1,340 Virginia Rivian/1000 Service Centers

I cannot comment on the caliber of the cars, but the... - pzurawski

I cannot comment on the caliber of the cars, but the caliber of the people are excellent. My girlfriend had a blowout a couple blocks before and pulled into the lot. As I was getting ready to change the tire, the guys working there jumped out, brought out a jack and tire iron and had the tire off before I could get out the spare. They took no money and were very gracious. For people with a young child, a long day and a long drive in front, it was a huge deal for us.

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

Service and Sales Department have one goal, money NOT - Better Service at Haley GMC!

Service and Sales Department have one goal, money NOT customer service! Don't buy a car from here and definitely do not get it serviced here.

My husband and I had to get our Ford Edge serviced. - Bowlerc082

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way.,

Abstain yourselves from doing business with this - Sara Cain

Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of “please reach out to this email address or phone number” that’s what I’ve been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.

This dealership is SIMPLY THE BEST! - doriskirby13

This dealership is SIMPLY THE BEST! Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on certain things are needed! This is my second car that I have bought from them and if I should go for a third it will definitely be Haley Toyota! SIMPLY THE BEST 😊

He was very patient and clear on what needed to be done - britbeverly23

He was very patient and clear on what needed to be done and I could not have had a better work done.

They are consummate professionals They don’t just sell - Satisfied Customer

They are consummate professionals They don’t just sell cars, they sell Lifestyle change upgrades.

Friendly Staff - bzazab

Even though I have taken my vehicle in several times for different work to be performed on it, the service department is very pleasant every time I have been there. The warm smiles and addressing by name really puts the initial problem behind for a few minutes. While waiting, I have walked to the dealership itself. Again, just the warm greetings you get from all while your there really makes you feel like home. Hardee Ford has a wonderful staff in both sales and service. I would not hesitate to recommend anyone to them for long term basis.

Great customer service, so appreciative of Mickie(Service - Ascna

Great customer service, so appreciative of Mickie(Service Advisor), Jeff(Part Manager) and the Tech that repaired my son’s vehicle. I would highly recommend them. My son broke down while traveling through Harrisonburg on his why to college, over 600 miles from home. They got the truck in, fixed, and got him back on the road. They didn’t over charged and worked with me all over the phone. There are still great people in this world. Thank you so much, from some very grateful parents!

Thanks Maria Beckett!! - GloriaP

Thanks to Maria Beckett for the wonderful customer service! She hooked me up with Bluetooth and went out of her way to help me...she was very friendly and helpful. Excellent customer service!!! I had already purchased the vehicle from a private owner and didn't have a clue how to make the Bluetooth work. That afternoon I pulled in the lot and she walked over and took the time to help me knowing that it wasn't a sale for her. Now that's excellent customer service!!!! I appreciated your professional help...thanks again Maria!!

Cheats and liars - svh

Cheats and liars. No integrity. In 2011 I purchased an Elantra. The sales rep at the time did a huge hard sell on the Auto Armor coating package and told me it offered lifetime protection on the finish. I now have the paint peeling off the roof. I called to arrange to have it taken care of and got a thorough run around. The first person admitted that in the past it had been sold as a lifetime warranty but now only covered 7 years and said someone would research what I had been sold and call me. No one called so I tried again. This time Travis Brocato looked up my contract and said it only covered 7 years. He admitted that in the past people had over promised things but that they were no longer employed there. He and his manager Brian Horne refused to stand behind the promises made to me. I am very disappointed. I had hoped that Harrisonburg Hyundai would show more integrity.