BUY IT HERE ... SERVICE IT ELSEWHERE. Overall, it's a... - Jewopaho
BUY IT HERE ... SERVICE IT ELSEWHERE. Overall, it's a mixed bag. The sales experience was outstanding ... professional, low-key, with no pressure whatsoever. Service is another matter. I purchased a 2008 Mercury Mariner Premier Voga with 21000 miles. It's a limited luxury edition which I'd been seeking. In just over two weeks, it's been to the dealership four times, all for matters which should have been resolved before the car even hit the lot. A known issue with the a/c was repaired promptly. The front tires were a bit worn, and our agreement for me to purchase two new ones at dealer cost almost blew up when they tried to charge me full retail. Only the general manager's intervention rectified this. There is a very audible rattle coming from the driver's side door, and three trips to Southwest have yet to correct it. For some reason, they try these quick fixes (adjust this, lubricate that), when it's clear that the door panel needs to be removed, so that the cause may be located. The vehicle is still under factory warranty, so there shouldn't be an issue. I'm about to make my fourth trip, being without the car for yet another day ... it spends so much time there, it's as if I never bought it. If they don't get it right this time, I'll just take it to a dealer who will. In any event, Southwest will not be servicing it. I'm really disappointed. Despite these matters (again, nothing that couldn't have been rectified with just a little care) I really like the vehicle. The buying process was seamless ... got an excellent deal (and believe me, I did my homework). If only the same attention to detail were paid to service. I get the feeling that the car wasn't thoroughly checked out (you know, those 1000 point inspections) before being offered for sale. It was purchased at Southwest, and was only on the road for just over a year. Oh ... one more thing. They don't even provide a full tank of gas ... that's reserved for "certified" vehicles ... how cheezy! In a matter of a couple of weeks, Southwest both gained and lost a customer ... pretty sad. « Hide
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