1,348 Virginia CODA Service Centers

2019 Duramax went into limp mode 4 hours from home on the - CM

2019 Duramax went into limp mode 4 hours from home on the Thursday before Memorial Day weekend. Bad situation. Locals said two dealers and Crabtree is the best. Spoke with the Service dept who called back on Friday to check on things. Left the truck and they found a warranty extension on the problem parts. Crabtree fixed everything at no cost to me. Can’t say enough good words about their service department.

I am utterly disappointed with the service department at - rickerda

I am utterly disappointed with the service department at Crossroads Chrysler Jeep Dodge Ram in Prince George, VA. Despite scheduling my 2008 Dodge Challenger SRT8 for service, the earliest appointment I could get was over two weeks out. They set up an appointment time for 8:30 am, and we dropped off the Challenger at 8:00 am. However, by 5 pm, I had still not heard anything from the service department, so I called them. To my dismay, the person who answered the phone asked if I knew the name of my service writer, which I did not. He then suggested that I call back after 9 am to get a status on the work. The next morning, I received a call that the Challenger was ready to be picked up. When I arrived, I was handed a bill for $195.65, which was on the high end of my expectations. Keep in mind that all I needed was to have a piece of plastic trim replaced on the interior door panel, and I was supplying the part. To make matters worse, I noticed that the part they had replaced was sitting on the roof of the Challenger. It was appalling to see a service department leave parts on the roof of someone's car. When I opened the door, I realized that the broken piece had not been replaced. I immediately returned to the service department, where they discovered that the service was written up incorrectly, and they had replaced the passenger side trim with the new part. The service writer's suggested solution was to order a new part for the driver's side and replace it for free. However, since I had already paid Crossroads almost $200 to replace a part that was broken, I didn't think this was much of an offer. Adding to my frustration, when I first raised this issue, I was told that they couldn't get the replacement part and that was why I had supplied the part. The only silver lining in this whole ordeal was the mechanic who had done the work. He was present and was able to take the part they mistakenly took off the passenger and replace the broken one on the driver's side door. I expect a higher level of service and expertise from Crossroads, and I hope that they can improve their service department to better serve their customers.

Recent Oil chnage on my E320 - satish.sinha.50

I recently got oil chnaged. The price was much higher than other garages (Merchnats/Firestone/White Tire) were offering. But that is understanble this si Mercedes Dealer. My Wiper blade fluid level low warning light was ON before the oil chnage but had gone away after the oil chnage. However after 4 days the light again came back. I complained to the dealership website and they called me immediately apologizing for forgetting to "top off" the washer fluid and I can dsrive by any day to get it topped. My questions are:- 1. If the Washer fluid warning sign had gone away after the oil chnage (for 4 days though) it implies the washer fluid was added but only small quantity enough for warning light to go away. So, their contention they forgot to add the washer fluid is not correct. Besdies, wahser fluid is the cheapest of all the fluids that are to be topped during oil chnage. If they were stingy with it then did they add other fluids enough until next oil chnage? 2. They have asked me to drop by anytime. I am busy as I travel frequently in my profession. I do not have time to go back for adding $3 a gallon wahser fluid. I will help myself filling it at an auto parts shop. [I have never had this issue with local Toyota deler] Just wanted to shre my expeience. The deler ship recntly chnaged the hands / name.

Service was great! - driver,Bonnie55

My car was looked at right away. I even got a coupon discount I did not know about! I have a problem walking, so he offered to drive my car to where I was standing so I did not need to walk to the parking lot after my car was ready.

the reason I rated this in this way was because Darcars... - luischubbies

the reason I rated this in this way was because Darcars did a wonderful job and they were very kind and helpful and I hope the costumer service will be as great as it is now

Rico assisted me with a few minor maintenance items on my - alizbeth45

Rico assisted me with a few minor maintenance items on my jetta. The cost was reasonable, the fix was quick, but the personal touch was exceptional. From the greeting to the finish (I waited for the vehicle), Rico was pleasant, personable, and efficient. I highly recommend!

DARCARS – Fairfax Volvo: This is an unsolicited review. - Rich A

DARCARS – Fairfax Volvo: This is an unsolicited review. The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best Service Advisor at Volvo we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Melvin on your staff!

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

Have always been treated fairly & courteously. - chipmunkalg

Have always been treated fairly & courteously. Staff is friendly & helpful. Doug & Chris have always taken time to explain things to me.

Outstanding Emergency Service - Greengas

A Big Thank You to Sara, Robyn, Wilson, Jason, Phil and Al at Dodd RV in Portsmouth, VA. We have a 2014 Landmark and at the last stop our electric bedroom slide would not move and the front AC shroud was shattered. We finally got the slide in and hit the road heading to Virginia Beach. We found Dodd RV on line an since they were on the way we headed there. We hoped they would have the shroud, but they did not. I did not even dream that they could fit in a service for our slide. We all know how most dealers work, they are scheduled at least a month or two out. But, I figured I would try and while we were there I spoke to one of the RV Techs about the problem we were having with our slide. But Dodd RV not only worked us in, they had 3 techs in our RV within 15 minutes of our arrival. The troubleshot the problem, tried to find a replacement part locally but ended up having to order it. So, long story short, when we leave our current location on Friday, we will drive back to Dodd RV, have our AC shroud replaced and the slide room fixed. It will make for a long day, but that's ok. Hats off to Dodd RV. They have been fantastic. Anyone in the Tidewater area would do well to work with these folks. They truly understand customer service.

We had an unfortunate incident with our travel trailer - willb265

We had an unfortunate incident with our travel trailer recently. We had to file an insurance claim and were rather anxious about the entire repair process. Suzanne and the service team at Dodd RV of the Peninsula went above and beyond and exceeded our expectations with our repair and service needs. Additionally on our first trip out this year we were in need of technical advice at our campground destination. We spoke with Crystal in service and she guided us through our troubleshooting methodically and patiently. Crystal and Suzanne are both great assets to Dodd RV and I would recommend anyone needing service to definitely do business with them as they are professional, knowledgeable and very understanding to their customers needs. Bravo!!!