1,342 Virginia Rivian/1000 Service Centers

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

These guys delivered incredible service! During my recent... - Davidharmer

These guys delivered incredible service! During my recent trip from Canada to Florida, my BMW 645 broke down, luckily for me only 10 miles from this shop. Even though it was after- hours when my vehicle arrived at the shop, both the service manager (Matt Kinkead) and one of the owners (Chris Rathel) were there to great me. They assured me that they would look at it first thing in the morning (even though their appointments were full). True to their word, when I called at 8:15, Matt had already looked at the car and diagnosed the problem! By 10 a.m., they called me to say the car was ready. They even provided me a complementary pick-up at my hotel. Believe it or not, the bill was only $168. UAG turned what could have been my worst nightmare into a dream! Thanks again, AUG. One lucky Canadian, David Harmer Arnprior, Ontario