3,971 Texas Tesla/1000 Service Centers

I had a great expirence and Samantha was extremely - Mike_mcbar

I had a great expirence and Samantha was extremely helpful and pleasant to deal with , I no will request her next time , she explained the car functions and accessories clearly thanks fir my hew car Samantha

The dealership is great.Salesman was very knowledgeable... - dmac1089

The dealership is great.Salesman was very knowledgeable about my Expedition trouble is i don't like the vehicle. Most of it i like but several things i don't like and no way to change them.

First as a Single Mom with a daughter away in College it - irishrose7722

First as a Single Mom with a daughter away in College it is hard enough! Add to that unexpected car problems, because life, and it makes it even more challenging! However, Randy in Quick Lane for all my daughter’s necessary oil change/maintenance appointments has always been kind and helpful! Fast Forward to more excessive mechanical repairs needed and Jack the Service Advisor and Jon T. the Service Manager are absolutely phenomenal and a God send! They have taken excellent care of our car, making sure my daughter is safe and taken care of and all aspects of this journey. I could not have asked for a better place to be there for my daughter as she’s in college far away from home. Thank you to you all for being phenomenal and so kind, giving me a safe place to have my daughter’s vehicle taken care of so she will be safe in her car. I recommend no one more than this dealership above all! Thank you for prioritizing her safety, and well-being, and getting her taken care of quickly and efficiently!

Ines in the service department was very helpful in - Ricky

Ines in the service department was very helpful in scheduling an appoint, scheduling shuttles and keeping me updated on my service.

We have used Alderson BMW in Lubbock, Tx for many years... - sammyj

We have used Alderson BMW in Lubbock, Tx for many years now for our car purchases, service and repair. We highly recommend this dealership and have never had a bad experience. We really appreciate the professionalism of their service department and the Service Manager Gary Johnson. He and his service team are exceptional.

The hallmark to any premier business which serves the - mld

The hallmark to any premier business which serves the public is the customer service approach. The BMW vehicles are a world class brand that sells themselves largely based on legacy of the brand and status of ownership. However, the fickleness of the current customer marker and the attentiveness of the customer service they receive will either drive a customer past your dealership to your closest competition, or outright loose them to another brand. I believe your customer maintenance service advisor, Ms. Veronica Menchaca display three attributes: first impression, real-time updates, and last impression greatly contributes to Garlyn Shelton BMW Temple 100% customer satisfaction and a strong customer return. 1. First Impression (friendly demeanor): Veronica presents a calming friendly demeanor; she welcomes the customer with an attentive disposition, and one of confidence. German automobile customers can be very indecisive and moreover, very demanding to the point of aggressively-rude. Veronica disarms this energy with her calming professional responsive disposition. Her energy can determine whether a customer will provide repeat business, or not. It’s due to her attentiveness—even while my X5 maintenance issue(s) were at the worst state—I will be a returning customer. 2. Real-Time update: Veronica kept me abreast of my vehicle status at every turn. She informed me of the recommended maintenance options, while still keeping in mind the importance of having the initial maintenance issue resolved. Her approach never appear overbearing, she explained with professionalism and empathy, the need for the recommended service options, yet, kept an emotional space in recognizing that my vehicle service may entail several days. Throughout the hours that I spent--more than I was will to--she thoroughly explained the shortage of loaner vehicles, and her future actions in ensuring how she will procure the next available if my vehicle will be down for a length of time. I was disappointed. I am one of the fickle owners; I spent a significant premium for my X5. Having a loaner vehicle was part of the premium. However, due to Veronica’s energy and how she owned her comment with authority, specifically, as general manager would, I accepted her contrite reasons on the situation. 3. Last Impression: How we started is how we ended; a mutual beneficial exchange that benefitted the customer, and represented your dealership. Since the vehicle was drivable and there were no available loaners, I decided to return home and not leaved the vehicle parked at the dealership for an unknown period of time waiting on the parts. Veronica, kept me updated on the parts in transit visibility and my options. The final tipping point came in the middle of the night (Friday) when the vehicle alarm started and did not stop until the battery was “dead.” I immediately called Veronica the next business day (Monday) and explained the issue of the inoperable vehicle and getting it back to the dealership at my own expense. She explained the road side assistance warranty, and how she will have the vehicle repaired and returned to my home after completion. Her actions really calmed some stressful days. She kept my wife updated on all maintenance actions and when the vehicle was completed and en route back to me. This one lasting impression probably sealed the deal for my return business to Garlyn Shelton BMW Temple. I am a little off kilter when it comes to the availability of loaner vehicles; however, I am confident, barring some maintenance issues that will cause a lengthy stay in your service department, that Veronica will have my vehicle back within a few hours. I am strongly recommending that Veronica Menchaca receive your highest and most prestigious award, and moreover, a position of greater responsibility that involves a monetary promotion and supervisory status. I firmly believe that employees subordinate to her will enhance your customer satisfaction and drive your customer return business skyward. Sincerely, Marvin

Awesome and efficient customer service as always! - Lourdes.ymson21

Awesome and efficient customer service as always!!! Thank you again for the many years of service.

Service visit with great experience! - Teebo

Service visit with great experience! Emma kept us advised and service was quick after arrival. Emma as well as everyone in the service dept. need a raise for the good job they do. Skeeter graves

Mike is a very knowledge and loyal representative for - Tinylou1

Mike is a very knowledge and loyal representative for Cadillac. He knows his job. He goes far and beyond to assure a good experience for his clients.

Best Service Department around! Thank you Croyx for the... - Will J

Best Service Department around! Thank you Croyx for the help! Great service, constant communication, and efficient work. Can't say enough about the customer service at Brinson Chevrolet, the management team and staff are always helpful and supportive.

Thank You Ms. Jessica in the Service Department for all... - karmonbetts

Thank You Ms. Jessica in the Service Department for all of your help and being so kind! I really appreciate everything you did for me!

I would recommend this service center. - jktx

I would recommend this service center. I have always used this service center and would not trust anyone else

Amazing service! - john8delrio

Amazing service! Carlos Del Angel assisted me with the service on my 2019 Honda Civic. Carlos is professional, respectful and knowledgeable. I greatly appreciate Carlos and the Brownsville Honda Team. The welcoming environment makes me feel like part of the family. I highly recommend Brownsville Honda for excellent service.