3,957 Texas Ram/1000 Service Centers

tHIS DEALERSHIP IS WILLING TO WORK WITH YOU......iF YOU... - seehunt

tHIS DEALERSHIP IS WILLING TO WORK WITH YOU......iF YOU FEEL A MAINTENANCE PRICE QUOTE IS A BIT HIGH THEN ASK FOR IT TO BE RECONSIDERED. i'VE DONE THIS SEVERAL TIMES AND HAVE HAD THEM REDUCE MY BILL BY 10%. tHE SAN MARCOS DEALER IS VERY GOOD AND IS WILLING TO ACCOMODATE YOU NO MATTER THE PROBLEM. THEY WILL EVEN WORK ON NON FORD VEHICLES....A PLUS WHEN YOU DON'T LIKE A LOT OF RUNNING AROUND. PLUS THEY HAVE AN OWNER ADVANTAGE PROGRAM THAT REBATES YOU A PERCENTAGE OF YOUR LAST BILL....IT'S SUBTRACTED FROM YOU NEXT BILL AND YOU CAN LET IT ADD UP. MY LAST BILL THERE WAS 64.00 AND I HAD 21 DOLLARS IN THE REBATE ACCOUNT.....SO MY ACTUAL BILL WAS 43 BUCKS....NOT BAD AT ALL. I LIVE 52 MILES AWAY FROM THE SAN MARCOS DEALERSHIP AND IT'S ALWAYS CHEAPER FOR ME TO GET MY F250 SERVICED THERE ( EVEN COUNTING FUEL COSTS ). THEY MAY BE A SMALL NON FANCY DEALERSHIP BUT THEY ARE AT THE TOP WHEN IT COMES TO SERVICE.

Great sales employees Great help for a deal. - johnnyreyna2011

Great sales employees Great help for a deal. But poor service for maintenance repairs Difficult time

These guys so get me and my love of quality service (with - john.pluhowski

These guys so get me and my love of quality service (with a smile). Grubbs, and my service advisor, Ezequiel Castro, provide unmatched service in the care of our two family Acuras. Their success is built on an unwavering commitment to listening and meeting customer needs in a relationship built on trust. Two thumbs up!

After 18 months in my 2022 XC-60, I am very pleased with - Bob Weber

After 18 months in my 2022 XC-60, I am very pleased with my choice and highly recommend Grubbs Central Houston for sales and service. Some significant warranty work was necessary that took several months to complete. At first I was totally frustrated with that process and the rapid change in maintenance staff at your facility. That was before I realized the true impact of Climate Change on the lives of working people, especially those in the service industry. Maintenance is a difficult job and everyone thinks there job should be first priority. I respect those who continue to work long hours and do their best under time and cost constraints that are difficult to control.

Our (Husband primarily drives) 2020 Sierra Denali has - Bethann O.

Our (Husband primarily drives) 2020 Sierra Denali has been at this repair shop for almost 2 months. The AC went out suddenly just before we left for an overseas trip in April. When we returned the check engine light came on and the engine sounded like it was gasping for air. We took it directly to the nearest dealership which happened to be Gulf Coast, as we recently moved to a new home. We told them about both problems at drop off. After about 24 hrs, we were told that “metal is in the oil” and they need to basically rebuild the engine. We inquired how metal can get into the oil as we have always taken the vehicle to a certified GMC or Chevy dealership for any and all of our vehicle’s needs. They said it was likely a manufacturers issue and it will be covered. We asked about a loaner or rental and they told us we can get one at enterprise. We advised that we need a pickup as the vehicle is used for our business. It took over 1 week for enterprise to give us a truck due to availability. Though it was annoying, we did not make it an issue because that was out of their control. Fast forward 1 month (with the only communication being when we called to inquire after 2 weeks of hearing nothing) we get the call to pick up the truck. The AC still wasn’t working and my husband was quoted over $2000.00 to fix the AC but after not having the truck for a month, he decided he would take it to the original dealership we bought the truck from. 24 hrs after picking up the truck, the service department calls us to ask us to bring the truck back in because they forgot to record a number of a part on the engine. We graciously drove the 20 minutes for them to write something down. 1 week later, the check engine light comes on again and the truck starts to stall. We take it back and I spoke to Alex, service manager, who informed me that it was the crankshaft bearings that originally failed but they were replaced so he’s unsure why the check engine light would come on again. 1 week later we again get a call that the truck is ready. We drove the truck for 1 week (no more than 25-30miles/day) before the check engine light came on again and it had several “hard” starts. We took it back to gulf coast. Another week goes by and the truck is ready for pick up. This time my husband made it as far as the gas station a few miles away (they gave him back his truck with less than 100 miles when he took it in with over 140 ) when it stalled again. He took it right back. After several calls and emails to GM necessitated by the LACK off communication by Gulf Coast staff, hubby received a call from Craig asking him a set of irrelevant questions such as why did he even bring his truck to his dealership. Gulf Coast is still in possession of our vehicle. We were told we could pick it up today but were not given a time. We called at 130pm and we were told that someone would call back. At 330pm, we tried calling back but we keep getting a busy signal. I missed some details about the loaner vehicle we are currently in and the conversations with GM executive resolutions but this review is getting pretty long. Though the original fault lies with the manufacturer GM, Craig’s dealership has handled this repair poorly. *Summary* Extremely poor communication extends from front desk to management. Disregard for customer’s time. Incomplete service. *Update* I received a call from Alex, service manager minutes to 5pm informing me that the truck will be ready on Monday. He also informed me that they no longer want to do business with me because of my review online. Alex was very pleasant as he has been throughout this ordeal. However, pleasant doesn’t pay the bills! They also blocked me on Facebook and Instagram for posting the truth about my experience.

