3,967 Texas SRT Service Centers

Never Ever buy any parts or service from the dealer. - jose

Never Ever buy any parts or service from the dealer. They charge 3% service charges on credit card payments on parts and services .I had to go back to home to bring my Debitcard to pay my service charges ! . Their Parts officals are all extermily bad face to face and over phone .Never buy parts from here. 100 % arrogant sales officals . Never buy anything from here.

Horrible experience. I have a Honda fit that had a recall... - Just wow

Horrible experience. I have a Honda fit that had a recall for the air bags and the Lost motion spring broken. I called and made an appointment and told the guy on the phone that I had a letter that said I could get a rental car until it was fixed because the air bags we're a death issue. He told me that they would order the air bags and bring it in Tuesday and they would fix it and discuss the rental car if I needed the motion. Spring replaced. Well asked for the rental when I arrived to make sure they were gonna issue one because it said I could get one and he told me I never mentioned it in the convo on the phone. When I told him I did he argues with me and talked over me the whole time telling me that I never said that and called me a liar. This is by far the rudest service manager have ever seen in my life. If I didn't have to deal with this person I would never go back. Now the car salesman we're amazing thou they were super friendly and extremely nice and I give them 5 stars as I would purchase a car from them. I just would make sure that I would take it to a different place to have any work done on it.i have never been called a liar by anyone that was titled service manager. He was extremely rude.

I have been very satisfied every time I've taken my car - MIKER3591

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

Great I love bringing my car , I will buy my next car - scott.edward

Great I love bringing my car , I will buy my next car from Big Star

Worst place to repair your car,they will make it worst - Dodge caravan

This is the place that you wants to stay far away from!! I was giving them the benefit of doubts but not only I paid money for jobs that didn't need to be done but they never mange to find the real fault in my car!! Took it to two different mechanic and they both agreed that they've messed up big time and made my car worst that what it was. Don't let them fool you they are incompetent dishonest and will overcharge you!!

I have a 2012 Ford Focus with that transmission. - Eric the Read

I have a 2012 Ford Focus with that transmission. You know the one. Anyway, it failed again and I was having a bumpy time determining who should pay for it. Fortunately, they changed the Service Manager on my case to Chris Wunderlich. Chris reasoned with me - he didn't demand payment, he explained Killeen Ford's position and provided additional information I didn't have previously. He was patient while I worked with Ford Corporate to find a way to get Corporate to pay for the repair. In the end, I found Chris to be a reasonable, patient, okay-persistent, Service Manager. He wasn't insulting, condescending, or pushy. He handled this situation very well. If you are working with Killeen Ford's service department, you would do well to ask for Chris. I'm not related to him, I just think he is a great guy to work with.

Best Service Department Experience EVER - Huaco2011

I cannot believe I found a dealership that has such an awesome service department. I went there with a bad taste in my mouth about mechanics, service departments and repairs in general and was about to give these guys grief because of what I consider PTSD from my hometown dealership of Greg May in Waco Texas being such a crap dealership and even worse service department. Was I ever wrong. The drive of 45 minutes down the road was all the difference in the world in service experiences. AutoMax Hyundai and Michael Bowman run like a well oiled machine. I had an appointment, was greeted and my car was rolled like an assembly line into the bay with a dozen other customers. I thought I would be there for hours so I am asked to wait. Not that I was inconvenienced one bit in a luxurious waiting area, ample with free coffee, sodas, snacks, TV and WIFI. I received text messaging about the status of my car thought-out the process. About an hour later, not only was my car fixed fast, she was fixed right the first time. WHO KNEW you can have it all. Word of advise, get to AUTOMAX as fast as you can.

Great Service very professional and friendly answered all - Rosgeotyfo073luvmyvw

Great Service very professional and friendly answered all my questions and I really enjoyed company !!