111 Virginia Ford Service Centers

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

Bodie sigmon helped us when service was closed, we had a - Mikeysmith172024

Bodie sigmon helped us when service was closed, we had a flat tire and he went out of his way to put air in it for us!

I was contacted by the service manager about my 2017 ford - mustangvibe97

I was contacted by the service manager about my 2017 ford explorer making a weird noise, I had left a review earlier because i was not very happy , After speaking with the service manager Brent at the end of the day, Brent assured me that he would work with me to resolve the issue with my Ford explorer, I've known Brent for many years, I'm glad he reached out to me. Thank you Brent Gary Mayweather

My husband and I had to get our Ford Edge serviced. - Bowlerc082

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way.,

Friendly Staff - bzazab

Even though I have taken my vehicle in several times for different work to be performed on it, the service department is very pleasant every time I have been there. The warm smiles and addressing by name really puts the initial problem behind for a few minutes. While waiting, I have walked to the dealership itself. Again, just the warm greetings you get from all while your there really makes you feel like home. Hardee Ford has a wonderful staff in both sales and service. I would not hesitate to recommend anyone to them for long term basis.

Great customer service, so appreciative of Mickie(Service - Ascna

Great customer service, so appreciative of Mickie(Service Advisor), Jeff(Part Manager) and the Tech that repaired my son’s vehicle. I would highly recommend them. My son broke down while traveling through Harrisonburg on his why to college, over 600 miles from home. They got the truck in, fixed, and got him back on the road. They didn’t over charged and worked with me all over the phone. There are still great people in this world. Thank you so much, from some very grateful parents!

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

Always feel as though I’m treated fairly. - Tempest na Tcup

Always feel as though I’m treated fairly. Work is done cleanly and fast, I also occasionally take advantage of their courtesy shuttle with I very much appreciate.

State Inspection - fordlover

Dan Zadory and Will Breedlove. Dan (service consultant) and Will always take good care of me and my vehicles no matter what I need. I had an 8AM appointment, arrived early and they took me right in and I was out in no time.

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Service review - Casey

Very good service with results explained clearly. Very good price for oil change and tire rotation. Nice to have a small town feel without all the hassle of mega dealerships.

Emergency Service - blenna830

This dealership is so impressive. I was in town competing horses at the Virginia Horse Center. I called on a Friday and they saw me and got me fixed all on that day! Their professionalism and kindness helped me in a crisis. They are the type of customer service you do not see a lot anymore. Ryan in service was so easy to talk to and Richard their diesel tech knew 100% what was needed and got it done! They saved me in a crisis. I wish I lived in the area so I could use them on a regular basis! Thank you guys so much!

Had a veh towed to this dealer with broken window- asked... - Tajima88

Had a veh towed to this dealer with broken window- asked them to cover it as we were to have rain the following week. After 26 days and repeated calls they had not returned insurance adjuster calls and covered the window with a flimsy office-weight plastic bag which blew out and there was water damage to interior and leather seat. No calls returned. Shameful!!

Great dealership, I recently purchased a 2022 Mazda and - Barriewilliams101

Great dealership, I recently purchased a 2022 Mazda and Harry was the best salesman I have ever dealt with. Harry and Danny and Tim made the buying process completely stress-free. This dealership has gained my loyalty and I recommend anyone check at Nelson Ford Mazda first when purchasing a new or used vehicle, Ask for Harry,

Experience - donna1

Work was done timely and every thing checked. Courteous workers and very good dealership to work with. If there is a problem and you call they take care of it in a timely way.

195,000 mile tune-up - Joey_Logano#22

Don Reynolds is a excellent employee at Parrish Ford. We purchased the last two cars from him. When we decide when to get another vehicle it will for sure be through Don Reynolds. Everyone at Parrish Ford treats you like family. I wouldn't go anywhere else to buy a car!!!