3,971 Texas Ram/1000 Service Centers

The service department staff, in particular Jeremy the... - specialk223

The service department staff, in particular Jeremy the manager, have horrible customer service. Returning a phone call even if you don't have an answer goes a long way towards building a good rapport. Being courteous and returning calls is something I expect but have not received from this dealership. I will avoid purchasing a Kia again in the future just to avoid this service department.

Had dashboard lights suggestive for O2 sensor failure. - IK

Had dashboard lights suggestive for O2 sensor failure. There are 2 pairs in the vehicle. Toyota folks said that I had to replace one pair for >$500. Which I did but the problem was still there. Then they said that I have to pay for replacement of the second pair. Really? For their inability to find the failed sensor I have to pay $1000 to replace them all? When I published this negative review at another site they responded that they told me about a possibility of other causative reasons and it was me who chose the replacement of a pair of O2 sensors. Huh? This never was discussed with me. I am not a vehicle/technically savvy tech, I'm just a customer.

good service at Clay Cooley - olgaibarra

I wanted a new car and I went to clay Cooley Irving tx. As soon as I got there Samuel helped me to find the best truck for me with a good price just how I wanted it .

Wanted Down payment before searching for fiance - PATTY017

I gave my information over the phone. explained my unusual situation. Told my they had a nissian they could get me into and that my credit would not be a problem. I rushed down there. They had the tags and everything ready to go. Filled out all the forms. Was told to go home and get my stips. I got a call the next day said I needed to bring in the 2 thousand dollars and then they would find me a bank that would loan me the money. I told them I have bought more cars than you sell a month and you deliver the down payment to the finance department when it is time to do the deal. I have never gave my down payment up front. JICKKIE,,NOT ABOVE BOARD. HIDING SOMETHING, TRICKY.

Simply the best customer service, compassion, integrity - wm10301

Simply the best customer service, compassion, integrity and professionalism. I will only buy and service my vehicles from them from now on if I can. I have dealt with their sales team, owner, and service teams and every interaction I have had was amazing. Their sales staff, managers and owner provide very fair pricing for trade-ins and do not pressure you at all. We were even prayed for at one point as we discussed some pressing issues going on in our family. Not only are they kind and good people, they TOTALLY take care of their customers. We had an issue with a Ford Maverick truck that required multiple investigations to find a solution for, and despite the b2b warranty expiring during the investigation, they kept at it until they finally found the solution. They could have bailed on me since they weren't making any money on the investigation/repair. They could have just said "sorry bro, we can't figure it out and it's not really a warranty issue anymore", but they didn't. They solved the issue and now it's my favorite vehicle I've ever owned, and they are my favorite dealership of all time! I feel like I was take care of as part of an extended family. My wife and I are taking them some home made bread this week as a thank you, and they will by the first place I go for anything and everything vehicle related from now on. May the Lord's grace and favor be upon them and their families. I appreciate them all so very much.

not doing repairs under warranty, failing to make unsat... - camp76522

not doing repairs under warranty, failing to make unsat repairs right, had to fight for a year just to get a seatbelt repd. that was bad at the time of purch. they replaced trans, refuse to fix problems that started after !!! avoid this seller and go to an honest dealer who wont rip you off, purchased 6 cars from them, they are crooks !!!

If 0 stars was an option, I would give them a zero! - rrwadejr

If 0 stars was an option, I would give them a zero! Was told that my service was to be covered under the 100,000 mile power train warranty, so I dropped my daughters car off for a VERY common known issue with this make. The repair ended up being $3000.00. The day after we took it in, I was notified that the vehicle was no longer under warranty. Since we weren't the original owners, the warranty stopped at 60,000 miles. The car had 60,230 miles at the time we dropped it off. I opened a case with KIA and the claim was denied. Kia customer service told me that it was a joint decision between the dealership and Kia. I escalated this to Jim Wadzinski(with Community), who told me that their hands were tied, but in the same conversation a few minutes later he said that if I had bought the car from their dealership, there might be something they could have done. How did we get from it's out of their hands to we could have done something if I'd bought the car from them...Very dishonest and will not be doing business with any of their stores in the future (service or new car purchases). They have a very bad reputation and it doesn't seem that they are working very hard to improve it. Beware of this place!

I have purchased two vehicles at this location and I - Alisiam70

I have purchased two vehicles at this location and I guess I should have learned my lesson the first time around. The issue is that my second car purchased at community toyota has three separate warranties that were purchased with the new car. I was concerned that when the time arouse I would have a very difficult time accessing the benifits of such warranties. Sure enough it has happened. Let's start with the tires, mind you this was a brand new car with tires made for 50,000 miles. So my son had a blow out in Kansas I believe and he took the vehicle to the dealership there, and apparently dealerships don't share information , so the dealership stated they were not aware of any warranties on the tires until I called them. Anyhow the dealerships service department told my son that he needed to change all his tires so he did as he was instructed and payed over 1,400.00 dollars. After I called the dealership because they had not coved the one tire under warranty, because they claimed not to be aware of it. The car had about 29000 miles on it and the dealership claimed that the thread on the tires was too low. Debatable. I specifically got there warranties so that my son would not worry on his long trips to work but this was to no avail. It has been months of going back and forth with the dealerships and warranty companies and nothing. I am made to feel like an idiot for believing that they would honor what they sold me. So very frustrating and I asked specifically if my son or I would have to go through this circus , and of course the lady told me no. There was a manager of service that was helping me at the community toyota who seems very helpful but I was told he is no longer there Also my son driving all these miles had some bugs and hard water stains on the paint of the vehicle as well. And so started another fiasco. After being tured down for every request to get this remedied the insurance company finally agreed on a complete detail of the car...and there it began. I took the car to the dealership to get detailed (after about a week of going back and forth with insurance) on Monday so that it could get detailed tuesday and had to get a ride from the dealership to my home that night. So Tuesday I was told I could pick up my car because it was ready and I asked if I could pick it up at about 7pm so I could get ride. I was told yes and the keys would be left up front. When I got dropped off , neither the car or keys were there. The service man had forgotten and drove back. It took him about 30min to get there. After awhile he brought the cat to the front but the same bugs were on the front bumper and paint, also the tire covers were full of mud and dirt so I had to leave it again. This time I had to wait more than an hour for my ride to pick up again. The next day my brother picked the car up at about 7pm thinking my nightmare was over I parked and coverd the car. The next day I happened to look at the undercarriage of the car and it was still full of mud and dirt. ( I was told several times by service that the detailed job included the undercarriage of the car) So I took pictures and sent them to the service man. Then Monday comes and the service man tells me he would look into it on Tuesday because he saw this message late Monday. Tuesday the said service man calls and tells me there was a language barrier between him and the detailer and they do not have a lift to clean the undercarriage of the car. What do you say to that. I felt defeated, it's not like I can go see if they do or don't have this lift. It just baffles me that I had to literally be there for a week straight and call and go back and forth for them not to completely clean my car . Which the insurance is paying for, also Noone there seems to know what to do with hard water spots( which warranties they sold me covers). Not ever the body shop. The body shop told me I need a professional. Then I don't know what the dealership is if not professional.