1,344 Virginia SRT Service Centers

KIA of Lynchburg service department issues.Service... - WoodyVulcan

KIA of Lynchburg service department issues. Service Department is FUBAR - so far... Last January we purchased a 2021 Telluride. At that time an appointment was made for the first service visit, an oil change, on 7/21. A few days prior to the appointment, we called to see if we could bring it in and wait for the service. They asked for our name, then said "no problem". Today, drove a total of 40 miles (and wasted 2 1/2 hours) to not have the service done. They said they had no record of the appointment. If fact, service could not even find the purchase in their records. I then spoke with dealer management who was finally able to find the purchase record. He spoke to service and said they would do the work but I would have to wait quite a while for them to work me in. I could not and will have to make another appointment. No effort was made to compensate me for the mileage and 2 1/2 hours of wasted time. I certainly hope this is not an indicator of future dealings with service from KIA of Lynchburg and internal communication improves. While the KIA Telluride receives great reviews, the local service - not so much. So, I called Thursday morning to get a new appointment. Instead got the answering machine. Left a message about what I needed and my phone number. Two days later they have not returned my call!

State Inspection - fordlover

Dan Zadory and Will Breedlove. Dan (service consultant) and Will always take good care of me and my vehicles no matter what I need. I had an 8AM appointment, arrived early and they took me right in and I was out in no time.

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Excellent service during our first visit - Mitchg123

Had a few accessories put on our new LR4, and Chad took EXCELLENT care of us. When I found out the service would take 2 days, he was quite accommodating in securing a last-minute loaner. The car came back on time and super clean. Looking forward to years of service here.

My automobile was serviced on February 16th, 2024, for an - Manny

My automobile was serviced on February 16th, 2024, for an oil change and to address a coolant leak. The service was prompt and offered at a fair price. Charlie Bacs, the service consultant, demonstrated professionalism, transparency, and honesty. Rarely do I feel at ease while visiting a dealership, as I usually sense someone attempting to use or take advantage of me. Thank you, Charlie, for your support and assistance!

Service review - Casey

Very good service with results explained clearly. Very good price for oil change and tire rotation. Nice to have a small town feel without all the hassle of mega dealerships.

Major issues with quality - Regret

Do not purchase from Lindsay Buick GMC unless you are willing to spend your days in the service center. Purchased a BRAND NEW Vehicle and it's in for 2nd service visit in 30 days. Even with photographic evidence the tag line I keep getting is that "these things happen" Turns out this shouldn't happen on a new vehicle and the fact that you don't know what is wrong because this is clearly a lemon is NOT my issue. Management is nowhere to be found... avoidance is key. Do yourself a favor and stay away.

Diane always remembers me and more important she... - goldenaura07

Diane always remembers me and more important she remembers my car. Everyone is helpful and friendly and wait area is really nice. Keep it up!