1,340 Virginia Rivian/1000 Service Centers

Had a very good experience & gone through great customer - krehman30

Had a very good experience & gone through great customer service. All staff very kind and supportive especially Mamta Vohra, Finance Manager and the last but not the least Mr Sai Mehta. Thanks to all you for their kind support and cooperation.

Awful customer service. Had to call multiple times to get... - shelle711

Awful customer service. Had to call multiple times to get assistance with my car warranty. As to date, my car has been with them 5 days and I ask that I be kept in the loop of the service. To which I am not ( unless I call). Constant voicemails and hold times. Just terrible customer service

Not pleased. - TomTerrific

Not pleased. First my A4 developed bad bearings in one wheel long before age would have made that a likely event. That cost over $2000. At 65000 miles, I brought it in for complete service. Brakes ran almost $1000 per wheel. Total bill, over $4000. I expect dealers to be outrageously overpriced- that’s the price you pay to get their “expertise.” The thing I could not tolerate was the poor service in general, including one particularly rude young punk at the service desk. I like Audi cars, but this has caused me to actually test drive an American sports car for the first time in 20 years. I’ve even considered using another Audi dealer in a neighboring city. And this is not the first time I’ve had a problem with them. During the pandemic, there was an issue that required my contacting the service manager directly for resolution. The BMW 540i is looking better to me now. I’ve read it handles better than the A4.

Excellent service. - workingant

Excellent service. The service advisor (Lesly) was very courteous, very accommodating with scheduling, took initiative to arrange for a loaner car, called back promptly, and kept me in the loop throughout the process. The mechanics was so thorough and checked the car meticulously and got the job done promptly. Thank you for the great service