Utah Acura Dealers

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Mike Hale Acura - Murray, UT

On 5/31/2009 7:41:39 PM jlshk wrote:
I purchased a low mileage 2006 Nissan Maxima from Mike Hale. Nissans are great cars. Shortly after I purchased, I found that the front right wheel bearing was bad and the front shocks were making excessive noise. I asked Tracy Johnson, my salesman, if they would at least have their service look at the car. He said they would not do that. I finally spoke with Rod, the sales manager and he relutantly, after a long phone call, agreed to have their servie department look at the car. They found the bearing was bad and the front struts were making excessive noise. This escallated to Mike Hale, the owner. We talked on the phone and he spoke to me condescendingly. He told me that is what happens with used cars and if it were perfect, he would have had to charge me $2k-$3k more for the car. This logic would lead to the conclusion that they knew of the problem before they sold the car to me.

Before I purchased the car, Tracy Johnson assured me their mechanics had thoroughly inspected the car and found no problems with it. All Mike Hale would do was offer an employee discount on repairs. This would save me maybe $50-$75 on $1000 in work.

Mike Hale would not stand behind one of his high end use cars. I spent almost $20,000 on this car and would not expect it to have such major problems. I would recommend that everyone stear clear of Mike Hale's Acura dealership in Salt Lake and his Chevy dealership in Park City. There are enough other great dealerships around. You should not have to visit one that deals so dishonestly.

Jody Wilkinson Acura - Salt Lake City, UT

On 10/15/2008 1:19:13 PM ctakara wrote:
Jody Wilkinson were quick to sell me a car with promises of great service, but dealing with any fixes or problems with the service department is like dealing with a bunch of monkies. The last 3 times I took my car in, I scheduled a loaner (which the sales people garuanteed I would always be able to get) and found that I was not scheduled for one, and had to spend an extra 30 minutes working that out. Joey in the service dept the last time, seemed perturbed that I wanted to bring my car in, trying to convince me that i didnt have a problem, was very rude, and would not listen, thinking he could do an over the phone diagnosis of my car. I felt like hanging up. Guess thats thier ploy annoy you so much on the phone you hang up out of frustration. So guess what I called Mike Hale and recieved a completely opposite experience. Ill be taking my car there for servicing from now on, even thought hey are completely out of my way, and I have to pay for he oil changes, its worth it compared to going to Jody Wilkinson. Horrible horrible service experiences. They got nothing on Strong Audi.