1,347 Virginia Rivian/1000 Service Centers

The service advisor Jorge was very helpful, knowledgeable - CR27

The service advisor Jorge was very helpful, knowledgeable and friendly. Great customer service! Thank you.

I went in for service on my Chevy Blazer, previously - A dupe once

I went in for service on my Chevy Blazer, previously having had good experience with their service department. I was sorely disappointed with their overblown estimates for work I have since found was not required. The work they did do was extremely sloppy and transmission fluid after a flush has been found all over the underbelly of my car. Dripping on my garage floor for the last few weeks putting my dogs at risk is the worst thing I can say about them though. I would never recommend them!

One of the most unprofessional people I have ever came - Midodaud

One of the most unprofessional people I have ever came across absolutely needs to re train every employee they got

had my Camry serviced today. - tom

had my Camry serviced today. Everything was perfect, as always. Ben Burnett got me set up on short notice because this was my only day off from work during the week. I've been using McGeorge/Ourisman for 20+ years, never had anything but great experience, All 5 of our family vehicles are Toyotas, as were 2 prior vehicles. Very reliable, just like this dealership!

Fit me in to figure out why my 72000 Encore was - Encore owner

Fit me in to figure out why my 72000 Encore was hesitating. Sent me video to show the corroded spark plug and replaced it before closing.

My wife had a problem with her new RAV4 leaking oil after - rbkennedy1950

My wife had a problem with her new RAV4 leaking oil after another dealer changed the oil. We live in NC but she works in VA so I called Sheehy to have them take a look at the problem. They got her in that evening after work and replaced a improperly installed oil filter for he free of charge. Their customer service was outstanding. I'm thrilled that there is a Toyota dealer near where she works that I can trust when she is away from home.

the moment we arrived at the site we were treated with - kassutwg

the moment we arrived at the site we were treated with welcoming attitude and friendly commitment the customer service was excellent Thank you so much we really appreciated your service

I had the BEST experience with Josh Ruiz in the Service - KQ

I had the BEST experience with Josh Ruiz in the Service Department. From my initial phone call to check if a loaner vehicle would be available, working through the maintenance codes / services needed, determining options to replace tires, going the extra mile to reserve the parts for a recall item, applying a service discount, to picking up my (freshly washed) car, Josh was knowledgeable, helpful, and friendly. I called my spouse to confirm something from prior maintenance, and Josh was considerate in talking to both of us. When I picked up my car, he remembered that I had mentioned an upcoming road trip, which confirmed to me that he viewed me as an individual, not just the next job in line. I expected getting car service was going to be a painful experience, but Josh really made it pleasant. The next time I need service, I will be sure to ask for Josh Ruiz by name.

About 3 or 4 years ago I had a couple of miserable - Lee N

About 3 or 4 years ago I had a couple of miserable experiences with Ourisman Ford-Lincoln service in Alexandria. I went back with some reluctance yesterday, and was very impressed with the complete turn-around. The work was done properly and quickly, and I was kept informed throughout by Marcus. Very impressed - good job. I am happy to have this as an option for work on my Nautilus.

Polite & prompt service! - rv

Polite & prompt service! Service Advisor Maggie and team made my trip to Priority Toyota in Hampton today a great experience. Full 10K servicing And a state inspection in Less than an hour. I sure plan to go back to them for future work.

I will not buy a car or truck from another dealer. - Raymond013

I will not buy a car or truck from another dealer. Priority is First Class!!! From sale, financing to service our experience was and always is great. I'd be remiss if I didn't specifically mention Robert Morales. He u Is my service advisor and always friendly, professional and upbeat even during the busiest times. KEEP UP THE GOOD WORK PRIORITY!

I brought my 2013 Hyundai Accent to Priority Hyundai for - Takoda B.

I brought my 2013 Hyundai Accent to Priority Hyundai for a few basic services: • Replace the driver’s sun visor • Diagnose an A/C issue (not blowing cold) • Replace window switches for two malfunctioning windows • Perform a state inspection Instead, I was presented with a $5,300+ service estimate — more than the car is worth. The quote included numerous services I did not request, such as a coolant flush, transmission flush, fuel induction cleaning, brake flush, alignment, campaign bulletin add-ons, and more. To give one specific example: I was quoted over $1,100 to replace all window switches, even though I only needed two replaced. With a professional background in electronics troubleshooting, I can confidently say that price was unjustifiable. I paid their $400 diagnostic fee, but declined the rest of the work and had the necessary repairs performed elsewhere at a far more reasonable cost. I’ve documented the full estimate and reported this experience to Hyundai Corporate, the Virginia DMV Dealer Board, and the Better Business Bureau. I believe this was an aggressive attempt to upsell unnecessary work and take advantage of a customer. I strongly recommend getting a second opinion before authorizing any repairs here.

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr.... - golfcap

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson willingly exudes everyday to all of his clients. Mr. Richardson is indeed an absolute Hall of Famer!