1,340 Virginia Rivian/1000 Service Centers

Horrible Service Department - Adatkins07

The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his attitude towards customers, especially women. He refuses to admit or apologize when a mistake has been made. We have purchased numerous new vehicles from Direct Dodge in the past. Mr. and Mrs. Greever, Mr. James Jones, Marcus and Shawn in the sales department are great. However, it would be great to be able to purchase and maintain a vehicle at the same dealership. Because of the poor service we have received at this dealership we will now be driving an hour or more for service and will not be purchasing another vehicle here unless the service department has a lot of changes. We have had our Ram in numerous times for warranty issues. Each time we have been in with Matt as the service manager we have had to return to have the same issue worked on again because it wasn't fixed correctly the first time or when fixing one item they messed up another. Each time Matt will say he has personally gone over the issue and it looks great-only to look over ourselves and see that it isn't fixed at all. It is infuriating to say the least.

Outstanding Emergency Service - Greengas

A Big Thank You to Sara, Robyn, Wilson, Jason, Phil and Al at Dodd RV in Portsmouth, VA. We have a 2014 Landmark and at the last stop our electric bedroom slide would not move and the front AC shroud was shattered. We finally got the slide in and hit the road heading to Virginia Beach. We found Dodd RV on line an since they were on the way we headed there. We hoped they would have the shroud, but they did not. I did not even dream that they could fit in a service for our slide. We all know how most dealers work, they are scheduled at least a month or two out. But, I figured I would try and while we were there I spoke to one of the RV Techs about the problem we were having with our slide. But Dodd RV not only worked us in, they had 3 techs in our RV within 15 minutes of our arrival. The troubleshot the problem, tried to find a replacement part locally but ended up having to order it. So, long story short, when we leave our current location on Friday, we will drive back to Dodd RV, have our AC shroud replaced and the slide room fixed. It will make for a long day, but that's ok. Hats off to Dodd RV. They have been fantastic. Anyone in the Tidewater area would do well to work with these folks. They truly understand customer service.

We had an unfortunate incident with our travel trailer - willb265

We had an unfortunate incident with our travel trailer recently. We had to file an insurance claim and were rather anxious about the entire repair process. Suzanne and the service team at Dodd RV of the Peninsula went above and beyond and exceeded our expectations with our repair and service needs. Additionally on our first trip out this year we were in need of technical advice at our campground destination. We spoke with Crystal in service and she guided us through our troubleshooting methodically and patiently. Crystal and Suzanne are both great assets to Dodd RV and I would recommend anyone needing service to definitely do business with them as they are professional, knowledgeable and very understanding to their customers needs. Bravo!!!

This dealership couldn’t give less of a crap after the - Disappointed in Winchester

This dealership couldn’t give less of a crap after the sale. Our $60,000 2019 XC60 was in the shop for the same electronic issue five times. Every single time that we made an appointment they said there would be a loaner for us. And every single time they failed and there was no loaner. We still have not had it repaired, because they are awful mechanics. We are unable to lock the vehicle so we have to take everything out of it when we travel to a public parking area. I would drive three hours away to get this thing repaired rather than waste my time with this bunch of woodchucks.

2019 Volvo S90 T5 AWD with 5,xxx miles on the OD - Came... - MNowrangi

2019 Volvo S90 T5 AWD with 5,xxx miles on the OD - Came in for a Polestar Engineered Performance Upgrade & Scheduled Factory Maintenance. Pros: Craig took care of everything that needed to be done and I was promptly billed. Q&A dialog between the service advisor and vehicle owner was satisfactory. New show room boasting a total of 3 vehicles, with an extremely limited boutique shelf stocked with crayons and coloring things for kids. Although the parts building next door didn't have a lot going on either, it was a entertaining talking with Bill about water-wells, hand-pumps and his 15 year old cat. Clean restrooms. Follow up via email reminding you of your appointment was appreciated and so was the seamless ability to self-check in and track your service progress via your smart device. Cons: small cramped showroom, especially with sales, administration and management cubicles in very close proximity to the customer lounging area. With staff hovering and keeping an eye on you, it did seem a bit disconcerting. The car wash at the time of exit delivery turned out to be more of a rinse with no wipe down as water marks were visible all over the exterior as were finger prints left on the interior center console.....with a blonde interior everything becomes visible. Thanks to the kind gentleman from preowned cars who walked me to the service bay. The GPS had me arrive at their previous building now empty. Thank you Beyer Volvo Cars, Falls Church VA for servicing my car.

