1,347 Virginia Rivian/1000 Service Centers

I have been happy with Ken Orr in service he's very - Judyjen59

I have been happy with Ken Orr in service he's very courteous and helpful. Ken has always went above and beyond to take care of me and my car. I love him as a service advisor.

Josh does a great job of taking care of all our vehicles. - dt

Josh does a great job of taking care of all our vehicles. We have 3 Jeep vehicles that he handles for us and he does an outstanding job of overseeing their service needs, keeping us advised of any issues and making recommendations for any service issues that may need attention. I highly recommend Josh and the Safford Jeep service department.

Beth is great does what she says she is going to do great - karyl065

Beth is great does what she says she is going to do great customer service. She gets 5/5 stars. The buying experience was different that’s the 4/5 stars.

Great people to work with! - Telstartek25

Great people to work with! Thank you to all the service staff! Have a great day.

Had my vehicle in recently for state inspection and Ryan - chitovf

Had my vehicle in recently for state inspection and Ryan was great, very thorough and honest. Keep up the excellent service.

Koons performed the first oil change on our new Edge and - lemoyer60

Koons performed the first oil change on our new Edge and rotated the tires. They only took about one hour to perform the work.

I was able to get an appointment for my oil change the - kambeach22

I was able to get an appointment for my oil change the very next day. Great service!

Service advisor was very professional and provided - josephnjr73

Service advisor was very professional and provided feedback. Very knowledgeable of services provided and informative.

Excellent customer service. - K.A.

Excellent customer service. The staff were friendly, helpful, and professional. I highly recommend this business.

Sheehy has constantly impressed me with their impeccable - Chase Phillips

Sheehy has constantly impressed me with their impeccable efforts during my many vists from the staff first and foremost they are always welcoming and are very willing to help with the any of my car needs while also giving that local family business feel even if they run larger scale operation the building always is give spacious and open feel that I appreciate

great service & attention to detail. - mark.wyatt

great service & attention to detail. Quality repair work, happy with doing business with the dealership

We've purchased 5 Trucks from Bill Talley over the years. - Griffin8163 Barry

We've purchased 5 Trucks from Bill Talley over the years. The last three from Brad!

I took my car in to this dealership for the first time - buresh

I took my car in to this dealership for the first time for some maintenance work. I found the people involved (Sean McElroy and Jeff Shade) very professional and accommodating. I was totally satisfied with the whole experience.

Excellent update on the progress of vehicle service by - mkmogga

Excellent update on the progress of vehicle service by representative Mihail and things checked. I felt comfortable with communication approach of being very professional.

Routine oil change and delivery and pickup all without a - dwndc

Routine oil change and delivery and pickup all without a hitch thank u very much

Great service by Safford. - Eric

Great service by Safford. My third free one for my 2023 Santa Fe. I waited in their comfortable lounge and it took less than 90 minutes. Much better than going home and coming back later. I fa failed to get the representative’s name (sorry), but I waited no more than 3 minutes to be seen and he kept me informed of the progress. Nice job and my clean car was even clearer when I left. Thank you Safford.

Service manager very pleasant, check in was quick and - Lakeanna5300

Service manager very pleasant, check in was quick and easy. Service was completed quickly. A nice experience.

This is the first time I used sheehy. - Lou

This is the first time I used sheehy. Ford with my escape. They git the job done right. Th a nks fir the service. Lou

My wife and I recently had our Nissan Rogue serviced at - leslie

My wife and I recently had our Nissan Rogue serviced at Hall Nissan and Bernard Branch was our Service Advisor. We really appreciated the way Bernard Treated us and of course the discount he secured for us! Thanks Bernard!

