3,971 Texas SRT Service Centers

I have bought 4 vehicles from West Loop and it has always - gtaurus1952

I have bought 4 vehicles from West Loop and it has always been a great experience and always willing to work with me, thank you all

Service writer gave over and above service to this... - Mclainpaving

Service writer gave over and above service to this traveler. Never met before. Week and half out on work but took time to see if they could get me back on the road. Gave me option and friendly advice. Highly recommend.

I will never deal with Wharton Ford again! - Rachael

I will never deal with Wharton Ford again!! The service department is the worst I have ever dealt with. I called to cancel a part I ordered that was originally told to me would be here 1-2 days ago and the service guy Robert hung up on me. If it is not a Ford product seems you are not a priority. Plus, I was in the process of purchasing a new car and they fired my sales guy. He was the only reason I was dealing with Wharton Ford to begin with on the second purchase. When I got hung up on today, I told my other salesperson I would no longer deal with Wharton Ford. This is pitiful in such a small town.

If you are a customer, you are rated on importance. - karri.kn

If you are a customer, you are rated on importance. If you are an employee, you already have one leg out the door! You can do everything for Jon Galland and you are just a number to him......replaceable, even if you make a mistake because of the UNCOMPINSATED things you do for him, and mistake you may or may not make,....you are "FIRED"! as a previous employee you are nothing more than replaceable, if you work here or want to work here.....DON'T DO anything additional for "FREE", he will abuse you till he fires you...and, it doesn't matter about the customers he effects doing so!!! This is a dangerous place because of Jon Galland!

Took my car in running bad. - lindadyess50

Took my car in running bad..low power..they diagnosed and installed a new catalytic converter $3700.When I picked up car would still barely run..I barely got it home..been told by 2 mechanics cat had nothing to do with it..ECM was diagnosed as bad..Wiesner just took a stab and replaced most expensive thing first..Nobody has responded to my emails for 5 months now..I totally feel cheated !!2012 Traverse was bought at Wiesner in 2019..Felt like they would be fair..Bad choice.When I was picking up mechanic basically said he had no idea what was wrong..So just replace something expensive!Been a Wiesner customer for 25+years 10+cars..old timers in Conroe treated us right!! I am now 74 years old and totally upside down with this unreliable car..

My oil change was done in a professional manner an the - louisgarcia1982

My oil change was done in a professional manner an the service manager was very courteous.