3,958 Texas SRT Service Centers

Did a great job on my car and the personal was great as - Detone34

Did a great job on my car and the personal was great as well no issues.

Avoid them like the plague. They lie. What was told to be... - Texasjustice

Avoid them like the plague. They lie. What was told to be a one hour job to fix a door turned out to be a week and a half job and they broke the driver side door handle. Service department made the estimate after they did an evaluation of the door. Once they got my approval to fix what they said was simply replacing a internal door piece, this job ballooned into a major undertaking because they are incompetent. They broke the door trying to get the panel off. Then tried to blame that break on me. But the body shop who repaired the door contradicted what the service manager Bill said. The body shop said that the service people broke the door. When confronted, of course, Bill said it was like that when he got it. But the body shop said this had to be broken by the service people putting what he called MAJOR force on the door. To fix the problem they said they had to weld in and make a complete new piece for the door. They Bacon order the wrong parts, did not ever call us. We had to call them. I am certain that had I not continually called them, that my Caddie would still be in their shop. Save yourself some headaches and buy your GM products from somewhere else. TJ

Our Suburban was towed to the Bacon Chevrolet in... - Mendy Wright

Our Suburban was towed to the Bacon Chevrolet in Palestine. The first 2 times I called, no one ever picked up the phone after I was transferred. The third call, I finally got to talk to someone who told me they did not have time to even look at the car and there was nothing they could do and could not provide a rent car until a mechanic looked at it. (we live 3.5 hours away) They got it to start and told us it was just the battery. We were 3 miles down the road with the stabiltrak and traction control light began to come on again and then the check engine light came on about an hour later. It would not start once we returned home and turned the vehicle off. I took it to another dealership this morning that has much better customer service.