Cody Kenney is the best, no back and forth. - Dandshwc

Cody Kenney is the best, no back and forth. He's a straight shooter and even sent a rescue vehicle when I broke down out of state!! The very best!!

On Wednesday December 22nd after filling up my car with... - Jcblades7

On Wednesday December 22nd after filling up my car with gas it wouldn’t start. It gave a reading disclosing error with the engine and battery. I also received an error message about my key fob. I received a jump and went immediately to O’Reilly Auto Parts to get a new battery. Gulf Coast Nissan of Angleton was closed for the day so this was the most feasible solution at the time. In the middle of running my errands on Thursday, December 23rd I took my car into Gulf Coast Nissan of Angleton because I knew my battery was still under warranty. I spoke with Josh who did my service intake information. After waiting 45 minutes the service guy and along with Josh conjured a story about my battery being perfectly fine. I asked multiple times were they sure because my car literally wouldn’t start and it freaked me out because my car is a 2020 Nissan Altima which shouldn’t have any extraneous mechanical issues. I left trusting their judgement because this is my local Nissan that I’ve been patronizing for over two decades. Ever since leaving there with a “perfectly fine” battery my car has had a hesitation when starting. Today, December 28th, after work I got in my car only for it not to start. I had to have one of my coworkers assist me in jumping the battery. I immediately went to Nissan of Baytown in which my suspicion was validated - I was lied to by Gulf Coast Nissan of Angleton. Instead of replacing the failing battery WHILE IT WAS STILL UNDER WARRANTY, they wanted me to come back with a dead battery after the expiration of my warranty to gain my money. The representative I worked with in Baytown took customer service seriously and showed me that all Nissan of Angleton did was super charged my battery in order to send me on my way. The audacity of Nissan of Angleton to send me off unprotected! I specifically told them I work out of town and I rely on my car for transportation. Not only is this beyond shady service, but a deplorable representation of the Nissan brand. Because of their lazy/nonchalant attitude towards my needs, my life could’ve been jeopardized if something graved would’ve happened with me being stranded because of a battery THAT IS STILL UNDER WARRANTY!!!! I was in and out of Nissan of Baytown in 30 minutes with a brand new battery without the run around I was given at Gulf Coast Nissan. It’s sad seeing the lengths some businesses will go to cheat customers out of their money. Even though the service has drastically declined at this location, I still gave them my business because of proximity to my home. Never again!!! I advise no one to purchase nor have their car serviced at the Nissan in Angleton because customer care is the bottom of their list. Not only was my time wasted, but my trust with Gulf Coast Nissan of Angleton is completely broken.

I recently had an excellent experience with the service - P Guy

I recently had an excellent experience with the service department at Gulf Coast Toyota. The service writer, Marcus, was incredibly easy to communicate with and very accommodating. He made sure to include the repair technician, Rob, in our conversations to prevent any misunderstandings. Rob was knowledgeable and professional, quickly and efficiently diagnosing the problem. The parts department also enhanced the overall service by promptly ordering and supplying the necessary parts, resulting in a fast turnaround time for the repairs. Additionally, the service manager, Jack, went above and beyond to help resolve an unrelated problem I was facing. His dedication to ensuring customer satisfaction truly stood out. I highly recommend Gulf Coast Toyota's service department for their outstanding work and commitment to customer satisfaction. W. Stone 2019 Avalon Touring

I would highly recommend Gulfgate Dodge Services - bmksklv

I would highly recommend Gulfgate Dodge Services department. I live in Las Vegas, NV my grandson a college student in Houston had issues with his Jeep. I was very worried about this situation until I spoke with Ron G. in the services department... His professionalisms, knowledge of his job and his reassurance eased my worries and concerns. He kept me in the loop each day and he worked very closely with the warranty company... He's an employee that cares about customers and is definitely a keeper. Once again thank you!!!