I am giving this shop an average grade, its not great,... - baramo

I am giving this shop an average grade, its not great, nor is it bad, just ok. First impressions are good, clean shop for an older mercedes repair facility. I was greeted promptly, but not 'friendly'. My father-in-law goes to this shop and it is fairly close (as can be in Northern Virginia with traffic). Told them what needed to be done, and to do an overall look over of the car. Did they repair the car, yes. But their work isn't 'clean' as I would like--which makes me suspect of the work that was performed. For example, there is a wing nut on the air filter cover. I know it was there because I inspected the air filter prior to taking the car in for repair. When the car was returned the wing nut was missing. I asked where was it? Was told we don't know, and you don't need it anyways since you have two clamps holding down the air filter cover. Seriously? You couldn't get a $.75 cent part and put it on to satisfy the customer? He did not accuse me of saying it wasn't on there to begin with--but just that you don't need that part. So, what other parts don't you need when you're fixing my car and not replacing because you forgot to put back on the car? Secondly, as I inspected the work that would be visible, I noticed they didn't put on the extra belt that was previously missing. I pointed that out and was told again, you really don't need it as there is one already there and the other is extra. Again, really? You think Mercedes Benz just put an extra pulley and belt there for the fun of it. There wasn't a, "Sorry, we'll put one on there right away" or anything--he just looked at me with a blank stare. The work that I was having done was on an older Mercedes, having the timing chain guides replaced. As they get brittle when they age, and can cause catastrophic damage if they break within the engine. The timing chain will lock-up and basically making the engine inoperable without an expensive rebuild. So, what did you not put in that repair because 'it wasn't necessary'. I don't know because I can't see their work. The car runs fine, but what surprises await because of shoddy work, I do not know. Go somewhere else. .

We had a very good expirience at drivers world. They all... - pinkcougar06

We had a very good expirience at drivers world. They all seemed to be very friendly and willing to do what wa best for us. Kyle was great he was not to pushy in trying to sell us the car and he could see that we knew what we were looking for and let the car sell itself...I would recomend Kyle to anyone that wants to buy a car there he gets all high fives from us!!

I recently had my car serviced at Duke Automotive. - hooknrod

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

I bought a jeep and it was really good and he help me a - Sadafquraishi19

I bought a jeep and it was really good and he help me a lot and it’s my favorite car and he behaves really good with me Roman akbari

We had an appointment for an emissions test and tire - theresabohn

We had an appointment for an emissions test and tire rotation. Arrived before our appointment time, was told it would take 1-1/2 to 2 hours to complete. Three hours went by and we did not hearing anything from them, We called to check on status and were told it would take an additional 15 minutes. We then drive to dealership only to find out that after THREE HOURS, nothing was done on our vehicle. Its one thing to be delayed, but to be lied to is another. We left the service area with nothing done on our car. We wasted our entire monring, missed another appointment we had scheduled elsewhere. We will never go back there again. We purchased two cars from them in the past - so much for customer satisfaction. ZERO STARS.

