1,340 Virginia Tesla/1000 Service Centers

Excellent Customer Service - Roboman$$194@@

Helpful, friendly and professional staff. Almost no waiting time, and when the car is ready I am confident that my car drives like a new one.

This review is for the service dept. - tryan777

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.

Walk-in Oil Change - VR

Needed an oil change and Breyer VW was able to take me in without an appointment. Service was quick and I was on my way in no time. Very accommodating! VR

Another day I sufferAt the fate of your skilled... - Grace

Another day I suffer At the fate of your skilled hands BILL HUDGINS GMC dealership Is a dishonest man My old vehicle was just fine Before I took it to you for work I had no idea you would damage it And lie about it like a jerk I only pray that it will be restored That you would want that too But after I saw your lack of integrity Only God can change someone like you.

I had my 40k service on my 21 Rav4 done yesterday. - Mackdaggy

I had my 40k service on my 21 Rav4 done yesterday. I've been impressed with the professional service I've received from Bill Page since I started coming here 2 years ago.

Gary Spencer is the man who coordinated two service - Gene Philippi

Gary Spencer is the man who coordinated two service visits for me recently. I've had my BMWs serviced at this dealership for almost 25 years. During that period I've had several professional and helpful staff members. Gary was one of the best, perhaps THE best, service coordinator in all that time. He went out of his way to make sure every problem was taken care of. I could not be more pleased.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Quick Service - T.Smith

Took my teenage son's old BMW in for an air bag recall. I've done this same thing at a different BMW dealer for my daughter's car and it took awhile. Roanoke BMW got the car in and made the repairs promptly. I hadn't even finished browsing the lot when it was done :-)

Gary in the service department always goes above and - Brian

Gary in the service department always goes above and beyond to make the customer happy!

gordon was amazing - bradley

gordon winfield was great getting me and my husband a new vehicle he worked hard to get us a good deal he was easy to deal with and very friendly

Merlene review - 1217ValleyRd@home

Mr. Loyd King is very professiona of the auto business. Would purchase a auto any day!!! Would send my friends to Mr King at Boyd Honda of South Hill!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Service Department - lebj9318

Great service and very friendly. Went out of their way to be very helpful during this covid-19 virus . Recommend this dealer for very good service.

It took a few calls of phone tag to even make an... - TCB47

It took a few calls of phone tag to even make an appointment, since no human beings answer the phones there. Once they had the car they acted like they were surprised that we wanted them to actually look at it?? Isn't that the reason for the service department? It's a shame that there are too few Mercedes Dealers in this area. We are forced to take our car there. Too many times, the whole service experience was bad from the very beginning. Issues repeated themselves. So, should they really be called a "service" department, when there's such a lack of it?? Wise words: DON'T GO THERE, if at all possible!!