3,956 Texas Tesla/1000 Service Centers

BEWARE SERVICE DEPARTMENT!!! - sesakw

BEWARE SERVICE DEPARTMENT!!! So, my military son hit a pot hole and punctured his tire on the edge where it was irreparable. Took it to Hoy service, he had a tire and wheel policy to cover repairs. Josh in service advised him that the warranty company, Fidelity Warranty, denied the claim because the customer drove on the tire flat and abused the tire. After talking to my son, he did not know who the warranty company was or why it was declined. He called the dealership where he purchased the car and found out it was US warranty not Fidelity. The Adviser had flat out lied! I even talked to the adviser and he told me the same thing! The claim was denied due to customer abuse. Well if there is no contract with Fidelity the conversation would be "whats the VIN number, you have no contract" end of discussion. How do I know? I am a veteran adviser. I deal with these companies every day! So I asked for the service manager and got Willie who said he was the assistant to the service manager. (according to the web site he is the service manager) More Lies! I informed him who the warranty company was and he said he was not set up to deal with them. (Half truth!) The warranty company said they could take the claim over the phone and pay it in minutes. During this time the tech came into the office and exclaimed "are these idiots still arguing over the warranty?" Not realizing he was standing next to my son! So after 3 hours from the time my son arrived, the claim was paid and the car released and my son left. Never to return. This should have been an easy warranty claim. I have no idea whats going on. I only know they tried to charge my son $226 for a repair covered by tire warranty.!

Excellent Customer Service greeting sincere, ALWAYS... - rwalker2408

Excellent Customer Service greeting sincere, ALWAYS willing to help checking comfortable while waiting (Will would be that go-to-sale person ) Huffines Kia Corinth (BEST)

When I went in and left I felt the service was good. - lonnie

When I went in and left I felt the service was good. However, they recommended a couple of things specifically 2 new tires, and stated they could not rotate them because two tires were too bald. I checked them and they were not but it wasn't worth the argument. The bigger issue was they said I needed new brake pads and rotors turned. Specifically, they said the pads were down to 2 Millimeters in the back and down to 5 in the front. I found this odd for the low mileage on the car so I took it to two different places (firestone and Breaks Plus) both of them came back and said the brakes were fine and they are at 6 mil in the front and 5 in the rear. I find this practice of lying to get more money dishonest. I would always recommend getting another opinion if they suggest work needs to be done. Update- 2/14/2024 The GM Frank White Reached out to me and we agreed that a mistake was made and Frank made the situation right. The actions they took to resolve the issue have restored my trust in them and I am updating this review from 1 star to 5 stars.

The customer service at this dealership is the worse I... - RandyHAllen

The customer service at this dealership is the worse I have EVER experienced in 30 years of buying and having cars serviced at dealerships. The A/C blower went out on my Endeavor. A simple issue, you would think. I brought the resistor that I thought was bad to the parts counter and asked if they could test it to see if it was bad considering I couldn't return a new one once purchased. They refused. They told me I could buy a new resistor and take my chances that it was the bad componant or I could bring the car in and they would test it and see what was wrong. When I spoke to the service manager he told me and I quote "We're not in business to help customers but to make money, bring in the car." When I asked if they were going to fix the known design flaw in the evaporator drain system. His reply was "You're out of warranty, that will cost you $1000 to fix." A known problem that is a design flaw that occurs with every 2004 - 2008 Endeavor and I have to pay for it? If anyone decides to do buiness with this dealership I have some ocean front property in Arizonia that I can let you have... cheap!

I was told that I needed my left rear control arm - richie benno

I was told that I needed my left rear control arm replaced and it would cost $930.00. I was told that it would be okay to drive to New York and back, before I needed to address it. The trip went well and on my return I decided to get a second opinion. A local dealer checked my car and told me there was nothing wrong with my control arm. He also added that I would not have been able to drive to New York in the first place if I had that issue. I had been charged $1500 a few months earlier on another issue, which I am questioning now. I really trusted these people, but I will never return to this location! I would suggest to anyone, get a second opinion!

Bought a new 2013 ford focus and the service including... - eggermontgirl

Bought a new 2013 ford focus and the service including customer service was absolutely wonderful. They even helped out with my little girl. Thank you Chris.

I was thrilled with my Booking experience for service at - Beth8694

I was thrilled with my Booking experience for service at this location. I was able to book online Sunday for service as soon as Monday morning. The service rep communicated well and the online approval system made it easy to review the services I wanted and approved.

It's the worst dealership I have ever been to. - sputnikgold0@$

It's the worst dealership I have ever been to. They lie poor service sad

I am incredibly grateful for the exceptional service and - Natasha Villarreal

I am incredibly grateful for the exceptional service and reliability at Hyundai of Pharr. Despite the challenges with my 2014 Veloster, Angel, Anabelle, and the entire team of mechanics have always been precise in diagnosing and fixing the issues. I've never had to return for the same problem twice, which speaks volumes about their expertise and dedication. The customer service here is outstanding, and even the sales team goes above and beyond to ensure a positive experience. Thank you all for your hard work and dedication—it truly means a lot and does not go unnoticed!

This dealership has helpful friendly employees and they - cliffordpatin482

This dealership has helpful friendly employees and they get you in and out quickly with excellent service 🏆