1,348 Virginia CODA Service Centers

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

I can't believe that a new car dealership could be so... - NicBaLCA

I can't believe that a new car dealership could be so dishonest. When I originally bought my Saab I was torn between 2 cars. One at the this location and one at an independent dealer. The sales person couldn't even get me a price on the car I was looking at. He assured me he'd call me when it had gone through inspection. I called him and he had no answer. Never heard from him again. 3 months later I had to have about $1000 of work done. I was very disappointed that I didn't even get a car wash with it. They reluctantly performed the first recall work I had done on the gas cap. But when I took it in to have the front springs checked (also a recall) they came back telling me the springs were fine, but they couldn't test drive because the front brakes were metal to metal. A month later when I changed the brakes myself instead of their $650 offer, I couldn't find any metal. At the same time I asked them to check the washer jets because 2 weren't working. They offered to fix them for $250 because the nozzles and check valves needed replaced. I decided to hold off on that, but was pretty annoyed that they charged me for the "analysis" without telling me. I didn't get a carwash this time either. The girl told me the hose was broken, which I thought was strange when I saw cars in the parking lot dripping with water on a sunny day. After this check up, I drove about 600 miles to visit family. While there I decided to try to fix the washer jets myself. I had trouble finding the parts, however, because my model did NOT even have a check valve, which they were fully prepared to "replace" for me. In fact it needed only 1 nozzle replaced, which cost about $7 and took 10 minutes. I was already angry about this and decided to have another dealer take a look at the front springs. After about 20 minutes (as opposed to the 6 or 7 hours I waited for International Motors) they told me that the front springs were corroding and the drivers side was slightly fractured. They did not have to test drive and they said nothing about the brakes being metal to metal. They fixed it for free according to the recall warranty. I cannot believe that International Motors could care so little about the safety of a human being. I drove 600 miles through mountains and snow at high speeds on fractured springs. All because it was a job that didn't pay anything.

I went in for a software update recommended by Alfa. - Mesfin Ketema

I went in for a software update recommended by Alfa. My initial appointment was for Saturday morning, but at the last minute, I wanted to see if I could switch to Friday. Andrew advised me that it was no problem. When I arrived, I was immediately greeted by Andrew and directed to the waiting room. The work took under one hour and I was out of there quickly. The check out process was as smooth as the check in because of Andrew's efficiency and professionalism. My vehicle was returned to me as clean as when I took it in, which tells me that the maintenance staff take appropriate steps to achieve that (gloves, paper floor mat, and temporary seat cover). Excellent service!

Jorge, Tony & Tom in service were AMAZING! - jerzgirl77

Jorge, Tony & Tom in service were AMAZING!! They helped out a Jersey girl stuck with a flat tire 300 miles from home on a Sunday. They got me right in even though it is appointment only on Sunday for this emergency! Wonderful people! Can't thank them enough and recommend more!

i loved this dealer i had a grand experience those 3 - killjon66

i loved this dealer i had a grand experience those 3 coffees made the wait worth it

I recently purchased a Certified 2017 Mazda CX-5. They... - Barnrunner4one

I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!

I asked them to do the annual safety inspection earlier - Harvey723

I asked them to do the annual safety inspection earlier than the month required. They said “yes” and didn’t do it. I asked them to make sure my Michelin tires were at a specific air pressure and they didn’t do it. They took the car back and put correct air pressure but only in tires on the driver’s side. They asked if I wanted a car wash. I said no because I had just washed and wiped the water spots off the car. They returned the car to me wet from a car wash. They took the car back and wiped it down. Now I’m wondering if they did the additional $600 service they suggested and I approved. I don’t have a way to check that unless the car breaks down on the road. Also, the service representative I saw only once, Olivia. Others did her work – she’s young so I guess she was in the back having fun with the guys. Is this normal service under the new Safford management or just disregard for female customers as usual under the old Brown management? Not sure. Everyone was polite and pleasant. But I need correct service.

Mr.Ahmed who works in the service department at Safford - cc38cc

Mr.Ahmed who works in the service department at Safford Brown's Nissan in Fairfax Va. took care of me very well on 5/24/24 when I took my car there for an oil change. I purchased my car from there about a year ago. Mr. Ahmed went beyond what was neccesar to make sure I was a satisfied customer. He was fantastic and I would recommend anyone to use there service dept. and/or purchase a vehicle. Derek.

Great First Impression - Ganswer

First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced.

Ms Tiera was so polite and helped me out alot thank you - Carmen N

Ms Tiera was so polite and helped me out alot thank you she greeted me with joy

2 recent visits - Beth

Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced. It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.

Update: After some email exchanges and a phone call with... - Karin D.

Update: After some email exchanges and a phone call with Brown's Hyundai management I have decided to rescore my original review. The Brown's management reached out immediately to get a full understanding of what happened and offered their sincere apology for my bad experience and inconvenience. I understand that some of this has to do with the current state of the economy which is beyond their control but I believe they are taking steps to improve the issues that they can control. Their genuine interest in correcting this shortcoming is the reason I will be returning to Brown's for my next service with high hopes that my experience will be much better. I was in for another oil change (free with a $30k purchase). I called ahead because the last few times I have been in I have waited 2 hrs so I wanted a loaner because I didnt have 2 hrs to spend. Anywhere else I can get one done in 30 min. And this is why we make appointments right? I was told they had no loaner but Carlos guaranteed they would take my car right back and get it done right away. When I got there I was told it would be 1.5 hrs. I informed them that Carlos promised to do it right away. I was told Carlos went home sick. Oh...they took my car right back alright! And I waited 1.5 hours. I have been servicing my vehicles at this dealership since 2002. Time to find a new dealership!!

On April 14th I came to Safford Mazda of Fredericksburg - New2winchester@outlook.com

On April 14th I came to Safford Mazda of Fredericksburg to have my vehicle inspected. Services were prompt,issues were explained in detail and the price point for service was great.

Outstanding service department! - JimD603

Outstanding service department! Ms Pam Willis and her service techs always do a superb job on my vehicles. They listen to my concerns and they note items I need to be aware of while they perform preventive maintenance on my vehicles. They know that I rely on my vehicles - I've been a customer here for 22 years. I drive 90 miles one way to get to this location and pass by at least 4 other VW dealers as I drive the distance. Ms Pam Willis and her techs have earned my loyalty by earning my trust. I've purchased 3 VWs here over 22 years and I'll keep buying my VWs here.