To Subaru Corporate Customer Relations, I am writing to - Shulda Bouta RAV4

To Subaru Corporate Customer Relations, I am writing to formally report a serious breach of safety protocol and customer ethics by one of your dealerships, following my recent service experience with my 2024 Subaru Forester Touring. As a former fighter jet technician, I am trained to detect mechanical oversights that pose safety risks. During a routine tire rotation RK SUBARU dealership failed to adjust tire pressures to match the Forester Touring’s manufacturer specifications, where the front PSI is higher than the rear. This oversight violates standard safety practices across the automotive industry, including Subaru’s own guidelines. Driving off the lot with improperly balanced tire pressure is not just negligent, it’s dangerous. After submitting feedback via Subaru Corporate’s anonymous survey, I received an unsolicited voicemail from a dealership employee stating, “Sorry I missed your call, maybe we can talk on Monday.” I had not contacted the dealership. This was a clear attempt to identify the source of the anonymous complaint, an act that I consider customer harassment. Furthermore, the dealership continues to conduct in-house service surveys that require customer signatures, despite Subaru’s policy prohibiting such practices. These surveys are presented before the customer has had a chance to verify the quality of service, effectively coercing premature approval and shielding the dealership from accountability. This pattern of behavior, technical negligence, retaliatory tactics, and disregard for corporate policy, undermines Subaru’s reputation for safety and integrity. I am requesting the following actions: 1. A formal investigation into the dealership’s service practices and survey procedures. 2. Assurance that retaliatory behavior toward customers who submit feedback will not be tolerated. 3. Confirmation that tire pressure protocols are being reinforced across service departments. I expect a prompt and thorough email response. They won't don't do nothing. Subaru is all out of love. RAV4 would annihilate them if Toyota would just have the side view mirrors adjust with the memory seats, instead of just the seats. Oh and 2 hours for scheduled "express oil change/tire rotation!

Best service I have ever had plus they really care - Cfssteve

Best service I have ever had plus they really care Can't say enough good about the service cost every thing is number one in my opinion

Saturdays service was good Gwendolyn kept me informed and - dy

Saturdays service was good Gwendolyn kept me informed and updated me on the status of my truck

Service department communication and mechanical work - crackerjack

Service department communication and mechanical work excellent from initial phone call through final pickup of my GTI.

Fast and friendly service. - Naenae

Fast and friendly service. I have purchased three cars from this dealership and always pleased.

Today I visited Pohanka Lexus for both annual inspection - Sultan of Lansdowne

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176

DARCARS – Fairfax Honda: This is an unsolicited review. - Rich A

DARCARS – Fairfax Honda: This is an unsolicited review. The Dealership and Senior Consultant (Keith Derrickson) are absolutely OUTSTANDING! Keith always gets it right the first time! By far, he is the best Service Advisor at Honda we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Keith on your staff!

I dropped a 3 year old vehicle off that I purchased brand - jimmy.exposure

I dropped a 3 year old vehicle off that I purchased brand new, to the dealership to have an oil change, a state inspection, and a recall on the fuel pump performed. When I dropped the vehicle off the dealership noted no leaks on their report, The state inspector notated zero leaks in his report. The 22 point inspection they perform noted no leaks on his report. When I returned home I noticed fuel leaking from the truck. I notified the dealership, and they are refusing to acknowledge that the truck was damaged during the recall work and handed me a $13,000 bill. This is the kind of service a person who has purchased 4 vehicles from Hall can expect, this is what they are proud of. On multiple attempts none of their managers will return calls

It was pleasant & I enjoyed it mostly because Rob was my - joanhaneklau

It was pleasant & I enjoyed it mostly because Rob was my go to person. He was respectful & walked me through what had to be done & I felt comfortable that my car was well cared for. I’ll ask for Rob on my next visit.

I just needed a Virginia Safety Inspection of my Sprinter - radarnav

I just needed a Virginia Safety Inspection of my Sprinter Motorhome and managed to get one that day. Service recommended a wheel alignment and I added it to my service ticket and it was done the same day. This dealership has an excellent service staff and a clean facility. I would only recommend that their service discount promotions were automatically applied to our billing statements. I didn't expect to have a wheel alignment service done and did not have a way to apply the savings applied to my ticket before picking up the vehicle. Being retired, opportunities to save some money is an important expectation. I forwarded my request to apply the discount, but I guess it wasn't possible or too late. Overall, I would recommend them.

A very Happy out of state roadtrip Traveler that stopped - Celycintron

A very Happy out of state roadtrip Traveler that stopped here that needed an asap oil change 🙃 it was a blessing, to find here such an amazing staff and superb service! They are very organized, the way the service dept is set is wow! They are very friendly, professional, knowledgeable and most importantly they are understanding to the needs, urgency and situations that can happen 🫶 that is priceless!! Also would like to mention , the beautiful collection of photographs on display in their hallway ! It speaks very clearly about the quality of business they been enduring for years ! Superb!! Priceless!! And makes you feel well taken care that is a Magnificent feeling ❤️ Thank you, thank you ! Blessings!