3,958 Texas Tesla/1000 Service Centers

My oil change was done in a professional manner an the - louisgarcia1982

My oil change was done in a professional manner an the service manager was very courteous.

We bought a used vehicle from them. - Hemi392

We bought a used vehicle from them. It was supposed to have brand new tires with warranty. My wife drove 20k in less than a yr tires went bald supposed to be 60k tires from what we were told they did not want to warranty them instead told us if I wanted warranty I should go to discount so that's what I did not to mention the fact the previous oul change by the time my wife got home had to tighten the oil filter it almost fell off and brake fluid was low so the service department needs better techs and better customer service skills

I am doing the survey for World Car in New Braunfels, - Sergey Barannikov

I am doing the survey for World Car in New Braunfels, Texas which is located in the United States of America.

Service personnel were always helpful. - japenuelaz

Service personnel were always helpful. The replies to inquiries were prompt and informative and provided service work progress. Informed throughout the service progress with updates. Will continue to have my beloved KIA Soul at this dealership.

My experience with Kia of New Braunfels has been an - KiaHostage

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues. For eight long months, my vehicle has been in limbo, waiting for an engine replacement. We’ve looked into lemon law options and even contacted Kia about a buyback program because we are utterly exhausted by this ordeal. The moment we mentioned these options, they miraculously found an engine from California, promising it would be ready by November 1st. Now, as December approaches, I’m still without my car. To make matters worse, I learned that the California engine was recalled, and now they’re building a new one from scratch in Tennessee. I’m back on a waiting list, feeling helpless and frustrated. I’ve gone from being a proud Kia owner to feeling like a hostage of this company. I’m stuck with a hefty car payment and no vehicle to show for it. They may entice customers with great sales, but their service is a complete disaster. There’s a total lack of accountability or concern for their clients, and it feels like they’re just sitting back, collecting money while leaving customers in the lurch. If you’re considering doing business with Kia of New Braunfels, be warned. You may find yourself ensnared in a web of frustration and disappointment, just like I have. It’s a suffocating experience, and I wouldn’t wish it on anyone. Proceed with caution if you choose to go this route—you could end up feeling just as trapped as I do.