1,340 Virginia SRT Service Centers

I had a great and excellent service from Mr. - Jez

I had a great and excellent service from Mr. Roger Hodges in my first visit. I have little knowledge about cars and so he made sure i understood well on what he needs to do in my car by explaining it thoroughly. I probably go back in there.

Stewart Winstead made the service experience worth the - jhouse207

Stewart Winstead made the service experience worth the trip. The vehicle was a 2003 Toyota Tacoma and it was handled as if it new. Thank you so much. It now runs like a dream.

The staff has always done a great job servicing my - kzitz61

The staff has always done a great job servicing my vehicles, I'd recommend them for giving great, friendly customer service.

Service department consistently meets my expectations. - clarkesq

Service department consistently meets my expectations. The work has always been done correctly. There has never been an issue with unnecessary repairs or recommendations for service not yet due. This level of honesty is greatly appreciated.

Very friendly greetings from Jose and other team members. - Jon

Very friendly greetings from Jose and other team members. Work was done promptly. Excellent waiting room - with snacks!! Great car, great service, and great people!

They are very honest, open, and straightforward with - connorj8

They are very honest, open, and straightforward with their service and provide the opportunity to have extra services preformed, but completely optional and up to the customer. I never felt pressured or guilted into buying any additional services and genuinely enjoyed the overall dealership service process.

Great customer service Chai P. - steven ngo

Great customer service Chai P. and Rico Salguero are great. Would recommend service to anyone.

Nice check in staff for service. - Barbara

Nice check in staff for service. Give review of what service to be done and good follow up. Continues to help if any problems.

They are organized and have a good scheduling for the - jovitabarton34

They are organized and have a good scheduling for the work they have to do. Nice group of employees.

Very efficient, handled issue with my truck quickly, - Joe

Very efficient, handled issue with my truck quickly, shuttle service was awesome. Was able to make a online appointment on Sunday for following morning. Service rep communicated threw the whole process , no surprises.

They are easy to work with if sale or service h I have - Ram driver

They are easy to work with if sale or service h I have bought two rams and I been impressed with the price and service

Efficient, friendly staff. - rmiller1948

Efficient, friendly staff. When having servicing, wait time is appropriate. Waiting area comforable and restrooms clean and near waiting area.

My sincerest thanks and appreciation to Logan and the - Ryanjs430

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance!

The whole service department is the most professional, - maqsood_dream

The whole service department is the most professional, patient , and knowledgeable of GM will I definitely recommend you to service your car or truck here because it’s worth it.

This time around at Mike Duman you'll have step up the - Kenny B

This time around at Mike Duman you'll have step up the game on service.

Great service and fast. - jessicaakers15

Great service and fast. Was kept informed as to what was going on with my car

Professional and attentive team that genuinely cares for - Ebhome

Professional and attentive team that genuinely cares for their clients. A pleasure to do business with them.

Mr. Clifton Singleton is very respectful and has a wealth - Reesie

Mr. Clifton Singleton is very respectful and has a wealth a knowledge. EXCEPTIONAL customer service!

Great service and communication. - CBK

Great service and communication. Tanisha was amazing and very kind. She made me feel very welcomed.

Nick and the whole staff always take care of my Avalon. - Alice Reichard

Nick and the whole staff always take care of my Avalon. We've had our vehicles serviced there since 1995.

Came in for scheduled oil change and left with a freshly - WKing

Came in for scheduled oil change and left with a freshly washed car, thanks Waylon!

Mark is the best service rep my wife and I have ever - daveb

Mark is the best service rep my wife and I have ever worked with. He zooms in when we want to zoom in and learn more about maintenance or recommendations. He can stay high-level when we are in a rush or already understand the work and maintenance. He can put things in layman's terms or get as technical as we want to. He makes sure that my wife and I understand the work being done BEFORE they get started. And Mark ALWAYS ensures we are 100% satisfied with the work that was done before paying.

They treated me very well. - Ann

They treated me very well. Very satisfied with them. Very nice people. I would recommend them,

I appreciate the response I received. - Pcanada92

I appreciate the response I received. The customer service is very good. Ashley Robertson the assistant service advisor was very helpful & pleasant to work with.

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Feb 13, 2025, I went to the Service Area to drop off my - Jacqueline

Feb 13, 2025, I went to the Service Area to drop off my 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and assured all was resolved. As a result, I did not need to leave my car. This was so awesome customer service, because I did not need to get a rental and come back the next day. Kasey was amazing and helpful, too. He displayed excellent customer service by topping of my fluids. Thank you, both, very much!!

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

First of all this isn’t Eddie and the vehicle isn’t - Bsarilda

First of all this isn’t Eddie and the vehicle isn’t Eddie! It is his wife who paid for it so I would like for it to be in both our names! My is Sarilda the owner of the vehicle! And service was good as always!

Destany has helped me all 3 times I have been there. - lacuff5k

Destany has helped me all 3 times I have been there. Having never been there before, I was very impressed with the service and attention. Thanks!!

Great service and staff. - shylock28

Great service and staff. Pleasure to do business with. Will be back again for next vehicle.