3,956 Texas SRT Service Centers

Service centre - JP

I arrived late, my mistake but the service centre did not even try to accomodate me. I have explained that I am from a neighboring city, jut drove 60 miles and was delayed enroute. This was an hour before lunch and all they had to do was to perform an recall inspection to determain if they need to order parts. I jave also explained, when I made the appointment that my vehicle has the symptoms as described in one of te recalls. The specific recall is catagorized as a safelty recall and it is even tracked by Libirty Mutual. My thinking was that they could have ordered the parts for the one recall before the first vidit but apparently that goes beyond any logic. I can understand that ond could wait a while if you are late but the attitude of thr lady that received me was nit what Zi am used to at ang Mitshubishi setvice centre. This wasy first and last visit at this service centre. I left without getting the inspection done as I could not wsit from 10:15 till aftet lunch.

They kept my car for four days before looking into the - ppope37229

They kept my car for four days before looking into the issues and the ending charging more then I was quoted.

Had to send my newly bought vehicle back to their service - Laura

Had to send my newly bought vehicle back to their service department three separate times because they could not do the small job correct the first two times. The service department is garbage. Not my words, those words came directly from their own people. However, I do agree with that statement. I spoke with several people to fix the issue and their way of solving it was for me to just keep bringing it back. They could never guarantee it would be corrected and certainly did not check the service department's work or verify they completed all issues before calling us to say vehicle was ready. Save yourself the headache and buy from somewhere else.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

Beyond Poor Customer Service - nathanrossw

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!