507 Utah Subaru/1000 Service Centers

I took my Subaru into a dealership where they informed - DorothyEva

I took my Subaru into a dealership where they informed me, it would cost over $600.00 to fix the tail gate, so I went to Subaru in American Fork for help. David Sanders greeted me, entered the car where he flipped a switch. He solved the problem, tail gate moves up and down. David is so capable, intelligent, charismatic and professional. He made my day, with his awesome attributes. Thank you David, I appreciate your help, I thought your qualities were a thing of the past. Dorothy Herrera

BEWARE IF YOU TAKE YOUR CAR IN TO BE FIXED HERE. - Zach

BEWARE IF YOU TAKE YOUR CAR IN TO BE FIXED HERE. I TOOK ONE OF MY COMERCIAL VANS INTO THESE GUYS WHEN I TOOK IT IN IT RAN GREAT BESIDES EVERY SO OFTEN IT WOULD JOLT A LITTLE BIT SO I TOOK IT IN. THEY SAID IT WOULD BE $1800.00 TO FIX I THOUGHT THAT WAS HIGH BUT I SAID GO AHEAD AND FIX IT. FOUR DAYS LATER THEY CALLED ME AND SAID IT WAS FIXED. I WENT AND PICKED IT UP AND IT IS ALL MESSED UP ITS JOLTING NONE STOP SO I TAKE IT BACK THEY KEEP IT FOR ANOTHER 2 DAYS I GET A TEXT THAT SAYS THEY SNAPPED OFF A BOLT AND ITS GOING TO BE ANOTHER 3500.00 I WAS IRRITATED BUT I KNOW MISTAKES HAPPEN SO I WENT DOWN THERE TO LOOK AT IT HE SHOWED ME ONE BOLT THAT SNAPPED OFF SO I AGREED TO THE ADDITIONAL 3500.00 LETS JUST GET IT FIXED THEY SAID OK. A DAY LATER THEY CALL ME AND SAY WE JUST SNAPPED OFF 2 MORE BOLTS ITS GOING TO BE ANOTHER 35000.00 ONTOP OF EVERYTHING ELSE AT THIS POINT IM LIVID SO I CALL THE SERVICE MANAGER AND TALK TO HIM DIRECT AT THAT TIME HE WAS SOMEWHAT PROFFESIONAL I THOUGHT WE WERE ALL ON THE SAME PAGE I WOULD BE WILLING TO PAY 6500.00 HE SAID HE WOULD CALL ME MONDAY THE NEXT THING YOU KNOW THEY TEXTED ME AND SAID ITS GOING TO BE 8500.00 I SAID NO WAY SO NOW IM LEFT WITH A WORK VAN THEY DESTROYED THE WHOLE ENGINE ON IM GOING TO HAVE TO HAVE IT TOWED OUT OF THERE NOT RUNNING. ON A POSATIVE NOTE I HAVE ALL CALLS AND TEXT MESSAGES RECORDED AS WELL AS ALL OF OUR CONVERSATIONS SO THEY WILL BE LIABLE FOR ALL COURT COST AND LAWYER FEES ONTOP OF DESTROYING MY ENGINE. IF ANYONE ELSE IS READING THIS AND HAS OR IS GOING THROUGH THIS WITH THIS DEALERSHIP PLEASE REACH OUT TO ME 801-888-5474 OR MY LAWYER. THANKS . I HOPE THIS IS JUST A CASE OF A BAD TECHNITION BUT FORD SHOULD BE MUCH BETTER ESPECIALLY WHEN IVE BOUGHT 6 FORD TRANSIT VANS AND IVE SENT THEM TONS OF WORK FOR MY FLEET.

i would give them 0 stars if that was an option! - Brandon Bagley

i would give them 0 stars if that was an option! I took my car in to the service department to have a sensor looked at. They sent me home twice without doing anything. The third time I took it in they sent me home with a dead battery (a problem I’ve never had before and wasn’t the reason it was in the shop). When my car died on the side of the road I called to see if they could come and jump my car, Alec from the service department told me it’s not their fault and I have to deal with it myself. Very unprofessional and their customer service was horrible.