I’m a disabled veteran and longtime Chevrolet customer. - delacruzutah
I’m a disabled veteran and longtime Chevrolet customer.
Two weeks ago, my 2022 Silverado Trail Boss (6.2L, 56,000 miles) blew its engine while towing - on the freeway, in summer heat. The truck is under the 5-year/60k powertrain warranty, and the failure wasn’t from abuse or neglect. It simply failed.
I had it towed to @DougSmithChevy in Spanish Fork, expecting service and support.
Instead, I got:
❌ No loaner vehicle
❌ No rental assistance
❌ No timeline on repair
❌ A lowball trade offer before I’d even gotten an estimate
I was stranded - with a trailer - and not one person at the dealership offered meaningful help. GM’s own warranty mentions “Courtesy Transportation,” but apparently that doesn’t apply when a disabled veteran actually needs it.
As of now, I’m paying out-of-pocket for a rental while waiting on GM to find a new engine. No ETA. No accountability. Just corporate silence and dealership indifference.
@Chevrolet @DougSmithChevy - this is your moment to fix it. Back your product. Back your warranty. Back your word.
To anyone considering buying from Doug Smith Chevrolet: know how they’ll treat you when it matters.
#DisabledVeteran #ChevyLetMeDown #ChevroletWarrantyFail #GMResponsibility #DougSmithChevy #ChevyTrailBoss #WarrantiedFailure
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