1,348 Virginia SRT Service Centers

Welcoming, informative staff. - megan7582

Welcoming, informative staff. They fixed my car, it works much better. They helped me to understand what the problem was and what they did to fix it. The man who helped me was very patient with me as I was learning information I knew nothing about. I was very appreciative of him for that!

Dominique Harper is amazing ! - Tjohnson208

Dominique Harper is amazing ! Always attentive and greets me as soon as I pull in for service.

RVer with a cooling system issue - tony alaimo

I had a cooling system problem and Mike and his crew found the problem, showed it to me. He gave me a fair estimate explaining every detail. Within two hours we were back on the road. All without an appointment. This situation would have been easy for someone to take advantage of us. Thankfully Mike and his crew are honest. We are very thankful and would highly. recommend them

Over 5 months in the Bedford service department with a - Pierce

Over 5 months in the Bedford service department with a bad transmission, then valve body then a programming issue . How ridiculous can service get . Tired of playing the blame game . At this point I would never buy another GMC or anything type of vehicle from Berglund . I own two now , never again . I will go elsewhere for my new vehicle in the future.

2019 Ram 1500 purchased new. - capascabin

2019 Ram 1500 purchased new. Well cared for. Under 93000 miles. After hitting about 88000 miles: $3600 to replace leaking trans fluid cooler. $1500 to replace leaking oil cooler. $1144 to repair leaking trans fluid Cooler. $6244. Put that on top of what you’re willing to purchase. Doesn’t include towing and complete personal life disruption!

Sold car back to Ford here because we didn’t have a - rncheart4u

Sold car back to Ford here because we didn’t have a choice. Ford has a recall in their transmission and will “fix for free” but wants to “charge” you $2900.00 to fix it because the “faulty” transmission is tied into a faulty clutch system. So car is not fixed cuz can’t afford to pay them so we practically gave them the car and guess what? The check that was to come in a couple of days never came. 2 days of coming to Ford to find out where check is and no one can give us an answer. Always some lame excuse of why they can’t find the check. Last one is they don’t know who has the paperwork even though check has been processed! I will never buy another ford again. I’ve had too many with transmission problems. Not to mention, I believe this place kept “finding” something else wrong for us to pay to fix when it was always the transmission/clutch recall Ford doesn’t want to fix. This particular dealership doesn’t know what the xxxx is going on. The xxxx manager can drive to their local accountant office and get the check. Been waiting here for over an hour and now it’s they lost the paperwork. Well then, write another xxxx check! Canada is suing Ford for these faulty transmission/clutch failures! United States should too. The manager that is here today doesn’t even have the courtesy or respect to come and talk to us. I will find out who he is and make another review. Listen up folks, don’t buy from Ford! They rip you off and don’t stand behind their product. Is it companies like them that take every hard earn penny from the low income people and line their pockets while we struggle to find the money to find another used car. They have the car, the title and the check. Meanwhile, we wait and wait for answers and that check!

Finding out now that some things that were promised to me - lump3

Finding out now that some things that were promised to me when I bought the car has not been the truth

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.

Had a complete misunderstanding with Range Rover Roadside - Wounded Warrior

Had a complete misunderstanding with Range Rover Roadside Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the owner. Well the dealership after jumping through hoops made this happen. Just was to THANK TOM SLOAN and BRENNAN VILE for ,making this happen. The reason this customer prefers this dealership is the SERVICE. Anyone anywhere can sale you a vehicle and its the greatest day ever. But returning customers come back due to Service. Also, Tom Sloan THANK YOU for your SERVICE to this country, I truly hope that Range Rover Roadside Assistance reimburses for the reunite cause its the right thing to do. In the future anyone getting Roadside Assistance before anything make sure the dealership and Roadside Assistance is on the same page is all cause the cost should not be on the dealership!!

Efficient, friendly - celticprincess333

I just realized that I reviewed the Berglund Ford Dealership. Although it's close to the Mazda dealership, I went to the Mazda dealtership in Salem, Virginia, not the Ford Dealership. Please read my comments in my review for the (mistaken service center) Berglund Ford Dealership!

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

I purchased my 2020 Highlander new in July of 2020. - wjagrami

I purchased my 2020 Highlander new in July of 2020. I have used their Service Dept. several times in the last 5 years & been very impressed & totally satisfied every time. Always on time, do a very thorough job & a detailed explanation of the service performed. My Service Advisor Darius, goes over & above for his customers!!! IF I do decide to trade her in I’ll stick with Berglund!!

Run!! DO NOT BUY fromt this dealer nor get services from... - BStandly

Run!! DO NOT BUY fromt this dealer nor get services from them. I bought a car from these crooks and within minutes out of the lot, all xxxx broke loose. My panel lighted up like a christmas tree (okay, mabey exaggerated a little) Took it back and it took so long to fix that I forgot I even bought the car. Anyhow, at the end, half of the problems got it fixed and the other half? They just kept giving me all execuses and at the end, they just refuse to fix it anymore. My opinion? Crooks. These are the crooks ppl always warn you about and you never thought it would happen to you. My suggetion is if you are thinking about buying or getting yoru car fixed? Save yourself some trouble, $1k-2k more, get it from elsewhere, you will be A LOT better off. If you do, then be careful of these things 1) Check the car yourself! Test drive it, take a look at the service lights, seat belt, all the little things (they tend to stick a duct tap under somewhere to fool you.. yeah.. can't believe that huh?) 2) Make sure yo don't sign a paper with no "dealer warranty".. they will fool you to sign a contract, folded and hided the fact they sold you a "AS-IS" warranty. REVEIEW YOUR that part of the contract about warranty!!! 3) Do buy a third party warranty.. just because they sell xxxxty cars. This is one thing they are not trying to charge you for nothing. Cuz they know you will need to fix a lot stuff 4) lastly? before you drive it out of the lot? Make sure it's full gas? cuz they are just cheap 5) oh, this is the last one, DON"T SIGN contract if there is anything wrong with it. If you believe what they say like "oh, that's small thing, we'll get you fixed"..DON"T BELIEVE THEM.

Beyer Kia Falls Church saved us an enormous amount of - kellyannac

Beyer Kia Falls Church saved us an enormous amount of money and frustration! The team, led by the calm, informative service advisor Oliver, more than rectified the terrible service we received elsewhere. They relentlessly inspected and serviced our vehicle until the complicated problem was solved. Best of all, it didn't cost a penny as they ensured we were aware of our manufacturer's warrantee details. Oliver definitely deserves a medal for his extremely knowledgeable guidance and diligence! THANK YOU!