3,951 Texas Ram/1000 Service Centers

I drove from Louisiana to Lufkin, TX to visit my... - RonquilleStacie

I drove from Louisiana to Lufkin, TX to visit my grandkids. When I arrived I got a flat tire and Mitch in the service department helped me out tremendously! He was so polite and he went above and beyond to help me get back on the road to see my babies! Thank you so much!

Service is bad - Upset39

I took my GMC Acadia to get checked at because the A/C was blowing hot air. They told me it would cost $1,610 to fix and that my vehicle would be ready be Wednesday. Luckily I was able to afford the expense and being that I was going out of town I definitely needed the A/C in this triple digit weather! I picked up vehicle on Wednesday evening and drove home. Then Thursday we left for Arlington to pick up my stepdaughter. About 2 hours into our drive ( 6:30pm or so) I begin to feel rather uncomfortable in the third row and I notice HOT air blowing from the bottom vents in third row and tepid air from four back top vents!!! I was furious! Of course my $1,600 bill had hurt my pocket and to realize my issue has NOT been resolved I was extremely livid! Needless to say I managed to tolerate the warm air blowing and just fell asleep . It must have been the hot air!!! We drove back today and when we got home I noticed that the passengers seat foot area was moist and that plastic covering had condensation on it!!! Then I looked under my Acadia and notified water leaking!!! If I wanted poor service I would have paid $800 to a mom and pop shop who doesn't "guarantee" their work!!! The service man Mike told me that their work is "guaranteed" for a year!!! He should have mentioned "guaranteed to be faulty"!!! Extremely disappointed in the quality of service we received!!! I am taking it back tomorrow because I do not think it's fair that if it is "guaranteed for a year" another dealership should have to incur their faulty labor issues. I will definitely be rating the service and informing GMC of the poor service so that maybe they will no longer be a "certified service" location!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

Worst dealership I've ever dealt with. Don't ever... - Nickywuzzy

Worst dealership I've ever dealt with. Don't ever get in house financing with these people. If you are military, dealers at Lynn Alexander will treat you like a sucker! I had limited credit experience. But they suckered me into in house financing with a 27% interest rate for a 5 year loan on a car that depreciated significantly after driving it off the lot! I didn't know anything about that stuff only that It was my first year in the military and had limited credit. They were more than willing to help xxxx me over!