I bought a used 2019 WRX with 27k miles and I put another - AB

I bought a used 2019 WRX with 27k miles and I put another 21k miles on it before the motor spun a bearing between a connecting rod and the crankshaft, thus requiring a new engine (I bought an extended warranty). I had the car towed to Dulles Subaru of Leesburg on the evening of June 7th. I talked with Scott (manager of the service department) on June 10th. He confirmed my suspicions about the engine damage and said a new engine was necessary, but a Subaru inspector would need to come out to verify the warranty claim. The claim was approved and the engine rebuild was 15.7k dollars in cost, but luckily I only had to (initially) pay my deductible and use the warranty. On June 28th, after a lack of communication, I was told I would be able to pick up my car that evening. Before I left my house, I called in to confirm - the car was NOT READY. Scott told me that there were a few seized bolts they had to be cut between the exhaust and turbocharger and that it would cost me 1k dollars out of pocket. On July 1st, I got a call from a Leesburg Police officer who informed me that a tow truck driver (not affiliated with Dulles Subaru) hit my car’s trunk and caused some minor body damage while my vehicle was sitting in the dealer’s lot. My car was hit on June 21st, per the police report and it took 10 days for me to find this out from the officer and not the dealership (This is still an open claim and Dulles Subaru hides behind its disclaimer of not being responsible for any damage caused). On July 11th, I was finally told the car should be ready to be picked up with the new engine so I went there after work. Before I could take my keys back Scott told me that his technician(s) had misplaced/lost the Engine Underguard, which was a 150+ dollar part that they would order for me so I could come back and get it installed at a later date. I got the keys and on the short drive home I noticed the tachometer was higher at idle and it seemed to jump around a bit. The new engine was idling close to 2k rpm when previously it would idle at 500rpm when warm. I drove the 5 miles home from the dealership, parked in the driveway and let it be for a half hour. Later that evening I started the car and a check engine light greeted me, less than 2 hours after picking it up (I have a cheap ODB2 scanner and the two codes it threw were: P0507 and P0606. “Idle Air Control System RPM Higher than Expected” and “ECM/PCM Processor”, respectively). I was pretty frustrated, so I took Friday, July 12th off from work so I could get this taken care of ASAP. The dealership determined that the engine had a vacuum leak and air was getting in causing the engine to run “lean”, hence the ECU was giving it more gas at idle. They could not find the source of the leak initially, so Scott offered a free loaner for 10 days if needed. I didn’t end up using the free rental for the full 10 days but I thought this was a kind gesture from Scott and is worth mentioning. On July 15th, I was once again told that the car should be ready to be picked up. Apparently one of the technicians had crossed vacuum lines, which cause the issue. I returned the loaner that evening and got my WRX. I drove home, but the next morning I started noticing what sounded like an occasional squealing serpentine belt or idler pulley. I dropped the car back off at Dulles Subaru in the morning before work on July 18th only for them to inform me in the afternoon that the clutch throwout bearing was going bad and it would cost 3.1k dollars out of pocket to fix, warranty not applicable. At this point I didn’t faith in the work Dulles Subaru would do so I called my regular mechanic (Mach V Motorsports) and they quoted me a little over 2k dollars for the same work assuming everything Dulles Subaru said was correct. On July 18th, I picked up my WRX and brought it to Mach V. I noticed that whoever took it on a test drive hit 16.0 psi of boost on a brand new engine… All in all it was a huge headache and a bad experience,

Bodie sigmon helped us when service was closed, we had a - Mikeysmith172024

Bodie sigmon helped us when service was closed, we had a flat tire and he went out of his way to put air in it for us!

We had a 2018 Ford escape with 62 thousands miles when - ddfarm2001

We had a 2018 Ford escape with 62 thousands miles when the motor blew it was still under warranty and they fixed that we got it back four months later and the transmission come out of it they come and got it took it back up there call me said it was gonna cost us over $6000 that it was not under warranty we went and got it and took it somewhere else and come to find out. It was not our fault Brent the service manager called me and said that they was going to fix it that it was their fault so we’ve had good experience with them and hope to continue to have good experience with them. He stood behind his word to me, and I really gladly appreciate what he done for us. He is a man of his word.