1,344 Virginia Rivian/1000 Service Centers

Took my 2023 CRV in for service and was greeted promptly. - edianni

Took my 2023 CRV in for service and was greeted promptly. Met Emely and went over what I needed done and info was taken and told it would take about an hour and asked if I needed a ride home or would wait. I decided to stay. In about an hour Emely had to search for me since I went to speak to DA Young and the rest of the sales management team(in case you wonder this is our 7th Honda). Emely went over the work sheet and explained each item. As I was leaving(I have to use a cane) the greeter in the pull in space, backed my car out and met me in the parking lot . Now that is premier service!

I normally do not write reviews but the service Kia - cshiley

I normally do not write reviews but the service Kia Military HWY is horrible. No customer service. The Tech lied and allowed me on the road with a object in my tire and did not tell me but wrote that I denied service. Went in for an oil change and called several times to ask the status and no one was able to assist me.

Kind and professional - Park

As always, everything (from making an appointment to getting a well maintanced car back) was handled in friendly and professional manners. Go service team! (By the way, thank you for the clean bathroom!)

I get my 2005 Honda crv serviced at your dealer and - mickiej1

I get my 2005 Honda crv serviced at your dealer and have for the 15 years I have lived in crozet virginia. David Sloan has been is my service writer and he has done an amazing job all these years. He is always so helpful and takes the time with me for advice on what my car needs. Yesterday I stopped in with no appointment and he took time to check my oil level and replace my batteries in on my keys. Hes so knowledgeable and helpful. Just wanted to give him the great review he deserves. Hes amazing!!!

I’m done with Flow for good. - Chris

I’m done with Flow for good. I will never buy another car there or let them touch any of my vehicles again. These people don’t just waste your time—they bleed you dry. Three hours for an oil change at $160 is outright robbery. And before anyone says it was a one-time mistake, this has been the case the last three times I went in. They don’t respect your time, your money, or your business. Take your car somewhere else where you’re actually valued.

Flow Toyota is fortunate to have Leslee Parsons on their - patsylee27

Flow Toyota is fortunate to have Leslee Parsons on their staff. Not only gave we purchased a vehicle from her, we drive 75 miles from Fredericksburg to have our car serviced at your dealership. This past week Leslee was able to coordinate body repairs and painting of our 2022 Highlander with two different Flow Vendors. Because of her it was seamless and the work amazing. She also went above and beyond to arrange a loaner car.. she did in 24 hours what could have resulted in multiple visits. Thank you Leslee and Flow Toyota!

I took my car here to be serviced. - Cmcampbell44

I took my car here to be serviced. They were extremely untimely, and my service advisor was a poor communicator. I was told my car needed to be there on a Friday at 7:30 AM, and it was not looked at until late Saturday. I was then told my car would be ready to pick up by Tuesday, but it was not pulled into the bay to be serviced until the following Monday. While towing my car into the bay, they broke my shifting mechanism. I was not made aware of all charges before they proceeded with services. I was told they were towing it into the bay but was not made aware there would be a cost. I have insurance that will tow my car for free, and I would have elected to have this covered by insurance if I was made aware of the cost. Maybe my car wouldn’t have been damaged if this would have been communicated to me. I will not be returning for service from FLow VW. This is my second bad experience with them. After my first poor experience an employee gave me a card for a free detail. I gave this to a staff member when dropping my car off this time, and they did not complete the detail. I pay half the cost for better quality work at a local repair shop where their employees are honest and timely.

What a great staff! - Chevygirl

What a great staff! You feel comfortable and at home. Staff goes out of their way to make your experience great!