1,344 Virginia Rivian/1000 Service Centers

Worst Porsche Service in the Country - Porsche15

I have been driving Porsche cars for about 15 years. However, I never buy from Euroclassics, as they are never willing to work with you, since they feel like they have a monopoly on Porsche cars in Richmond area. They don't realize you can buy a Porsche over the phone in many other dealers within 100 mile radius. However, what is worse, is their service department! In many occasions I have had to call the Porsche Customer Service to complain as they do not fix your car while it's under warranty. And to make matters worse, Ralph, service advisor, is extremely rude. I think they will need to be thought a lesson in customer service if they are going to succeed in their business. Try to avoid this dealership if you can.

A wonderful experience They removed scratches from door... - jean2

A wonderful experience They removed scratches from door fast with outstanding results. Adolfo was wonderful to work with and I would highly recommend this dealership.

TOLD ME THEY DON"T NEED MY BUSINESS AND TREATED ME THAT WAY - yokennyr

Called the service department to order a replacement key fob for my Corvette. I asked the service manager that I spoke with, to contact my insurance person because they were going to pay for it. He told me he was too busy to call them. After a few minutes, I finally said to him " I guess your just too busy for my business, so I guess I'll take it elsewhere". He said, fine. I called back a few minutes later and I asked for the dealership manager, and was given one of owners...Fellers. I told him that I thought he might like to know that business was being turned away because service was too busy. He said that he wasn't too busy to make the call and that he would call me back. He left a message on my phone a few hours later asking that I call him back. I did twice, but didn't get him so I left two messages. That was a month ago, and I have yet to hear back from him. I guess they are too busy and don't need anymore business. So I would recommend taking your business elsewhere. I did, and had the matter settled thru another dealership in 3 days time. Fellers Chevrolet lost my current and future business. Too bad since I just moved to the area and was hoping for a good local chevy dealership.

James Pollack is the GOAT! - ROMO1

James Pollack, is the friendliest Service Manager at Ferrari of Washington. He sends me the status of any Ferrari's that are in service before I even think of asking him. He's proactive and always beyond pleasant to work with.