My car had a check engine light turn on, so I decided to - Hani27@44
My car had a check engine light turn on, so I decided to start looking at new cars. We went around to all the dealerships to look at options to think about for the new car. I had seen a rio on KSL and wanted to potentially see it in person. While I wasn’t able to see it on the lot I did find the Seltos. Which I thought was super cute. We decided to add it to the list of options, but keep looking. So we went around to some other dealerships to explore other car options, but ended up coming back. We went inside to ask for a test drive, and ended up meeting with Tyler. We took the car around, and I really did like it. But I told Tyler that I was going to think about it, but go home and do some research. He was totally accepting of that fact.
I went home. And did all my research of the cars. I ended up really loving the Seltos.
Tyler didn’t follow up with me for a few days. Which I appreciated, since several other dealers texted me even 10 minutes after leaving asking when I was coming back. But I wanted to go look at what colors/ package levels were coming in.
They didn’t have any extras on the lot, but were upfront about that. I put a $500 non refundable deposit on the seltos I wanted. And was told to expect it in two months. Not a worry tho. I got the color I wanted over one that would be here sooner. I got a text in the next two weeks that the timeline got updated! And that it would be here a month sooner than expected. I got my financing started and ready for it to come. But then the next week it ended up here! Much sooner than I expected.
We went to the dealer and started paperwork. And it was pretty quick and easy. But at one point I realized the paperwork wasn’t the color I had originally ordered. I brought this to Tyler’s attention, and he pulled the car out of the inspection it undergoing so I could look at it in person. It wasn’t that far off. Just a lighter shade of gray than I had initially wanted. I gave the go ahead for it. I believe it was just a misunderstanding when I had put my deposit down. And that he misheard that I wanted the darker over the lighter gray. But he spoke with the manager, and I did get an extra year of free maintenance for the error.
We went to the financing desk. And this is the only spot I felt was a bit uncomfortable. We worked with Erik. And he was pushing the extra warranty and protection packages. But I wasn’t wanting to pay an extra $5000 or so to add on the extra warranty to the car. Especially when the factory warranty is already good.
We made it out of the finance office. And signed on the car, which ended up being 2k less than I initially expected. The inspection was still finishing up, so we went home for a bit. Tyler let me know when it was ready, and then helped me set up the app and connect it to the car, and went over the basics on the buttons.
I took it home that day and love the car!!!
One last complaint, I was pre approved through my credit union, but have limited credit, as this is my first auto loan. So the credit union had to approve it a certain way. Not a big deal and I knew about it ahead of time. But when I got the call from Kia about how I had one more finance thing to finish up( which I figured was going to happen), Erik let me know that he had actually had another credit union give me a loan offer so he didn’t have to work around the special way mine was put together. But the interest rate was higher, so it didn’t matter.
I didn’t appreciate that at all, especially since I now have an extra hard check on my credit.
But I’m the end, it was a low pressure dealer, and very fast and easy ( out of the dealership in less than 3 hours). And I would recommend them to anyone looking for a Kia. Although I did have a couple issues they took care of it. And I know if I had gone with a car from any other dealer I had looked at, it would have been a worse experience.
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