2,779 Texas Used Car Service Centers

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 - brilliantstar

THANK YOU FOR EXCELLENT CUSTOMER SERVICE May 21,2025 To: The Director, Jeff Barlow and Customer Service Representative EJ, at Mike Shaw Kia, CC,TX Service Department, SPID. I wanted to take moment to express my sincere appreciation for the exceptional customer service I received from you and your team at Mike Shaw Kia, CC, Tx SPID. Your dedication to ensuring customer satisfaction did not go unnoticed, and I wanted to extend my warmest thanks. From the moment I reached out to your company, I was impressed by the professionalism, courtesy, and efficiency of your customer service team. Your prompt and helpful responses to my inquiries made a significant difference in my overall experience a customer. I would like to highlight specifically the responsiveness to meet and exceed a solution resolving a complex issue, providing valuable detail, taking the time to ensure an understanding and explaination. Your expertise and commitment in going the extra mile truly made a difference. The Director, Jeff Barlow set a prime example how a business should be run and how customer service should be handled. My Customer Service Representative, EJ ensured the routine set before him was carried out flawlessy with genuine hospitality and human kindness. This is the second time, of two times, I have been shown the courtesy and professionalism when my situation was dire. Ya'll are 2 and 0. Batting a thousand. Mike Shaw Kia, SPID Service Department is top notch. They have my business and will continue to have my business. Nice Work! Keep Going! Sincerely, Missy Morrison

Top Flight service department - whopperxlwithcheese

I'm extremely confident in their work. As a former mechanic & adviser, I'm at ease with their service & recommendations. My job has kept me very busy & I need a place to go that provides an expert level of care. They don't miss a thing. My service adviser of choice is Michael Stewart for honesty & integrity in recommendations & repair oversight. Why go anywhere else?

My 1st Mini - Barbara

We bought a Mini Cooper there in 2015 and have used them for all maintenance work including tire replacement. I would have no reservations about recommending them: - the customer service techs are professional, polite, informative, and helpful; - the sales team was super nice and informative - they still say 'hello' and talk when I come in for a car wash or maintenance issue; - basic car washes are free but they have a variety of levels if you need detailing; - they have multiple waiting areas so you are never left standing..and the seats (in the main waiting room that I use) has "tables" attached that allow me to work on my computer. Overall, I have zero complaints.

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.

Lazy, lazy slobs. Returns car to you in either worse... - hychang5

Lazy, lazy slobs. Returns car to you in either worse shape or no improvement at all. Damaged my car in a service visit, then took their mechanic's word over mine. I was going to buy a new Mini for my wife there, but after this experience, no way will that happen.

truck problems - unhappy dodge

had truck worked on got it back within a week had problem again. They try telling me pulling a 19,000 lbs. camper was to much for a 3500 GM is a total liar and disgrace to the consumers. will never send anyone there for ANYTHING