3,972 Texas Ram/1000 Service Centers

zero communication, zero follow through, does not - kmorgan7

zero communication, zero follow through, does not understand customer service, fails to comprehend basic words, does not list to customer, denies vehicle issues, WROST experience of my life

Excellent service. - richarddcox

Excellent service. It was easy to make the appointment and at a convenient time. Everything was taken care of in short order.

It was my 1st time there. - leesturg56

It was my 1st time there. Had an appointment for oil change. I was greeted and treated cordially. I will go back.

Update. - Paula

Update. I’ve been a customer for a few years and haven’t had an issue. Well. I was there earlier getting the oil changed and tires rotated in my vehicle and it took 90minutes to complete. I had an appointment time for a reason. I didn’t want to spend a long time waiting. Well, now my vehicle smells like a cigarette and I’m having to air it out at the house. I’m beyond disappointed in the “service” I have received today. When I asked the service manager if it normally takes this long to change the oil he got offended and made excuses. Finally, after we paid for the “service” as we were leaving he apologized for the wait time. Really? I would make the apology the first words. Or even ask the customer beforehand if they are under time constraints because they were training a new guy that possibly smokes while he’s working. I have several medical conditions and inhaling cigarette smoke in my once clean trailhawk is not part of my treatment plan. So now I get to incur the cost of a new in cabin air filter and ionization to clean the air in my vehicle. What a horrible experience. The salesman was only concerned about selling me a new vehicle. No thanks.

The service advisor is very rude in my opinion. - jesheridon

The service advisor is very rude in my opinion. He doesn’t even get up and come out to your car. Tells me I couldn’t prove anything he said. The service manager doesn’t return call says he busy working in shop, but always clean so guess he keeps clean. Changed the oil for the recall putting heavy oil to make it last longer because bad tolerances where was off so there answer is to put heavy oil in it. My opinion is this is a good dealer just with a few bad employees who don’t like doing there jobs. This service manager asked if they had my key and I said yes so he tell me I can leave. I asked for copy of the paper work they requested I sign I was inform that they didn’t give it till I came and pick up the car. But part of the paper work was for the condition of the car when it was drop off well they didn’t even walk out and look at the car. They change the oil and didn’t re set the oil indicated to 100 % left it at 31 % but this service manger said he checked everything. Well that not true !!! Use you on judgement with the bad employees who work he and do sign anything with out getting a copy of what you signed. For a service advisor to say I could not prove anything I would be careful dealing with him or just record him with your phone with I told him and he tell me I could not do that. All phone call so just use your judgement on this advisor. Anyone that say you can’t prove he said or did anything. Oh the service manager say all his review are good. So if you have bad service write a review about it so the general manager and owner will know about it .

Standard oil change and tire rotation went well. - Subaru Fan

Standard oil change and tire rotation went well. However, I believe over 1-1/2 hours with an appointment is too long. I also believe the explanation given for estimated driving miles based on amount of gas in the tank was illogical. That feature on the Outback is NOT reliable. How do you drive 45 miles to the dealership, start at 330 estimated miles and upon arrival it showed 370 miles.

Prompt precise and don't make you feel like you're being - moseslewis42

Prompt precise and don't make you feel like you're being taken for a ride.?

JK Subaru provides excellent service before and after the - windwest1

JK Subaru provides excellent service before and after the sale. I tell my friends and family about them every day …

Good c/s although it takes longer time for regular - sebymolu

Good c/s although it takes longer time for regular service. Polite staff. Charging 3% extra for credit card payment is very unusual…particularly so as many customers may not carry cash/check book.

The service manager was very unfriendly and not too - Barry.a.reeves

The service manager was very unfriendly and not too helpful with the customer (me) when I had an issue. Call me for more details 8273577872

They did a very good job doing the service I needed as - Bsimmons

They did a very good job doing the service I needed as well as letting me know what recalls were needed.

Always great service Kami is the best you are lucky to - Papawdowns

Always great service Kami is the best you are lucky to have her, she’s the best’!

