3,957 Texas Ram/1000 Service Centers

I had to take my car back to the body shop five times... - mateo

I had to take my car back to the body shop five times before I finally decided to take my car to another body shop outside of Kingsville to get it fixed right. I will never trust Neesen Chevrolet's Body Shop with any of my vehicles or any of my family's vehicles again. I am a very, very dissatisfied customer! Thank you.

Great experience the staff was very friendly great service - OMAR.VELASQUEZ

My battery in my truck was dead and the service department was able to take me without an appointment. The service was prompt, and Joe Bueno was very friendly.

The salepersons at neessen were very helpful gave me... - Oscar

The salepersons at neessen were very helpful gave me information on jeeps and services that help me decide that type jeeps from 2 door to 4 door . I choose the fun 2 door . thanks

Expensive! - Locally miffed

Expensive! Had a misfire on a Rogue. Local shop couldn't figure it out after replacing coils, plugs and a valve cover gasket. Sent me to the dealer. It get a $215 diagnostic which is waived if you do repair there. First pass at car revealed a bad brake booster. Quoted $2300 to replace-1800 for the part and 500 labor. Found the part for $709 (yes, it's OEM). Replaced it myself and still had misfire. Turns out the wrong plugs were installed by the local shop. 4 new plugs only set me back $371. I could have and should have replaced them myself for under $100. Pricing gets them 1 star.

I have been visiting Texas for the past 3 years. - Mike

I have been visiting Texas for the past 3 years. Three years ago, I needed to keep my Outback smiling. So, I did an internet search and decided to give Norm Reeves Subaru of Rockwall a visit. I saw they offered a Subaru Express Service. I could get an oil change, tire rotation, multi-point inspection with no appointment required. With a little more searching I found they even offered some coupons with discounts. Now I was really interested and headed towards Rockwall. They are conveniently located and easy to find. Wow I pulled up to the Subaru Express Service door just at the right time and I was 3rd in line. I met some really nice folks almost immediately. The whole process amazed me. In no time my Outback was up on the rack and already starting to smile. I watched 3 techs working quickly and efficiently. One doing the oil change, one taking tires off, and a 3rd doing a thorough inspection all over. I was impressed. Earlier I met a Service Adviser Chris Pinedo. Once again I was impressed, I made sure I got and kept his card. Recently I made my third visit (three years in a row) to the Norm Reeves Subaru Express Service. I had some concerns, so I spoke to Chris Pinedo. Well folks, I personally have been in customer service for nearly 50 years, some would say I know a thing or two about good customer service. I want to let you know Norm Reeves Subaru is a well oil machine. The folks are just nice folks, the whole place is clean, and all the goodies are available while you wait. It’s what I just call “a comfortable place”. Now here’s the kicker….this Chris Pinedo (now the Service Director) is the real McCoy. Chris is professional, knowledgeable, and has the ability to listen to your concerns as well as help you to understand what I call “mechanic speak”. To top it off you can tell he is sincere, that he really cares about you and one of your largest investments … your Subaru. I got no ax to grind, I just know good service when I find it. If I was you, I’d gas up and head towards Rockwall, passing up every dealership you see until you get to Norm Reeves Subaru. When you get there ask for Chris Pinedo and learn for yourself what I and others already know. If you’re like me you’ll be back and your Subaru will be smiling.