202 Texas Volkswagen Service Centers

Progressive made me take my car here because of an - Nguyennatashya

Progressive made me take my car here because of an accident when I got my car back the first time there was still damage to my door and then there was a chemical inside my vehicle and some kind of over spray on the windshield this over spray I tried to clean myself and it wouldn’t come off I had to deal with Patrick so I could bring my car back get the door completely fixed and my windshield issue taken care of . So I get my car back again and the over spray is still there now I’m dealing with Corey who called me and is now trying to say they have to figure out where it came from. I’ve brought up this issue as soon as I got my car back the first time. There playing games with me and giving me the run around about getting my windshield fixed. I paid my deductible and I expected good quality work when instead it’s poor work and really bad customer service I was told by two of their employees it something they used now I’m have to fight to get this fixed when it should have the first time or even the second time I was told the issue was going to be takes care ok now Corey wants to see the over spray why all their other employees seen it I was told by Patrick and my insurance agent this will be fixed. I will never trust these people my car is only 4 months old and now I have to deal with spots all over my windshield because of their incompetence and they maybe will do something about this. Don’t go here of your insurance company try’s to refer you here say no I’m also now looking for a different insurance company besides progressive .

Mr Shoftner has repaired my Ford pickup, which has over... - craiganeedham

Mr Shoftner has repaired my Ford pickup, which has over 300,000 miles, several times, and my experience every time has been outstanding. The one thing that I really appreciated the most was his honesty when assessing the problems with my truck. He did not try and charge me for unneeded repairs, and allways suggested only the repair required to correct the problem. I definitely appreciate him helping me keep my truck on the road with his affordable prices. It is hard to trust people in the car repair business, because I have been burned before by other supposed professionals. I do trust Mr Shoftner though, and he has yet to let me down. I would recommend him to anyone

Friendly staff, clean establishment, and an experience - Accord4More

Friendly staff, clean establishment, and an experience that I will always remember! Israel and Skylar made the deal happen and me and my family thank you.

AWFUL. - patrickschramm

AWFUL. Avoid this place. My recent experience with this Vanguard VW, Austin Texas. Burnet Road. Recall service was thoroughly disappointing - communication breakdowns at every step, being shuffled between multiple representatives without accountability, missed deadlines without notification, and questionable repair assessments that contradicted previous service reports. Kept hostage on a tire problem. Throughout the entire process, I was left feeling undervalued and frustrated by the lack of transparency and professionalism. I strongly recommend considering Onion Creek VW instead, as several friends have praised their clear communication, consistent service quality, and respectful customer care - qualities that were noticeably absent during my experience here.

Oil Change and State Inspection - Dragon82d

Excellent service and price, I was surprised. Plus got a nice bonus car wash and a detailed service history of what is needed in the future

Always bring in my car for maintenance because I like - Sjkalas

Always bring in my car for maintenance because I like VW’s service schedule. I usually bring my car at the 10k mark and my service history is in one place and takes the guesswork of what and when it was done. Service advisors are friendly and make sure everything is covered for repair. Plus they provide you with video of the service tech explaining the repair and recommendations. Robert Trevino, the service manager I deal with is an invaluable asset to the dealership and a gem of a guy. Totally customer service and satisfaction focused.

This place has to be the worst place I have ever dealt... - Thomas_ak

This place has to be the worst place I have ever dealt with in customer service Left my car off for an oil change and alignment...two days later they have not even started the process I go to pick up the car and the back bumper is off and waited to get it put back on. Paid 150 for them to do nothing I would not a buy a car from this place for any reason I should have taken it to Lubbock to get it serviced ... the service department is the worst in Midland !

I have been going to this VW Dealership since 2016. - Namphet

I have been going to this VW Dealership since 2016. The service has always been excellent, and everyone is kind and helpful. I want to give special credit to Nikki. She goes above and beyond, and I highly recommend her services!