3,956 Texas SRT Service Centers

Great Customer Service - Terry

The staff in the customer service department is professional and informative. They make you feel comfortable while your vehicle is being worked on. I would recommend their services to others.

During the spring of '03 I took my '02 Sukuki XL-7 in for... - runninghorn65

During the spring of '03 I took my '02 Sukuki XL-7 in for warranty work. The transfer case had begun to leak oil. I had also been hearing the timing chain rattle during a 'cold start'. I had been reading on a discussion board that there was a problem with a tensioner, and it was prone to fail. So I requested that they take a look (or listen) at the tensioner. When I called to check on the vehicle they informed me that the gasket was leaking on the timing chain cover, along with the oil filter, and needed to be replaced, all of which would be covered by the 3/36000 warranty. So I told them to go ahead and do the job, but if they were to replace the oil they were to use Mobil 1 synthetic oil ONLY, since it was all I had been running in my vehicle since it had 9K miles on it. When I picked my XL-7 up I was told that there wasn't anything wrong with my timing chain tensioner. By the way, I find it hard to believe that my "oil filter was leaking", since I've replaced hundreds of oil filters in my life and have never had one leak a DROP! But if they wanted to replace it under warranty....so be it. When I looked at the receipt I noticed that they had replaced the oil with regular Valvoline. I asked the service manager if that were correct and he said "yes". So I requested to see the work order and there it was "Use Mobil 1 5W-30 only". All he could say was "We're sorry". So I drove straight to Oreilly and spent my own money on an oil change that shouldn't have been needed. The very next morning when we started the vehicle (cold) I could faintly hear the tapping of the timing chain. I called the dealer to tell him that I still heard it and he told me that it was probably due to the switch to Valvoline from Mobil 1. I'm not stupid, but I thought I'd give it a little time anyway. For the next couple of months the noise would come and go. When the vehicle had 33K miles on it we left on a trip across the Southwest. We drove the vehicle 3400 miles through New Mexico, Arizona, Nevada, Utah, and Colorado. During the trip the chain started to get louder and louder. When we returned home contacted the service dept. again, and was told to bring it in for them to check it out. This time they agreed that there was a problem with the tensioner. Only it was going to cost me approx. $1500 to fix it since the vehilce had barely gone over 36K miles. I presented the manager with the work orders that showed my concern about this problem. Then I refreshed his memory about our phone conversations. I also told him that we had just returned from a very long road trip and hadn't had an opportunity to bring it in for service. None of this seemed to matter. He directed my complaint to the district manager (I don't recall his name) who wasn't very sympathetic at all. He said that they would pay for the parts, but I would still have to pay nearly $1000 for the labor. This man was very rude and unproffesional. I then contacted the Suzuki dealership in Waco, which is actually a few miles closer to my home, to see if they could help me out. After explaining the situation to the service manager he agreed that they should pay to replace the tensioner. So he said that I should contact HIS district manager with my problem. As is so happens, IT WAS THE SAME GUY!!!! This all happened more than 2 years ago. Yet it still burns me up to think about it. I decided to drive the piece of junk (Actually it's a great vehicle, it just makes me think about the service dept.) until it fell apart. Well, we've got 85K miles on it now and the timing chain has just recently begun to get louder. There are so many reasons why Suzuki should stand behind their product in this instance. But what can you do? Sometimes a few idiots can ruin the product with their actions. Maury Taylor Blooming Grove, TX. mtaylor@chapusa.com

I purchased a 2006 Aston Martin from the original owner a... - asnadimi

I purchased a 2006 Aston Martin from the original owner a few months ago. Make a long story short the original owner lied/misrepresented the condition and history of the car. I was interested to find out if the misrepresentation had seriously affected the cars value. I called Aston Martin Dallas to ask for an appraisal of the car and was directed to speak with Chris Johnson Sales Director. I explained to Chris that I would like to have my car appraised and would like to know what the fee would be. He was curious as to why I needed it appraised and I explained the situation. He said he would call me back. I waited one week for him to return my phone call and finally called him back but this time left a voice mail reminding him that I was still waiting for information on the appraisal. I waited another week with no word from him and decided to call him again. This time I was fortunate that he took my phone call. He made no apologies for not returning my call or calling me for the past two weeks and instead arrogantly questioned my motives while hinting that I intended on filing a frivolous lawsuit against the original owner. Again he told me he would look into the appraisal and call me back which to this day 2 months later never happened. The entire experience was insulting and displayed a lack of character on Mr. Johnson's part. My request for a paid appraisal is not out of line, but he simply had to say that it is not a service that his dealership offers instead of running me around for more than two weeks and then being condescending.

I would not recommend this dealership if it was the last... - Sheri

I would not recommend this dealership if it was the last one on earth. We were in Victoria in February and my car broke down. We used Cadillac's courtesy service to have my car towed to Victoria Atzenhoffer. They towed my car back to me in Rowlett Texas. During the time the car was picked up and delivered back to me there were scratches put on my car that were not there when they took possession of my vehicle. They first told us to get an estimate on the damage and send it to them. Once they received the estimate they declined saying there is no proof that the damage occurred in their possession. Asked us if we contacted the towing company that was contracted by THEM. The dealership that I deal with in Frisco is in disbelief for the way that we have been treated. Atzenhoffer Chevrolet your service stinks! My father used to purchase all of his vehicles from them when he was alive. He would be livid.

All I can say is Liz in the Atzenhoffer Service... - Stephenei_g

All I can say is Liz in the Atzenhoffer Service Department has done it again!!! On top of being extremely friendly, she is prompt with updates and can or knows where to get my questions answered. I know that she doesn't do it ALL on her own, so many THANKS for the guys in the shop that are doing the work.Where else you can get a ride to and from work when you go in for a break job or oil change?! That PLUS being able to borrow a courtesy vehicle when you have a more complicated repair. Talk about convenience! More importantly, I know that I am getting quality parts with professional installation whenever I drop my suburban at their door. Atzenhoffer has earned my business FOR LIFE with the constant and consistent exceptional service I have received over the years! Thanks again, Liz, the entire service team, and the mechanics for earning my business over and over!!!

Depended on them for years. - jm1

Depended on them for years. Purchased FOUR vehicles for my family and Always had good service. Stopped by today and was informed that they were no longer a Mazda dealer - didn't want to mess with any of my cars any more. Their suggestion was to drive 126 miles to San Antonio - "maybe they can help you". UNACCEPTABLE. You cannot treat customers like this and stay in business.