3,961 Texas SRT Service Centers

Everyone has a perfessonall manner & inform you on how - Ricardop

Everyone has a perfessonall manner & inform you on how long your wait will be & update you the issues on your tick.

Their service department hooked me up with the worst - mobilizedsoldier

Their service department hooked me up with the worst company ever for financing repairs called Koalafi. If recommending a company like this is anything about how they feel for their customers, how are they still in business. Koalifi is the most horrible customer experience and here are some details. Koalifi will not show information on my account when i log in to their website. I got them through a car dealership then another business. They won't answer my questions straight up, including supervisors, when I call them. They won't tell me if I do or don't have a fixed rate on the loan. No information on my loan is available when I log in to their account. $715 dollars in dealership car repairs, promised $876 ish for 90 days same as cash and now they are raising it to $961 with no explanation. They are not a good company to do business and they are not honest. I feel I am being scammed when they also tell me if I don't want to make 2 payments of $84 dollars every other week, the payment jumps to $181 instead of $68, yet they won't answer the question about my interest rate. They claim 9.34 or something in taxes but very dishonest in more ways than one This is all because this is how their service advisor I dealt with recommended I apply to cover the part I needed replaced. The courtesy shuttle took over an hour to get me where I needed to go not counting the time I had mentioned I would need a shuttle on the day I dropped my car off. They are lucky there is not another Nissan dealership I knew of within 30 miles or I would have rather gone there

My questions are answered and problems handled quickly. - bweilert

My questions are answered and problems handled quickly. Terrific personnel! I highly recommend Quick Lane Service.

During a routine oil change, the service team of Elvin - thomasecurtis

During a routine oil change, the service team of Elvin Hernandez and Dario Cortez informed my wife that she had a nail in her tire, and it was in a "non patchable area". They wanted to sell her a new $263.00 tire. She declined and took the vehicle to Discount Tire, where the tire was patched at no cost. I recommend the service department but be wary of the actual team that provides the service.

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Avoid this dealership at all costs The service - Humphries09

Avoid this dealership at all costs The service department is an absolute joke. I filed my first warranty claim seven months ago and have since left 12 voicemails. Not one has been returned. I have a brand new Colorado that is leaking a quart of oil a month, the latest OTA update drains the battery if it sits for 48 hours, and there is a dent in the roof from their carwash, which is a known issue with a service bulletin. They have made and canceled multiple appointments. I am now completely without a working vehicle, no loaner, no updates, and no timeline. To make matters worse, I recently found out my service advisor flat out lied to me. Back on February 11th, he told me I was on the waitlist for a loaner. I wasn’t. He never submitted anything. I only finally received an email promising a call "first thing Monday" after filing official complaints with the Texas Attorney General, the BBB, and GM. Of course, no one ever called. Total silence ever since. The sales experience was great, but everything after that has been a complete dumpster fire. This is hands down the worst dealership I have ever dealt with. If you expect basic honesty, communication, or competent service, go anywhere else.

I got my Bronco in 12/2024 from Amir and he told me I - Jessvarg11

I got my Bronco in 12/2024 from Amir and he told me I would get free oil changes for 1 year when we negotiated the price. Of course I went today to get oil change and surprise I had to pay. He claims now he never negotiated with me. He just wants to sell and will promise anything and at the end of the day it was a lie. He lied just to sell a car

Excellent service Service person awesome Meya Stamper - Juanita120

Excellent service Service person awesome Meya Stamper very professional my car is fixed at a perfect time 👍

Very upset with service department. - Vruggiero

Very upset with service department. The manager could care less. I spent over $2k on service and they could not even get engine light to come off on my wife’s car. One excuse after another and their service agents literally just read from a computer generated service sheet. Manager is a joke and basically told me he does not what is going on and he is just there to do payroll. Your experience has forced us to never consider another Hyundai ever again. Sad that in a tough economy you are ripping people off in that service department. The quote that wins it all is last thing the agent said to us was “it is not safe to drive and tech estimates full breakdown in 1 month”. Wants us to spend another $6k on service. Buyers beware of this dealer.

Our warranty expired at 100,000 miles. - flybear

Our warranty expired at 100,000 miles.Would you believe that at about 100,300 miles we experienced a problem with our brake system? No help from the boys in Detroit but Gene Baker gave us a financial break. A dealership with a ❤️. Rare these days. Forever a Johnson Sewell loyal fan. Thanks again.

Fantastic service experience! - China D

Fantastic service experience! Highly recommend! Quick and no nonsense! I went in for a recall and there was no pressure to have them do anything else while there.

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

Always have a great experience with Park Place. - Wallace

Always have a great experience with Park Place. Everything was wrapped up very quickly and I got exactly what I wanted. Great dealership. Stephanie did a fantastic job! I originally stopped by to see Veronica in service to ask her about tires for my wife’s car and stopped to look at the new cars and Shawn introduced me to Stephanie and I now have a new vehicle.

I received the most excellent service from this team! - Kyriley

I received the most excellent service from this team! Treated like family. I am grateful for how above and beyond they went for me.

avoid unless you have unlimited time , everyone moves at - eakinjr1

avoid unless you have unlimited time , everyone moves at a snails pace ,techs seem unconcerned

I called service to make sure my broken door handle was - rickk242

I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again.

Made a reservation a week in advance for a safety recall - pnelson1623

Made a reservation a week in advance for a safety recall issue. Noted in the reservation that I would wait while the work was done. Drove to the dealership in pouring rain at 8:00 am only to be told that I would have to leave the vehicle for minimum 2 days. No loaner available. Service tech blamed it on being very busy with recalls but then what's the point of making a reservation. He said they had the part but not the time. They sent me 3 texts confirming my appt but never communicated that I would have to leave the car for 2 days. Will NEVER bring my car to them for anything again.

Took 2024 1500 limited in for service recall and front - Edf1954

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership.

Dealership tried to sell me on unneeded maintenance at - DriverX

Dealership tried to sell me on unneeded maintenance at 30k miles. They wanted to flush coolant and brake fluid without an inspection of their condition. Per Fords service manual these aren't due for quite some time. This service center is just trying to pad their numbers. Avoid them.

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

Oil Change and State Inspection - Dragon82d

Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future

Love Volkswagen Service Center - Pink stripe super beetle

I have been with Volkswagen ever since I bought my 2010 Super Beetle. Every person on the Service Desk,,Wayne, Daniel, Jonathan, and especially Jessica, has been consistent in their information sharing and recommendations. They hunt for the best deals for service work and, if I come in with a coupon or rebate item, they share whether it is a workable credit.item. I've had two body shop trips for damage to the front end. My girl comes back in top shape and freshly washed and swept.. I had received a coupon in the mail from a service center, shared the information with my folks at DeMontrond, and learned that they could give me a better price for the service. Wish they had a pickup truck, as well.

Sean is my Genesis service expert. He’s always very... - Marisela Rios

Sean is my Genesis service expert. He’s always very responsive, attentive, and so professional. Never any issues with regular service or inquiries we have.

Ana Gallegos was wonderful and amazingly helpful. She... - Haleema rahim

Ana Gallegos was wonderful and amazingly helpful. She went out of the way to help me out and fix my car issues. Thank youvso much.

If I could give them 0 stars I would. - Jackiecampos98

If I could give them 0 stars I would. Absolutely the worst car buying experience of my life. Salesman lied about fixing the car when we bought it. The service department gave us the run around for 5 months. I have text messages and emails proving that they gave us the run around. No one will call us back, and when we do get someone on the phone, they ALL give the same story, “this is the 1st I’ve heard of this.” Buyers please be aware!!!