1,340 Virginia Rivian/1000 Service Centers

It's one thing to but a car, but the service department... - caribgenius

It's one thing to but a car, but the service department really shows a dealer's character. The guys in the service department have always shown tremendous care and professionalism. I'm going to give a HUGE shot out to Sean Folk. He's ALWAYS done a tremendous job in taking care of me and goes well above and beyond. I genuinely look forward to making the trek to Fredericksburg to catch up with Sean. He now feels like family. The two times I serviced outside of this dealership was at Jiffy Lube and Auto Giants Mitsubishi. Both times, I've had to bring it back to Shirley Slack to have them fix things that those places messed up....Dave also gave excellent customer service as well, so thank you Dave!

I purchased a warranty through the dealership and later... - Dhuffman-frasco

I purchased a warranty through the dealership and later decided to cancel it. I spoke with Helen Sobe, who was originally very helpful. She explained to me that the process would take around 60 days and I would be refunded the prorated amount of the warranty I purchased. 60 days passed, nothing. I made repeated attempts to email and call Helen. Finally, after 5 weeks of emailing and calling I happened to call one day and got Helen on the phone. She told me that they had already sent to check of the refund, told me the amount, and that it should have been credited to my loan. Nothing ever posted to my loan, the finance company had no record, and was never able to get in contact with Helen again to inform her of this. I finally decided to stop by the dealership to find that the lot was empty and they appeared to be out of business. The warranty company had refunded Skyline Motors the balance of my warranty and as far as I am concerned Skyline never reimbursed me for it. So no I am out $2,600 and no extended warranty. Helen Sobe apparently had some kind of "medical issues" which prevented her from being at work. Rather than having someone else handle her responsibilities, and my issue, she conveniently let it slide until they went out of business. Now I will have to get an attorney involved if I ever want to see that $2,600 again. Does anyone have any additonal contact information for Skyline Motors? The phone number (703)385-1800 just rings and nobody ever answers. Any additional information on the owners would be greatly appreciated.

Don't service your car here - Billy18

Great sales people. Poor service center. Charged me for things that should have been cover under warranty. Made assumptions instead of listening to what I had to say. didn't fix anything that I brought in in for. And I'm almost $200 in the hole. Looking into taking my car to Maryland for service or trading it in.

We had a 91 Mercedes 300E with 110k miles that was given... - fitnessduo

We had a 91 Mercedes 300E with 110k miles that was given to us by a family member who got tired of paying for the expensive repairs. The car was leaking fluid and would overheat within 10 mins of driving. With the low mileage, we decided to salvage the MB and to get it repaired when we had the money to spare. The MB sat inoperable and unsheltered in our driveway for about two years. When our son received his driver's license, the MB was towed to Springfield Motors. We explained that we needed the MB repaired to a safe and fully functional condition for our teenage son. They gave us a full estimate of $5k upfront, performed the tune-ups and repairs and had it ready for pickup within a week. The MB felt like a brand new car. We were very impressed with the service and my son was exceptionally thrilled to receive the MB as an early birthday present. We never had a single problem with the MB since the full service. It ran very strong and was extremely reliable. Sadly, due to a driver's error, the car was totaled in an accident 10 months later. The life of the MB prematurely ended. It had many more years and at least another 100k miles left before the collison. What a heartbreaker... *sigh*

The repair department is the worst use of money and time... - verette55

The repair department is the worst use of money and time I have ever spent in my life. Do not go here at all please. I took my car to be repaired, because my “check engine light” came on and it shook. I thought it might be the catyletic (sp?) converter according to my owner’s manual. However, I was told, by the mechanic, that it was not and then they proceeded to hold my car 2 weeks. When I called, they didn’t call me, they told me it was ready. Starr Motors charged me over $1700 and then gave me the key I started my car. It was worse than ever. I gave them back my keys and let them know it was not fixed. Had to leave it another weekend and on Monday they told me that it was the catyletic converter. I left.