1,344 Virginia SRT Service Centers

2019 Duramax went into limp mode 4 hours from home on the - CM

2019 Duramax went into limp mode 4 hours from home on the Thursday before Memorial Day weekend. Bad situation. Locals said two dealers and Crabtree is the best. Spoke with the Service dept who called back on Friday to check on things. Left the truck and they found a warranty extension on the problem parts. Crabtree fixed everything at no cost to me. Can’t say enough good words about their service department.

I am utterly disappointed with the service department at - rickerda

I am utterly disappointed with the service department at Crossroads Chrysler Jeep Dodge Ram in Prince George, VA. Despite scheduling my 2008 Dodge Challenger SRT8 for service, the earliest appointment I could get was over two weeks out. They set up an appointment time for 8:30 am, and we dropped off the Challenger at 8:00 am. However, by 5 pm, I had still not heard anything from the service department, so I called them. To my dismay, the person who answered the phone asked if I knew the name of my service writer, which I did not. He then suggested that I call back after 9 am to get a status on the work. The next morning, I received a call that the Challenger was ready to be picked up. When I arrived, I was handed a bill for $195.65, which was on the high end of my expectations. Keep in mind that all I needed was to have a piece of plastic trim replaced on the interior door panel, and I was supplying the part. To make matters worse, I noticed that the part they had replaced was sitting on the roof of the Challenger. It was appalling to see a service department leave parts on the roof of someone's car. When I opened the door, I realized that the broken piece had not been replaced. I immediately returned to the service department, where they discovered that the service was written up incorrectly, and they had replaced the passenger side trim with the new part. The service writer's suggested solution was to order a new part for the driver's side and replace it for free. However, since I had already paid Crossroads almost $200 to replace a part that was broken, I didn't think this was much of an offer. Adding to my frustration, when I first raised this issue, I was told that they couldn't get the replacement part and that was why I had supplied the part. The only silver lining in this whole ordeal was the mechanic who had done the work. He was present and was able to take the part they mistakenly took off the passenger and replace the broken one on the driver's side door. I expect a higher level of service and expertise from Crossroads, and I hope that they can improve their service department to better serve their customers.

Recent Oil chnage on my E320 - satish.sinha.50

I recently got oil chnaged. The price was much higher than other garages (Merchnats/Firestone/White Tire) were offering. But that is understanble this si Mercedes Dealer. My Wiper blade fluid level low warning light was ON before the oil chnage but had gone away after the oil chnage. However after 4 days the light again came back. I complained to the dealership website and they called me immediately apologizing for forgetting to "top off" the washer fluid and I can dsrive by any day to get it topped. My questions are:- 1. If the Washer fluid warning sign had gone away after the oil chnage (for 4 days though) it implies the washer fluid was added but only small quantity enough for warning light to go away. So, their contention they forgot to add the washer fluid is not correct. Besdies, wahser fluid is the cheapest of all the fluids that are to be topped during oil chnage. If they were stingy with it then did they add other fluids enough until next oil chnage? 2. They have asked me to drop by anytime. I am busy as I travel frequently in my profession. I do not have time to go back for adding $3 a gallon wahser fluid. I will help myself filling it at an auto parts shop. [I have never had this issue with local Toyota deler] Just wanted to shre my expeience. The deler ship recntly chnaged the hands / name.

Service was great! - driver,Bonnie55

My car was looked at right away. I even got a coupon discount I did not know about! I have a problem walking, so he offered to drive my car to where I was standing so I did not need to walk to the parking lot after my car was ready.

the reason I rated this in this way was because Darcars... - luischubbies

the reason I rated this in this way was because Darcars did a wonderful job and they were very kind and helpful and I hope the costumer service will be as great as it is now

Rico assisted me with a few minor maintenance items on my - alizbeth45

Rico assisted me with a few minor maintenance items on my jetta. The cost was reasonable, the fix was quick, but the personal touch was exceptional. From the greeting to the finish (I waited for the vehicle), Rico was pleasant, personable, and efficient. I highly recommend!

DARCARS – Fairfax Volvo: This is an unsolicited review. - Rich A

DARCARS – Fairfax Volvo: This is an unsolicited review. The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best Service Advisor at Volvo we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Melvin on your staff!

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

Horrible Service Department - Adatkins07

The service department at Direct Dodge in Wytheville, VA is highly incompetent. The service manager, Matt, is over confident and condescending in his attitude towards customers, especially women. He refuses to admit or apologize when a mistake has been made. We have purchased numerous new vehicles from Direct Dodge in the past. Mr. and Mrs. Greever, Mr. James Jones, Marcus and Shawn in the sales department are great. However, it would be great to be able to purchase and maintain a vehicle at the same dealership. Because of the poor service we have received at this dealership we will now be driving an hour or more for service and will not be purchasing another vehicle here unless the service department has a lot of changes. We have had our Ram in numerous times for warranty issues. Each time we have been in with Matt as the service manager we have had to return to have the same issue worked on again because it wasn't fixed correctly the first time or when fixing one item they messed up another. Each time Matt will say he has personally gone over the issue and it looks great-only to look over ourselves and see that it isn't fixed at all. It is infuriating to say the least.