3,971 Texas SRT Service Centers

This Kia location has taken a drastic turn for the worst - haleygreen62

This Kia location has taken a drastic turn for the worst over the past years. Any time you try to file a claim for warranty coverage, the employees act like it is coming out of their personal accounts. It took me months to even get them to look at my car to see if it was eligible. No one acted like they were knowledgeable on the coverage they sold me. You no longer get a courtesy vacuum or wash when your car is serviced. I was told my car had a recall, but the part was not in stock and I would receive a call when it came in. I never received a call and have been trying to reach someone regarding the recall as it has been over 3 months approximately. They told me they did not know why someone would tell me I’d receive a call, because it is usually an automated text. Nevertheless, I never received a call or text. When I try to speak to someone they just keep transferring me to parts who hangs up on me. I have been patient and friendly, but it is baffling how unprofessional and uninformed they are at this point. The staff’s overall customer service and knowledge is subpar and needs serious evaluation. Manager called and scheduled me a service appointment to get the recall done as the part had been in. I took my car to get serviced and was called 2 hours later and told it could not be done that day because they did not know it was a blower motor replacement. How do you not know it is a blower motor replacement when you literally scheduled the appointment and knew how much time it would take to complete the service? Absolutely ridiculous and a waste of time. Dropped my car off at my new appointment and was called 1 hour and half later and told my part was given away, to come pick up my car, & reschedule for another 1 1/2 weeks. It’s actually insane how unorganized this place is. Dropped my car off again for new appointment this time I was told it might take until the next day which is not what was previously quoted. Therefore, I made no preparations to be carless for this long. No response after asking for update on number provided.

Service Professionalism At it’s BEST!!! - Ezliving22

Highly recommend Waco Kia services. Friendly greeting- Josh the Service Manager took Ownership for complete customer satisfaction. Wasn’t sure what was wrong with my car at a total blank. They had me in and out in very minimum time . Courteous waiting area . Full service form beginning to end.. walked me to my car washed it. And made sure I was satisfied with the whole experience. Turns out it was just the battery. Thank you Josh and Waco Kia !!!!

Update 6-24-2025 The vehicle has been repaired, and we - ryant

Update 6-24-2025 The vehicle has been repaired, and we drove it home. We were able to reach an agreement with the general manager of the dealership, and also had some help from GM Chevrolet corporate. Unfortunately, we still had to come out of pocket considerably to make this repair happen, but we decided it was worth it. Thank you to the people who took the time to listen and help with a resolution. Worst experience I have had with a service department... Repair Order #6220499 A month has transpired since we dropped off our vehicle for a ticking noise from the engine. No check engine light, no misfires, fuel economy normal. The technician diagnosed it as a failed lifter. Valmark service charged my extended warranty company $10,000 for lifters and a camshaft job. First attempt at repair failed. Valmark opened a case to have GM (TAC) send another set of lifters. Second attempt at repair failed. Our vehicle went from running on all eight cylinders to being inoperable. Valmark now claims there is a "blockage" in the engine keeping oil from getting to the lifters correctly. Based on expert advice and technical guidance on the engine lubrication cycle of operations, this is highly unlikely and almost impossible that it "all of a sudden" happened after two failed attempts at repair. Note: Valmark caused the current state the vehicle is in. The dealership quoted me an engine replacement close to $15,000. Extended warranty has now denied an additional claim, stating the failure is not covered. I attempted to get them to drop the price on the engine replacement, and they could not hit the reasonable number I asked for, $10,000. Mind you, the dealership has already received the money from my extended warranty (over $10k) for the work completed that did not fix the problem. My thoughts are that this money should go towards the engine, and I should only owe $5k (seems fair). Instead, people are going to get paid, and we are left stranded. Now I have involved GM Corporate, and they have heard the situation and are happy to investigate further. I also reached out to Chevrolet technicians I know who seem to believe a mistake was made with the cam install concerning damage or improper procedures. Previous repairs by the dealership include a failed repair on an oil pan seal (still leaks), a bolt they stripped in the cylinder head they had to tap out, and claimed someone from the outside put the wrong bolt in, along with preventive maintenance, and a new transmission. In conclusion, I brought my running, well-maintained vehicle in for a noise. Valmark Chevrolet, New Braunfels, misdiagnosed and failed at two major repair attempts, costing well over $10k, and now I am forced to either pay $15k for an engine, trade it in for nothing, or try to get outside help resolving this issue. BTW, the warranty company did not cover everything with the previous failed repairs, and I owe the dealership close to $1k just to have the ticket closed and the vehicle towed away. This whole experience has greatly changed my view of the Valmark service department. All I want is our vehicle back running properly, or a reasonable replacement. Valmark Chevrolet is not there for the customer in this scenario. Waiting to hear back from GM corporate and explore other legal options as well. I will provide updates as this situation unfolds.

Shelby Johnson,did an awesome job getting the deal done. - 1sexysuka

Shelby Johnson,did an awesome job getting the deal done.We will buy from her again.Thank you Shelby!!!

From sales to service Vandergriff is the best! - adolfoaldaba2415

From sales to service Vandergriff is the best! Dealer is the perfect place to buy or service your vehicle. 11/10 would definitely recommend

AWFUL. - patrickschramm

AWFUL. Avoid this place. My recent experience with this Vanguard VW, Austin Texas. Burnet Road. Recall service was thoroughly disappointing - communication breakdowns at every step, being shuffled between multiple representatives without accountability, missed deadlines without notification, and questionable repair assessments that contradicted previous service reports. Kept hostage on a tire problem. Throughout the entire process, I was left feeling undervalued and frustrated by the lack of transparency and professionalism. I strongly recommend considering Onion Creek VW instead, as several friends have praised their clear communication, consistent service quality, and respectful customer care - qualities that were noticeably absent during my experience here.