1,340 Virginia Rivian/1000 Service Centers

Bought my car in for service earlier this week. - Beverly_Hawkins

Bought my car in for service earlier this week. One of the BEST service experiences I’ve ever had. Sarah was my adviser - one of the most pleasant, patient people I’ve had the pleasure of dealing with. She and Nathan (Technician) went above and beyond for me. I don’t know last names, but I hope they know how much I truly appreciate all they did to ensure I was taken care of.

I have been using Priority Honda for about 1 1/2 years. - rodneyblount

I have been using Priority Honda for about 1 1/2 years. The associates are friends accommodating and always made me feel valued. Keep up the good work Priority Honda. See ya soon!😉

After my vehicle was checked in for service it was... - Bigblock6363

After my vehicle was checked in for service it was immediately taken into the shop to be worked on. After my oil change, tire rotation, and state inspection was completed I was out within the hour. The waiting area was nice and quiet so I was able to get some work done while I waited. I highly recommend taking your vehicle here for service.

I have received vehicle service at 4 other locations, in - milocha08

I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities on site. During drop off of my vehicle, there is no clear instructions on what the process is. At my first visit, I was asked to sit in an office with not lights and told to wait for someone to come get my information. At this most recent visit, there was still no one to check me in. I helped myself to sit on the worn couches near an unnecessarily loud TV. It took 30mins for a service counselor to call my name to cover what was to be taken care of during the appointment. At all other locations I've been to, they offer amenities while you wait. Amenities included loaner vehicles, shuttle service to desired location, and food on site. Greenbrier offers only coffee. Which is disappointing since service time for my visits have taken anywhere from 3-6 hours. My most recent visit was over 3 hours from when I drove in, to driving away.

I have been a long-time customer of this dealership from - fedcop375

I have been a long-time customer of this dealership from vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with fantastic customer service and have kept all of my Nissan vehicles running flawlessly. From "Priorities for Life", Express Service, or Major Service, Priority has always come through for me. When I come in the advisors know me by name and it is often like coming in to chat with friends. When I leave after service, I know that my vehicles were serviced right the first time. I have had 3 Pathfinder Platinum's, 2 Armada Platinum's, a Sentra SR, a 350Z Convertible and a Titan Platinum Reserve among other vehicles serviced at this dealership through the years that ran with bullet proof dependability due to the advisors and technicians at Priority.

Very polite and helpful, even though I did not have an - js9522642

Very polite and helpful, even though I did not have an appointment they were pleased to fit me into their days schedule.

Pleasantly impressed by My service advisor Sam and Joe in... - lllefty1960

Pleasantly impressed by My service advisor Sam and Joe in the parts department. 5 ⭐️⭐️⭐️⭐️⭐️ Service!!

The service department is excellent and the front desk... - robersonjk61

The service department is excellent and the front desk ladies was amazing talked too . But I will not be coming back get my suv fixed anymore. It's on a personal reason.

Vicky and Sheila were professional and pleasant. - tiffanysix

Vicky and Sheila were professional and pleasant. Time for repair was also less than an hour.

Maintenance top notch, Friendly and Professionall! - Tracy

Always friendly and very receptive to our needs, would not go elsewhere after dealing with Rameys. Very Professional, caring and courteous staff in every department especially management!

Service department has been a joke - Pigg0302

This place is a joke brought truck in on warranty work after a month still no resolve and giving me the run around. Had them change the oil before realized how bad it was one month in my truck is low on oil when I have never had an issue with it leaking or burning oil and is now ticking again didn't have this issue prior and my warranty work still hasmt been done!

STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl

I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!! The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service". I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work." Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!! When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!! We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!

Their mobile service program is as good as it gets. - Realtor Bob

Their mobile service program is as good as it gets. Quality of workmanship is excellent and the prices are reasonable. They are also On time.