174 Vermont Subaru/1000 Service Centers

My 1st new car purchase Brian made it easy and stress... - Sethtsmom@yahoo.com

My 1st new car purchase Brian made it easy and stress free.as a walk in the park. Excellent sales and service departments. Very helpful and friendly. AA++

Allysa was extremely helpful and professional. - Richard d

Allysa was extremely helpful and professional. Andrew King is the reason I keep going back. These people go above and beyond I take pride in my ram truck and keep it in tiptop shape. The service department and the crew behind the scenes know that and take very good care. I would never hesitate to have my RAM serviced here

I want to thank Chris Brown and Zach for taking care of - Fmaynard123

I want to thank Chris Brown and Zach for taking care of my emergency. Kudos

I got a car from them 5 months ago, the whole time I had... - Anita

I got a car from them 5 months ago, the whole time I had someone asking how many miles to and from work should of known bc exactly 4 1/2 months after the transmission went, we call and they give us the run around!! Asked to talk to Stephanie get the run around had the people we brought it to get the same thing from Stacy!! Our vehicle is now unserviceable and no one will help!! My parents have got cars from them and had issues taken care of, bc Stephanie is supposed to be about selling good vehicles to people…what the rest of them do is messed up!! N supposedly we had a drive train warranty that was up 3 months after purchasing…I will never go through this location again!!

Service department - msgotago

I bought a brand new 2013 Kia Optima, After noticing my paint peeling a year and a half old, I called to have fixed. First they told me to drive an hour down to them so they could take picture of it. I did. I called Kia itself and was told it was covered under warranty. WELL CAPITAL CITY KIA GAVE ME A RUNAROUND AND SAID THEY HAD TO SEND THE PICTURE TO SOMEONE AT KIA THEY WOULD GET BACK TO, Ok, so 3 weeks later i called to ask about status. They wouldn't return messages and it took a act of god to finally speak to manager, WELL THEN I WAS TOLD "YUP, THEY CAN DO THE WORK AFTER THEY RUN A CARFAX TO MAKE SURE I WASN'T IN ACCIDENT WITH IT" AGAIN ANOTHER 2 WEEKS GOES BY AND NO CALL FROM THEM, SO I CALL THE AND GET ANOTHER RUNAROUND AND TOLD IT WOULD BE ANOTHER 3 WEEKS FOR THEM TO GET IT IN. So ok, FINALLY GET IT IN AND THEY GIVE ME A LOANER CAR,IT WAS RAINING AND I WAS IN A HURRY TO GET TO WORK AN HOUR AWAY SO I DID NOT GO THREW IT WITH FINE TOOTH COMB. WELL IT WAS DAMAGED!! SOMEONE BEFORE ME HIT A CURB WITH IT AND I NEVER PAID ENOUGH ATTENTION WHEN I TOOK IT AND NOW CAPITAL CITY KIA IS HOLDING ME RESPONSIBLE FOR SOMETHING I DID NOT DO!!!!!!!!!!!!!!!!! THEY ARE SHYSTERS!!!!!!! WHEN THEY CAME OUT TO LOOK AT CAR WHEN I RETURNED IT THEY IMMEDIATELY WENT RIGHT TO THE PASSENGER SIDE KNELT DOWN AND SAW A SCRAP ON THE BOTTOM CORNER AND ASKED ME WHAT IT WAS. THEN SAID OH AND THE RIM IS SCRAPED. YOU CAN TELL THAT IT WAS MORE THAN 3 DAYS OLD (THE LENGHTH OF TIME I HAD IT) . I AM IN SUCH DISBELIEF THEY ARE CHARGING MY INSURANCE FOR IT!!!!!!!!!!!!

Worst service ever. - Mamaevab

Worst service ever. Complete rip off. After carefully milked 2700$ the “complementary” wash wasn’t even done, the inside plastic wasn’t put back on and I’m missing a piece from a letter Q on the tailgate. What a terrible experience. Do not recomend

While on the road traveling from Virginia to Newport. - Laurel & Gary

While on the road traveling from Virginia to Newport. VT, the emergency brake light came on and would not go off. When calling our home Subaru dealer, they said we needed to get to a dealer right away. Luckily, we could stop at Saint J. One of the service men came out to take a look, diagnosed the problem in a couple minutes and corrected it by connecting two wires in an instant. No charge!! He was knowledgeable, friendly, and efficient! Unfortunately, we didn't get his name. We are lucky to have such a great Subaru dealer near our summer home in Vermont.

NO ACCOUNTABILITY if something goes wrong. - KQ

As a single mother who prides herself on being kind and helpful to others. I'm extremely disappointed at the lack of professionalism and accountability both the service department in Burlington and Acura as a company. The service department lacks attention to detail(paying top dollar for dealer services should come with some assurances, like re-setting the change oil service light after an oil change, or not stripping out the heat shield mounts..etc) The service department boasts a huge 'ego' or 'know-how' for the vehicles they are responsible for repairing and they put on a FACADE of compassion but lack ANY commitment towards real accountability. My car has had an oil consumption concerns for years and when I received the "warranty extension" letter from Acura notifying consumers of the concern, I immediately thought.. YES.. this is certainly my car! I have to add 3-4q of oil between my dashboards recommened oil changes, and almost 2q added when I change my oil every 4-5,000 miles(which I usually do). I purchased my vehicle at 24,000 miles and for a new vehicle, the oil consumption always seemed excessive. At the point of the letter, I was proud of ACURA for researching and standing by their vehicles mechanical concerns. Upon visiting the dealer, they HAD NO intention of fixing the problem, instead continued to tell a me that ANYTHING under 1q of oil per 1,000 is considered 'normal.' In who's book!!! I was told to notify 'Car & Driver' Magazine and other Consumer advocates to report this mechanical fault, as I researched my vehicle for 8 months and NEVER was there mention of this. As a single mother, it was a difficult choice to spend my savings on what I thought to be a 'reliable vehicle' after graduating Dental Hygiene school, so I could best commute 120 miles for work to support my 2 small children. NOW, there are several other people dealing with my same issue and ACURA and the SHEARER dealer in South Burlington refuse to even acknowledge there is a legitimate concern. Every person I speak with say's the oil consumption is NOT normal and I want EVERY BUYER OUT THERE to BEWARE of SHEARER/ACURA!!!