1,344 Virginia Rivian/1000 Service Centers

Excellent Sales Team that Goes Above & Beyond - JP

I purchased my Jeep here last year. The experience was nothing short of superb then. I recently returned because I thought I had a gas leak. Service was closed, but a sales person said he would take a look because I was unsure. Just the fact that they were willing to take a look and help me out when I really needed it meant everything. They had no idea that I would usually ask my Dad to take a look, but could not because he has been in the hospital for a month. It is the little things that matter in life. Thank you to this sales rep for going above and beyond. It made a bad day a little brighter.

Get Smart, Be Smart, Leave In a Smart 2017 Santa Fe! - Elisa

Do your homework, know what you want & the price you are WILLING pay...then you're at a great place to make a great deal at Pearson Hyundai! We have been there a few times, first it was to see what Hyundai had to offer in SUV's & there was NO pressure. We left and checked around to see what was available and at what price point other dealers had what we were looking for. After doing our homework & talking to Mike Spease on the phone several times, we decided to come in, test drive & have them evaluate our car for a possible trade in! We knew what we wanted to pay and left with a 2017 Santa Fe thanks to the Mike, his finesse in "getting the deal done"! Samantha & Gregory respectively were very great! Sam, came to tell us of the services offered & Greg, who did the financing only added to our experience! Thank you, we will be sending business your way!!

Dominique makes you feel at home and make sure you feel - 08lukey

Dominique makes you feel at home and make sure you feel like family...hes amazing

I purchased 2 used vehicles from Pearson pre-owned.... - disgruntled _vet

I purchased 2 used vehicles from Pearson pre-owned. Within 6 months, I have had to take in one of my vehicles into the shop twice because the check engine light came on. I was "taken to the cleaners" when they told me what was wrong and instead of paying close to a thousand dollars (which is what they said it would cost to fix it) I paid a few hundred at another auto shop. I even pay extra a month to get their "high-end" warranty. What a crock! Don't shop here unless you want to have issues. Their customer service is horrible and my wife has been treated rudely and even hung up on by their staff, simply for trying to get in touch with the service department.

Awesome service from Larry and the Red team! - luckypenny14

Awesome service from Larry and the Red team!!! I only will use their service for my 2004 Marix as it’s still going strong and driving like the first day!!

Im very im pressed with this dealership ( Perfect Auto).... - kAYkAYRENEE

Im very im pressed with this dealership ( Perfect Auto). I've been looking for a white pearl Nissan Altima for almost three years now. I finally found one, applied and received a phone call within thirty minutes. Salesman Walter Teal called me right away giving me more information regarding the vehicle and asking my many questions.. This dealerships very quick and well organized.. Its unbeatable Prices ... Superior Quality ... Professional Customer Service Great, friendly service. They go above and beyond to make you feel welcome.

Lack of compassion, leadership and mechanic knowledge - Lack of Compassion; Frustrated

Purchase the 2012 Hyundai Sonata GLS car and picked it up on 6/2/2016. The car drove well on the test drive(s) and the day I drove it home. The days following my purchase, I started experiencing brake problems on the car. My sales Charles McCord instructed me to return the car and let their mechanics look at the car. 3-4 days later I took the car back and the mechanic claimed he didn't see or hear anything out of the ordinary. Everything was normal. I told him he was incorrect. I do have enough general knowledge about the mechanics of vehicle to know what is normal and abnormal. The mechanic claimed he "greased the brakes/lubricated them" and turned the rotors. That was incorrect because you can not lubricate brakes..............Give it time and the brake dust should go away. FALSE!!!! Less than a week later, the exact same problem. I take it back again; they SUPPOSED to have put new brake pads/shoes on the back of the car because the sound is louder. I did not have to pay for any labor or parts. But I did pay to have the tires rotated and balanced. Everything sounded and looked good after waiting for hours. Once again,here we are on the 3rd week, I am right back with the same problem again; scrubbing and knocking sound coming from the back of the car.. These mechanics at the dealership are CLUELESS on how to properly diagnosis the problem. I called them on the morning of 6/27/2016; telling David for the 3x time about the problem. His solution was he did not know what to tell me, I was basically on my own. He tells me why don't I take it to a mechanic in NC. What??!!! It has not even been 30 days yet!!! David was sarcastic and did not care about me as a customer and the trouble it has brought to me. He did not care. I told him I had contacted NCDMV and Virginia DMV and my bank about the matter and possibly would be returning the car. He did not care. He told me to do what ever I needed to do. No Compassion at all. DO NOT PURCHASE A CAR FROM THIS DEALERSHIP. My salesman Charles (Chili) was wonderful but the other salesman and mechanics are horrible!!!!

