1,346 Virginia Rivian/1000 Service Centers

Horrible work, will never return to this dealership, had - Dakota36836

Horrible work, will never return to this dealership, had a simple oil change done my 2003 corvettea few months back and they charged me around 300$ and i had to get over half of it refunded. it was time for a change again, i decided to do it myself this time since i am a tech myself and had time. I ended up bending a 15mm wrench trying to get an oil plug loose that should be torqued to 15 ft lbs. When i called about it they tried to charge my 60$ and soonest they can schedule is tuesday to resolve this problem so i went to the dealership in person raising xxxx and they changed their mind now i can come in Saturday at 9( the next day) which is fine, i just want my oil changed without breaking my oilpan at my expense for anothers mistake. Long story short i show up they get my oil changed and charge me 40ish dollars for labor which is fine i understand techs are there to make money, but this time on my invoice they have the wrong milage on my car, says they reset my oil life monitor which is a lie i reset myself showing it had 12% left after the oil change and no sticker for my next time to change. Its absolutely absurd to me GM cant properly do a quick oil change on their own vehicles correctly at a dealership

It took over a month to get the timing fixed and drove it - shermc1963

It took over a month to get the timing fixed and drove it home only to find out timing was off. Never got a return call from them. Finally made an appointment only to find out the parts had come in two weeks ago and was never updated or called. I recommend going elsewhere for repairs.

Best body shop in the tri-cities! - haroldstallard80

Best body shop in the tri-cities! Very helpful and I appreciate them for helping me get my Silverado repaired in a timely fashion.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Just had my first service with this dealership. - Margaret

Just had my first service with this dealership. While I had a fantastic experience buying a car here, the service experience was exceptional. ChiChi Ndeokwelu was phenomenal. It was well worth the two hour drive. I bypassed three closer dealers to come here and I have no regrets. ChiChi answered my questions and made it clear that I could contact him with any questions or concerns. It was like finding the best doctor. Sandy Jones in Sales was great, as well. Other dealers could learn from the way they treat people here. As a first time Honda owner, I am impressed. Thank you!

Had 2 recalls on my vehicle, great vehicle B4 taking it - Blessing

Had 2 recalls on my vehicle, great vehicle B4 taking it in. They cause an oil leak, took weeks to fix, the service manager carried me through so many changes, blatantly lying to my face several times. Too much happened to get into!!! They think women are clueless. Let's just say it was the worst experience. The whole ordeal was a nightmare.. Truly!!!

Today I visited Pohanka Lexus for both annual inspection - Sultan of Lansdowne

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176

Excellent follow up with service. - Pastor MichaEl

Excellent follow up with service. Allen Grim saw to it that all items were done properly and to on time. Courtesy shuttle provided during service time. Outstanding team effort. Thanks Pohanka Nissan of Fredericksburg!

Big Thumbs Up! - car_fanatic

Big Thumbs Up! Wow, the service department has really exceeded my expectations after a sudden fuel pump failure. For my titan, the fuel pumps have been on back order from nissan for quite sometime (and still are). The first replacement they sourced from another dealer out of state with fast shipping, but it was a dud, looks like the replacement fuel pump was defective because it only lasted me a day, and i had to return to the service department. I expressed my concerns to Riley the service manager , since my titan is my work truck, he listened and understood my concerns got me a loaner car and immediately got his team to source another new fuel pump from another nissan dealer in a different state, paid extra and overnighted the part to get my truck back on the road on time. That is what I call amazing customer service! Thank you Riley and your team!

The parts department prices are absolutely ridiculous - Johnny W

The parts department prices are absolutely ridiculous compared to every other Porsche dealership I've been to even after my PCA discount. The "manager" seemed unwilling and unmotivated to put in any sort of effort that required thinking. I'll just stick to buying online from now on

I dropped my car off the morning of 13 December - rurumonster

I dropped my car off the morning of 13 December requesting the key fob be reprogrammed, as it had suddenly stopped working and a battery replacement did not fix the issue. I also requested a DME report, something that I need prior to selling the vehicle. Seven days later, the service department texted me saying that the key could not be reprogrammed, and that replacement electronics for the key for $997 were the only solution. Barring the fact that it should not have taken seven days to arrive at this conclusion, the fact that just the electronics for the fob cost $997 and there would likely be additional labor to conduct the programming is silly even by Porsche standards. This is particularly perplexing because the cost of the OEM part number is only $350, not $997. On Monday, 23 December I texted saying I was coming to get the car regardless of whether or not the DME report had been run because at 10 days I was done waiting. The service department responded right away saying the DME was done and I could come get the car. I then discovered I was charged $560 for both the DME and the attempt to reprogram the key, which again seemed ridiculous considering the DME report and key procedure can be done in about as much time as taking a smoke break. The real icing on the cake was that I promptly took the car to IMA Motorwerke where they successfully reprogrammed the key that afternoon for one third the cost. So in summary, the Porsche Tyson's Corner service department held on to my car for 10 days to unsuccessfully do what another shop was able to do in an afternoon for a fraction of the cost. Well done. UPDATE: Porsche Tysons Corner reached out and provided prompt resolution to my issue and gave me a full refund. Excellent way to take care of the problem and now I have a complete DME report, I appreciate the quick and ample solution to my woes. Thank you.