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On 11/17/2009 10:28:53 PM 155JASON wrote:Alicia (I'm not sure of the spelling) was the only service person in our area who could or would help me on the phone with our cabin filter. She was knowledgeable about what was involved and the cost. She also was able to help with a bad fuel problem, helping us get back the $1600 cost of the repairs. For the first several services, I'd drop the car off and pick it up when no one was there, so I met no one. The work, however, was done as promised. Many times Alicia and others have helped with warranty issues. Each service person there has been straightforward and when we've disagreed situations have been resolved quickly and fairly (I've not always been right). If you are near this area, I don't know of another Toyota dealer I'd have work done at. To be fair, though, I've only tried the two closest to me. I'd love not to have to have dealer work done 1-1/2 hours away, but days, money, and effort wasted at closer dealers have been a lot worse than the time spent to, near, and from White River Toyota. There is a lot to do in the area and they'll shuttle you to and from several places nearby. Tell 'em Peter sent you.
On 11/17/2009 10:31:20 AM dgstowevt wrote:Two words to sum up my first, and not last experience at Handy Toyota (in case you don't want to read my essay):
Genuine.
Honest.
I was actually unaware that Handy even existed, as it is about 45min. from me and there is a local Toyota dealer in my town (Heritage), but thanks to a referral to Handy, and more specifically Ali Kamal, my experience was delightful (cheesy sounding I know, but it's the truth). I received a surprisingly fair & reasonable trade-in value for my '02 Xterra and after an amazing test drive (2010 Toyota Highland - wow!) that further pleasantly surprised me, coupled w/ the professionalism, knowledge, care & consideration from Ali, I was sold!! There were no salesy/gimmicky or hokey sales tactics or "this is the car for you", etc (which I've experienced elsewhere), it was just a natural sale & natural feeling, and I will gladly be referring business to Ali & Handy. It's well worth the extra drive given the welcoming environment and the personable and knowledgeable staff.
Furthermore, Handy is extremely competitive and fair in pricing. I was given a tour and introduced to some of the service dept. members, and that made me feel comfortable and welcome to bring my car there for service, w/o hesitation, based on the yrs of experience they shared w/ me.
Ali followed through on every promise, and has since followed up to inquire about how things have been since my purchase. It was easy to see why I was referred to him.
While I could continue on, I'll stop here, but I honestly could not ask for more...
-Derek G.