Worst Subaru Service Team in Hampton Roads! - outback_tm

This was hands down the WORST experience I've ever had at a dealership! I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine. You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation.

Horrible work, will never return to this dealership, had - Dakota36836

Horrible work, will never return to this dealership, had a simple oil change done my 2003 corvettea few months back and they charged me around 300$ and i had to get over half of it refunded. it was time for a change again, i decided to do it myself this time since i am a tech myself and had time. I ended up bending a 15mm wrench trying to get an oil plug loose that should be torqued to 15 ft lbs. When i called about it they tried to charge my 60$ and soonest they can schedule is tuesday to resolve this problem so i went to the dealership in person raising xxxx and they changed their mind now i can come in Saturday at 9( the next day) which is fine, i just want my oil changed without breaking my oilpan at my expense for anothers mistake. Long story short i show up they get my oil changed and charge me 40ish dollars for labor which is fine i understand techs are there to make money, but this time on my invoice they have the wrong milage on my car, says they reset my oil life monitor which is a lie i reset myself showing it had 12% left after the oil change and no sticker for my next time to change. Its absolutely absurd to me GM cant properly do a quick oil change on their own vehicles correctly at a dealership

It took over a month to get the timing fixed and drove it - shermc1963

It took over a month to get the timing fixed and drove it home only to find out timing was off. Never got a return call from them. Finally made an appointment only to find out the parts had come in two weeks ago and was never updated or called. I recommend going elsewhere for repairs.

I needed a VA State inspection sticker. - lutherstinnett

I needed a VA State inspection sticker. They got me in and out very quickly. I needed one of my tail light bulbs replaced and they only charged me a few extra dollars to do that. Would recommend them to anyone. 10/10

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Just had my first service with this dealership. - Margaret

Just had my first service with this dealership. While I had a fantastic experience buying a car here, the service experience was exceptional. ChiChi Ndeokwelu was phenomenal. It was well worth the two hour drive. I bypassed three closer dealers to come here and I have no regrets. ChiChi answered my questions and made it clear that I could contact him with any questions or concerns. It was like finding the best doctor. Sandy Jones in Sales was great, as well. Other dealers could learn from the way they treat people here. As a first time Honda owner, I am impressed. Thank you!

Had 2 recalls on my vehicle, great vehicle B4 taking it - Blessing

Had 2 recalls on my vehicle, great vehicle B4 taking it in. They cause an oil leak, took weeks to fix, the service manager carried me through so many changes, blatantly lying to my face several times. Too much happened to get into!!! They think women are clueless. Let's just say it was the worst experience. The whole ordeal was a nightmare.. Truly!!!

Excellent follow up with service. - Pastor MichaEl

Excellent follow up with service. Allen Grim saw to it that all items were done properly and to on time. Courtesy shuttle provided during service time. Outstanding team effort. Thanks Pohanka Nissan of Fredericksburg!

Big Thumbs Up! - car_fanatic

Big Thumbs Up! Wow, the service department has really exceeded my expectations after a sudden fuel pump failure. For my titan, the fuel pumps have been on back order from nissan for quite sometime (and still are). The first replacement they sourced from another dealer out of state with fast shipping, but it was a dud, looks like the replacement fuel pump was defective because it only lasted me a day, and i had to return to the service department. I expressed my concerns to Riley the service manager , since my titan is my work truck, he listened and understood my concerns got me a loaner car and immediately got his team to source another new fuel pump from another nissan dealer in a different state, paid extra and overnighted the part to get my truck back on the road on time. That is what I call amazing customer service! Thank you Riley and your team!