1,344 Virginia SRT Service Centers

I dropped my car off the morning of 13 December - rurumonster

I dropped my car off the morning of 13 December requesting the key fob be reprogrammed, as it had suddenly stopped working and a battery replacement did not fix the issue. I also requested a DME report, something that I need prior to selling the vehicle. Seven days later, the service department texted me saying that the key could not be reprogrammed, and that replacement electronics for the key for $997 were the only solution. Barring the fact that it should not have taken seven days to arrive at this conclusion, the fact that just the electronics for the fob cost $997 and there would likely be additional labor to conduct the programming is silly even by Porsche standards. This is particularly perplexing because the cost of the OEM part number is only $350, not $997. On Monday, 23 December I texted saying I was coming to get the car regardless of whether or not the DME report had been run because at 10 days I was done waiting. The service department responded right away saying the DME was done and I could come get the car. I then discovered I was charged $560 for both the DME and the attempt to reprogram the key, which again seemed ridiculous considering the DME report and key procedure can be done in about as much time as taking a smoke break. The real icing on the cake was that I promptly took the car to IMA Motorwerke where they successfully reprogrammed the key that afternoon for one third the cost. So in summary, the Porsche Tyson's Corner service department held on to my car for 10 days to unsuccessfully do what another shop was able to do in an afternoon for a fraction of the cost. Well done. UPDATE: Porsche Tysons Corner reached out and provided prompt resolution to my issue and gave me a full refund. Excellent way to take care of the problem and now I have a complete DME report, I appreciate the quick and ample solution to my woes. Thank you.

1Excellent service- KIA takes care of their customers - Ihave2cats

Bought my new 2012 Soul from Price KIA. Since day one they have given reliable, excellent service. The staff is always friendly and go out of their way for customer satisfaction.

Oil Service - cdmonty70

I had scheduled a 9:00 appointment with service, the car was promptly taken in, I was out of there within an hour. Very friendly service!

Bought my car in for service earlier this week. - Beverly_Hawkins

Bought my car in for service earlier this week. One of the BEST service experiences I’ve ever had. Sarah was my adviser - one of the most pleasant, patient people I’ve had the pleasure of dealing with. She and Nathan (Technician) went above and beyond for me. I don’t know last names, but I hope they know how much I truly appreciate all they did to ensure I was taken care of.

I have been using Priority Honda for about 1 1/2 years. - rodneyblount

I have been using Priority Honda for about 1 1/2 years. The associates are friends accommodating and always made me feel valued. Keep up the good work Priority Honda. See ya soon!😉

After my vehicle was checked in for service it was... - Bigblock6363

After my vehicle was checked in for service it was immediately taken into the shop to be worked on. After my oil change, tire rotation, and state inspection was completed I was out within the hour. The waiting area was nice and quiet so I was able to get some work done while I waited. I highly recommend taking your vehicle here for service.

I have received vehicle service at 4 other locations, in - milocha08

I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities on site. During drop off of my vehicle, there is no clear instructions on what the process is. At my first visit, I was asked to sit in an office with not lights and told to wait for someone to come get my information. At this most recent visit, there was still no one to check me in. I helped myself to sit on the worn couches near an unnecessarily loud TV. It took 30mins for a service counselor to call my name to cover what was to be taken care of during the appointment. At all other locations I've been to, they offer amenities while you wait. Amenities included loaner vehicles, shuttle service to desired location, and food on site. Greenbrier offers only coffee. Which is disappointing since service time for my visits have taken anywhere from 3-6 hours. My most recent visit was over 3 hours from when I drove in, to driving away.

Very polite and helpful, even though I did not have an - js9522642

Very polite and helpful, even though I did not have an appointment they were pleased to fit me into their days schedule.