3,949 Texas Tesla/1000 Service Centers

truck problems - unhappy dodge

had truck worked on got it back within a week had problem again. They try telling me pulling a 19,000 lbs. camper was to much for a 3500 GM is a total liar and disgrace to the consumers. will never send anyone there for ANYTHING

Body Shop - Tone225

I had the privilege of getting my chevy truck repaired and fix by their body shop. I believe the guy who helped me was Dustin Cole. He had unbelievable customer service and insured me that he will get my truck back to me in a timely manner. To my surprised he kept his word and exceeded my expectations. Thank you all for a great experience and great customer service.

Don’t walk, RUN! - Msorto

Don’t walk, RUN!!! Had a vehicle that has been there for almost months. Service advisor James has done nothing but lie over and over and over and has made every excuse in the book. At least he was answering his phone, now he’s gone completely silent. I can assure you this is the last time I will ever do business here to include purchasing a vehicle which I have.

Nick the servicer was great. - ALOWHOG

Nick the servicer was great. The tech cliff was outstanding. Have a new vehicle and this dealer takes care of my baby.

The service department at Mossy Nissan is top notch! - JahnaB_HouTX

The service department at Mossy Nissan is top notch! I like that they give you a dedicated technician. Gregory is friendly and professional. They communicate well about the repairs, and it makes the whole process a lot easier! I have enjoyed taking my car here for service.

Motorhomes Specialists have the WORST warranty service - lopperman1914

Motorhomes Specialists have the WORST warranty service department I have ever encountered. Our motorhome went back several times with the same issues unresolved. The first time, we went to fetch the motorhome after 2 months for a preplanned trip. Nothing had been done but they promised us that driving it with unfixed warranty issues would not void the warranty. The next time we had the same issue. They had the grace to be embarrassed by having done nothing again when we went to fetch it and serviced the generator (not under warranty) for free as though this was good customer service. After the next trip, our water heater (one of the early warranty issues) had damaged the side of the motorhome and was at risk of falling out of the RV. The stink from the vent stack was also still an issue from the first time we returned it and it had not been fixed. The service manager Justin Pongratz never returns calls and does not check email. He communicates the minimum to his serve technicians who tell us they are not allowed to fix anything more than exactly what he says. I suspect his communication with the manufacturer is equally poor - the reason why warranty work requests were denied. We arrived a third time to pick up the motorhome to find the water heater would still further damage the side of the motorhome and was a fire hazard, even though they claimed to have worked on it. Plus, the stink had not been fixed but now we were told that we had voided the warranty on the stink by overfilling the black tank - even though the stink was a problem with the vent stack, not the black tank. And that was after we were told to drive the RV without the warranty repairs because they had not bothered to do anything while they had the RV on site. Stephen Evans is apparently the big service boss. He told us Justin is his best manager and begged us to give Justin another chance to make things right. If this is his best technician, I'd hate to see the worst. When we went to fetch the motorhome this time with nothing done on these 2 issues again, I had to demand that Mr. Evans come and look at the RV for himself and tell me things were OK. He did not do so, but based on my description of the water heater, he did make Mr. Pongratz replace the water heater and the door to the water heater, which was done. However, I am now going to have to do battle regarding the pervading stink from the vent stack - of a $250,000 RV!! My advice is DO NOT EVER DO BUSINESS WITH MOTORHOME SPECIALISTS. They will screw you over every step of the way. Especially do not trust the word of either Mr. Justin Pongratz or Mr. Stephen Evans. They give you the good-old-boy charm, but their word is meaningless.

I called and spoke to Ronell Ram. He is very knowledgable... - reginaraza

I called and spoke to Ronell Ram. He is very knowledgable and clearly explained options to purchase an extended warranty. We had a question about brake service and he made a call to make sure it would be covered before we purchased the warranty. I know that this is a dealership I can trust. Our experience was great and we would highly recommend Mike Dodd's dealership to our friends and family. I will be sure to ask for Ronell Ram.