Over the last 12 years I have had very good service from - tlrodyeaux
Over the last 12 years I have had very good service from Philpott Toyota until last spring. I took my 2010 Sequoia in for a transmission flush. It had about 121,000 miles on the odometer. I had it flushed at 60,000 miles which is the recommended maintenance interval. Unbeknownst to me the Service Manager told the service rep to indicate only a change of fluid. The Svc Mgr assumed the vehicle had never had the transmission serviced. AND GET THIS: The transmission was serviced at Phillpott at the 60,000 mile interval about 8 years ago. Needless to say, I was upset. Very upset. My Sequoia in in excellent shape and only looks to be 5 to 7 years old. Rather than ask me or look up the service record she, the SM made a decision to limit service. Why? No clue. I know cars and have worked on them most of my life. My bet is she doesn't have mechanical experience and if she does, then double shame on her. She is a Service Manager, not my parent. MY CAR AND MY MONEY, not hers. I complained and was told to bring the car back for a transmission flush which I did several months later but the connections were never broken (I know what to look for) and the flush never performed. It was another fluid change and I am not sure they did that much. I truly feel sorry for the poor service rep, She did an EXCELLENT job but was caught in the middle. Not sure what the SM did to her but given my experience and I have a great deal managing people, I am guessing the SM took it out on the Service Rep. Recently, I took my wife's Lexus in for service and asked to speak with the master mechanic. He is top notch! It would have been a 5 minute conversation and I offered to pay for his time. I am considering having a $3000 service done on my Sequoia but wanted to speak with someone I trusted before committing to the expenditure. I was told he was too busy and that they would have him call me that afternoon or the next. It has been a month since that promise and no bells. Honestly, I wasn't holding my breath. By bet: The Service Manger struck again. Time to take my business elsewhere. I hate to to do it but better than continuing to receive the treatment I am getting at this dealership and it won't change until the Service Manager is gone. Who knows when someone is going to wake up and figure that one out?
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