3,957 Texas Ram/1000 Service Centers

Simply the best customer service, compassion, integrity - wm10301

Simply the best customer service, compassion, integrity and professionalism. I will only buy and service my vehicles from them from now on if I can. I have dealt with their sales team, owner, and service teams and every interaction I have had was amazing. Their sales staff, managers and owner provide very fair pricing for trade-ins and do not pressure you at all. We were even prayed for at one point as we discussed some pressing issues going on in our family. Not only are they kind and good people, they TOTALLY take care of their customers. We had an issue with a Ford Maverick truck that required multiple investigations to find a solution for, and despite the b2b warranty expiring during the investigation, they kept at it until they finally found the solution. They could have bailed on me since they weren't making any money on the investigation/repair. They could have just said "sorry bro, we can't figure it out and it's not really a warranty issue anymore", but they didn't. They solved the issue and now it's my favorite vehicle I've ever owned, and they are my favorite dealership of all time! I feel like I was take care of as part of an extended family. My wife and I are taking them some home made bread this week as a thank you, and they will by the first place I go for anything and everything vehicle related from now on. May the Lord's grace and favor be upon them and their families. I appreciate them all so very much.

not doing repairs under warranty, failing to make unsat... - camp76522

not doing repairs under warranty, failing to make unsat repairs right, had to fight for a year just to get a seatbelt repd. that was bad at the time of purch. they replaced trans, refuse to fix problems that started after !!! avoid this seller and go to an honest dealer who wont rip you off, purchased 6 cars from them, they are crooks !!!

The worst possible service department known to Ford, do... - Disappointed Customer

The worst possible service department known to Ford, do not bring your vehicle here, they charge you for work that they don’t even do and they screw your vehicle up more when they actually do the work.

Community damaged my car while it was having recall work - donna_0431

Community damaged my car while it was having recall work done. I notified the service manager and denied it was their fault and refused to pay or repair the damage stating that it was my fault. I requested to view their security camera footage but it was not provided to me. There was no damage prior to dropping it off and I have pictures to prove it. I will never go to this place again. I only wanted them to then to fix the damage they caused.

I have purchased two vehicles at this location and I - Alisiam70

I have purchased two vehicles at this location and I guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warranties that were purchased with the new car. I was concerned that when the time arouse I would have a very difficult time accessing the benifits of such warranties. Sure enough it has happened. Let's start with the tires, mind you this was a brand new car with tires made for 50,000 miles. So my son had a blow out in Kansas I believe and he took the vehicle to the dealership there, and apparently dealerships don't share information , so the dealership stated they were not aware of any warranties on the tires until I called them. Anyhow the dealerships service department told my son that he needed to change all his tires so he did as he was instructed and payed over 1,400.00 dollars. After I called the dealership because they had not coved the one tire under warranty, because they claimed not to be aware of it. The car had about 29000 miles on it and the dealership claimed that the thread on the tires was too low. Debatable. I specifically got there warranties so that my son would not worry on his long trips to work but this was to no avail. It has been months of going back and forth with the dealerships and warranty companies and nothing. I am made to feel like an idiot for believing that they would honor what they sold me. So very frustrating and I asked specifically if my son or I would have to go through this circus , and of course the lady told me no. There was a manager of service that was helping me at the community toyota who seems very helpful but I was told he is no longer there Also my son driving all these miles had some bugs and hard water stains on the paint of the vehicle as well. And so started another fiasco. After being tured down for every request to get this remedied the insurance company finally agreed on a complete detail of the car...and there it began. I took the car to the dealership to get detailed (after about a week of going back and forth with insurance) on Monday so that it could get detailed tuesday and had to get a ride from the dealership to my home that night. So Tuesday I was told I could pick up my car because it was ready and I asked if I could pick it up at about 7pm so I could get ride. I was told yes and the keys would be left up front. When I got dropped off , neither the car or keys were there. The service man had forgotten and drove back. It took him about 30min to get there. After awhile he brought the cat to the front but the same bugs were on the front bumper and paint, also the tire covers were full of mud and dirt so I had to leave it again. This time I had to wait more than an hour for my ride to pick up again. The next day my brother picked the car up at about 7pm thinking my nightmare was over I parked and coverd the car. The next day I happened to look at the undercarriage of the car and it was still full of mud and dirt. ( I was told several times by service that the detailed job included the undercarriage of the car) So I took pictures and sent them to the service man. Then Monday comes and the service man tells me he would look into it on Tuesday because he saw this message late Monday. Tuesday the said service man calls and tells me there was a language barrier between him and the detailer and they do not have a lift to clean the undercarriage of the car. What do you say to that. I felt defeated, it's not like I can go see if they do or don't have this lift. It just baffles me that I had to literally be there for a week straight and call and go back and forth for them not to completely clean my car . Which the insurance is paying for, also Noone there seems to know what to do with hard water spots( which warranties they sold me covers). Not ever the body shop. The body shop told me I need a professional. Then I don't know what the dealership is if not professional.

On 12/7/08 My wifes Suburban broke down in Yoakum while... - jack3430

On 12/7/08 My wifes Suburban broke down in Yoakum while visiting her mother in the hospital, My brother-in-law had Cooper Cheverolet pick it up and was told the fuel pump was bad 400.00 to repair, they then called back and was told it need a wiring harness another 400.00 we told them to put the parts in a box and we would pick it up but they charged 190.00 to put it back together, it was brought back to my regular mechanic and repaired by replacing a 20.00 harness and labor totaling 192.00, he said there was nothing wrong with the fiel pump. I called a dealer in Houston and was told a new fuel pump comes with a wiring harness