2,770 Texas Used Car Service Centers

I am absolutely disappointed with this company. The... - mrchen

I am absolutely disappointed with this company. The employees, and I mean ALL of them (maybe that is company policy) are all very nice and will cater to you to get you to buy a vehicle. They make all kinds of promises and can't re-assure the customer enough times how they stand behind their policy of selling vehicle working to the customer's satisfaction. When buying a used vehicle it only makes sense that something was wrong with it when previous owner got rid of it, but, this company guarantees that they will repair whatever is wrong with it when you buy it. THEY LIE. My mom, who is 86 years old and lives on social security bought a van so she could carry her scooter where ever she went. From the start the key remote did not work so the alarm system would not activate. She told them numerous times about the problem and they kept telling her they would get to it. On a trip to Houston, someone broke in to the van, damaged the ignition trying to "hot wire" the van but were unsuccessful and didn't steal it. The alarm did not go off - because the company didn't keep their word. The van had to stay in Houston then they wanted us to pay labor, parts, and towing. Their reasoning was that "if someone was going to steal the van it would happen with or without an alarm. HOW STUPID IS THAT? Now they're sending letters that they plan to auction the vehicle, apply sales amount to account and hold me and mom responsible for any money owed. I did not buy the vehicle. From day one I should have known how dishonest they are because my mom's income is not sufficient to purchase a vehicle so the salesman said he could include my income with her account. We specifically told him it was to be in her name but if using my income helped her, go ahead and use it. Now, they say it is my responsibility. I know ignorance not justify my action and in all likelihood It will be responsibility too, but my point is how they will lie, cheat, and make promises to get your money with no regard to the reality that people buy used vehicles because we can't afford brand new. Stealing from an old lady this way is unforgivable. People, especially those of you who are very trusting, like me and my mom, remember that this company is not to be trusted. don't give them any money until they have fixed everything that is wrong with the vehicle first and don't believe them when they say they will "doctor" documents in order for your application to pass. Believe me it comes back at you and they sit back and laugh "another one bites the dust"