71 Virginia Nissan Service Centers

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Mr.Ahmed who works in the service department at Safford - cc38cc

Mr.Ahmed who works in the service department at Safford Brown's Nissan in Fairfax Va. took care of me very well on 5/24/24 when I took my car there for an oil change. I purchased my car from there about a year ago. Mr. Ahmed went beyond what was neccesar to make sure I was a satisfied customer. He was fantastic and I would recommend anyone to use there service dept. and/or purchase a vehicle. Derek.

Great First Impression - Ganswer

First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced.

Brakes Changed and False Recommendation - Odziyimpa

I went to Sheehy Nissan to get my oil change on 5 Apr 16 for my 2007 Nissan Armada and also to get a multi-point check only to be told that my rear brakes were worn out power steering hose is leaking, and my brake fluid was dirty. I declined both services and also had a mechanic at work also take a look at it. I went to the service center with my high performance brakes and slotted rotors only to walk out with the worn out brakes that was recommended for me. I showed a picture of the brakes that were on my vehicle to the service manager and informed him that the brakes were switched because mine had a red outer and you could see through it. Ron, the manager informed me that they would not have had enough time to switch my brakes. He also mentioned that I had an aftermarket key that for my wheels that did they, a Nissan dealership did not have access to. I was provided a number to call Nissan North America, where they took the case performed no follow up on the case. Upon second check by the mechanic I mentioned above, the brake fluid was full and clean; there were no leaks on the power steering hose as recommend and the brakes that I had on there Has been switched by the dealership. I take my vehicle to the dealership to do routine maintenance only to come out with problems that were not previously there. This is the second time I have issues with this service center and giving them the befit of doubt for a second time was my own doing. On the first occasion, I took the same vehicle to get rear hatch lock fixed, but when i took it home nothing hda been fixed. Whomever attempted to fix the hatch stepped all over my seats and did not even bother to clean it up. To top it off, when I returned it to get t looked at, the service manager attempted to charge me again for a job that was less than a week old. My car had to stay at the dealership for two days before I could get it. The promise of a car detail never materialized. I have never writtem a recommendation on a service, but in this case it is warranted and required. When you take your vehicle there, make sure you ask to see what part they are recommending and as the vehicle is already disassembled waiting for your permission, ask to see what they are talking about. Better yet take a picture or ask them to take the picture if you are not allowed in the on the service ground.. I may be one customer they have lost, but hope you read and protect your vehicle. this is my second Nissan vehicle and I have dealt with several dealerships across the country, but this is by far the worse service center I have dealt with.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.