Excellent experience with this service department. - Joe

Excellent experience with this service department. Great results and they managed to address my warranty issue, did a software update and completed a recall all in one day. Great staff and service. They make being without your vehicle as smooth as possible and pain free.

Great service, friendly staff members, very informative - lex

Great service, friendly staff members, very informative with information regarding my vehicle Wait time was not long.

Professional service from Hayder Allami highly - Fatimahalyasiri80

Professional service from Hayder Allami highly recommended go check him out best service for my Toyota Camry

Service department needs training. - joebarragan

Service department needs training. Unethical. They need new management. Ford is a great product. Go to any other but this location.

I had an initially frustrating experience after we - Adam Seals

I had an initially frustrating experience after we discovered our vehicle incurred damage while in the shop for an unrelated repair. However, Operations Director Terry Landry was excellent about reaching out to make things right and get my vehicle repaired. I appreciate his integrity and how he handled an unfortunate and difficult situation.

Very helpful and fast at attending u for any service u - miketeran

Very helpful and fast at attending u for any service u may need great work

The service department is absolutely the worst. - Chris

The service department is absolutely the worst. They never pick up. They don't return you calls even after you've called a million times to check on your vehicle. They make every excuse in the book. What's even worse, if you're a woman, they talk to you like your an idiot. This is the last time I will bring my vehicle here. I even tried to contact the manager of the service department and have yet to hear from him. It sucks when you pay so much for a vehicle to have it sit in a garage until they can look it at for up to 2 weeks.

The schedule was done on time and shuttle was provided - Merry Camp

The schedule was done on time and shuttle was provided which is very important for us.The issues of our vehicle was addressed promptly in time manner. Everything so far so good.

Great service, always professional, helpful, and - cecilia.aala

Great service, always professional, helpful, and reliable. The right place for my Chrysler Pacifica. Keep up the good work. Anthony Cantu is an asset to the group.

Me gusta la honestidad y su buen servicio le doy una - Fernando Varela

Me gusta la honestidad y su buen servicio le doy una calificacion de 10 Estrellas al asesor Salvador Ortega

Friendly knowledgeable quick always keeping you in the - Ronald.pyle1957

Friendly knowledgeable quick always keeping you in the loop vehicle was clean and returned in a timely manner

Worst ford dealership in the United States horrible - nastasijoseph

Worst ford dealership in the United States horrible customer service staff is very rude and slow

I always enjoy bringing my truck to Sulphur Springs CDJR. - jeffpendill

I always enjoy bringing my truck to Sulphur Springs CDJR. They treat me like family. They continue to improve their customer service.

Worst customer care. - elvisc59

Worst customer care. Had my truck for almost 5 months for a recall. Picked up truck with a wrecked bumper mirror and door panel. They did nothing not to mention a drive shaft for a 4x4 in the bed of the truck. Trailer hitch bent looks like the used it to pull a trailer and jack knows it. Was supposed to get a call from owner of lot. Crickets still no call. At 10,000 mile oil change was told rear Ed oil needed to be changed. Lies. The oil change package was told after purchase it is disqualified because it’s an eco diesel. Why was it sold to me so I only received two of the three changes. No one calls you back. I will never purchase from Texan dodge humble.

The manager of the maintenance department, Javier - DADGROSS54

The manager of the maintenance department, Javier Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car.

Tajim was so helpful and efficient! - Aimee.lorenz

Tajim was so helpful and efficient! Very much appreciated his help getting our app set up and digital key working!

Jim Bruton always treats us right kept my truck running - Griffinjeff66

Jim Bruton always treats us right kept my truck running like new and it has over 150k

Took my ‘19 RAM in for oil change, safety recall, and - T_Limited

Took my ‘19 RAM in for oil change, safety recall, and fluid flushes. The job only took about 4 hours, but I was expecting more, so had my son pick me up so I did not have to wait on it all day. But, before I got back home, they called and said it was ready to be picked up. I wish they would have let me know they were almost finished before I troubled my son. Other than that, the work was done professionally and timely.