1,342 Virginia Tesla/1000 Service Centers

My 2024 Corvette Eray is regularly maintained by Koons. - Satisfied

My 2024 Corvette Eray is regularly maintained by Koons. The service department is exceptional especially my service advisor, Carlos. He contacts me on a regular basis to inform me the status on my car which is most appreciated. Overall the service department is excellent and efficient. My car is never there anymore than it needs to be. Koons is my Chevy dealership of choice in the NOVA area.

We've been very pleased with our experience at Loyalty - cincygrad

We've been very pleased with our experience at Loyalty Volkswagen in Chester. Great service at the purchase, but have really enjoyed working with Mike Altizer in Service. Our 2018 Tiguan has been mostly problem-free; just the usual preventive maintenance, but Mike has been a joy to work with over the years. Prompt, professional, tells us what we need to know. I know that sometimes dealer service departments are not viewed in the most favorable light. Not true hear. Service after the sale with Mike has been great!

I purchased a Certified Used 2016 Ram 1500 pickup from - rtomhave

I purchased a Certified Used 2016 Ram 1500 pickup from Marlow Motor Company on March 16, 2024. The vehicle was purchased at 80,000 miles. Since that time I have had two service appointments at Marlow Motors with oil changes, tire rotations, and inspections. I have had the battery replaced, replaced the serpentine belt, replaced the CPCH and valve-purge control, and spent $970.50 in parts and labor along the way. Then, on March 3, 2025, after just over 10,000 driving miles in the first year, I was due for inspection. I confidently returned to Marlowe for the inspection thinking that since the purchase of a Certified Used Vehicle, regularity of service and inspections, and just over 10,000 miles of usage in the first year, I would pay my $20 for a successful inspection and be on my way. Some time later while in the waiting room, I received a text telling me that my vehicle had failed inspection and that there were 5 items that "required immediate attention" to the tune of $1683.58. Fourth on the list of these items was "Replace Rear Brake Pads and Resurface Rotos." A service representative soon joined me in the waiting room to further explain that it was the brakes that had failed inspection. The first three items on the "requires immediate attention" list included brake fluid exchange service and four-wheel alignment, and differential service. The fifth item was "replacing cabin air filter" which I was pretty sure did not "require immediate attention" in relation to a state inspection. I asked the service representative what it meant to purchase a Certified Used Vehicle and he mumbled that everything is in working order and safe. When I queried how the brakes of a Certified Used Vehicle could be deemed unsafe with only 10,000 miles of usage, I was told that the inspector did not look at my purchase and service history. I told him that I had lost trust and confidence in Marlowe Motors as my service shop and how disappointed I was in that I was planning to continue my service with them for the vehicle, but now simply wanted my vehicle returned. They had lost me as a customer. For the cost of $22.87 and a failed inspection sticker in my windshield, I went to another local state inspector, paid my $20 and passed inspection. Lesson learned.

Feb 13, 2025, I went to the Service Area to drop off my - Jacqueline

Feb 13, 2025, I went to the Service Area to drop off my 2025 SUV because I received a text alert, sharing an issue with the battery. When I arrived, Jorge helped me on the spot. He explained the issue and assured all was resolved. As a result, I did not need to leave my car. This was so awesome customer service, because I did not need to get a rental and come back the next day. Kasey was amazing and helpful, too. He displayed excellent customer service by topping of my fluids. Thank you, both, very much!!

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

Everyone gave me great service! - Tajhmeek95

Everyone gave me great service!! I was approached as soon as I pulled in and my vehicle was serviced and done in a shorter time than estimated!! It’s always a pleasure coming there!!!

Destany has helped me all 3 times I have been there. - lacuff5k

Destany has helped me all 3 times I have been there. Having never been there before, I was very impressed with the service and attention. Thanks!!

Great Service! - Laarni62

Great Service! Cradle to grave approach, I can just sit and relax knowing my car is in good hands.

Quick and efficient, kept advised of what was needed and - heinrigr

Quick and efficient, kept advised of what was needed and given advice on some optional items

Super easy and efficient. - GFields

Super easy and efficient. Made an appointment via the Toyota app. Received a video assessment of my car’s status at the end. Will return.

Whenever we visit your facility, we are always treated as - mca74

Whenever we visit your facility, we are always treated as special customers. Also, you are always honest and up front with the procedures you are providing. We are very grateful that we chose Shelor Toyota to buy our vehicle. Thank you for taking such good care of us. Buy the way, your service department is top shelf. All involved helping us treated us with kindness. We needed that.

They set up and handled the recall on my truck promptly - jseate2000

They set up and handled the recall on my truck promptly and courteously. Very nice service dept staff.

The work was done good and they was very professional - Thomas Peterson

The work was done good and they was very professional when they done the work

I am especially pleased with Farrish Subaru. - caw4345

I am especially pleased with Farrish Subaru. I am an 80 year old single female with no children. I need all the help I can get when it comes to servicing my car. Farrish Subaru provides that special kind of family like help for me, They listen to my concerns, do a complete diagnostic testing of my car, and have the technicians examine and then advise me of repairs. I am presently driving a 2017 Forester. Farrish Subaru keeps my car in great shape. I never have to worry about what I should do next. I am always confident that my car will take me where I need to go. Thank you Farrish Subaru.

I had a great dealership experience yesterday. - kay.floyd51

I had a great dealership experience yesterday. Kelly is very knowledgeable and professional. Although she was very busy when I dropped off my car, she gave me her undivided attention to make sure I was taken care of. My car looked beautiful when I picked it up and we look forward to seeing Kelly in August for our next service! Thank you Kelly!

Great service! - Chantelrome

Great service! Dakota did a great job letting me know the service that was being given and also what I needed to add in the future. Everyone was nice and very helpful! I would definitely recommend Hendricks Honda as your go to place for service. Thank you!

Friendly and courteous check in, efficient and through - J&J

Friendly and courteous check in, efficient and through with appropriate questions regarding reason for visit, even though may be known by computer info. Always clean drive in area, out of the weather, usually. Complementary 27 multi point vehicle health inspection and car wash are also offered. Waiting area is comfortable and has coffee and additional snacks with some reading materials for those like myself who generally wait for my vehicle to be serviced.

Great service was serviced on good time. - Yflicker

Great service was serviced on good time. Car was clean and called me right on tomr

EXCELLENT service! - jackhughes

EXCELLENT service!!!!!!! Aria did a FANTASTIC job and quickly too!!! Would use him again nextime

After being very pleased with several purchases from - rusty898

After being very pleased with several purchases from Shelor I am saddened to say that the service dept has failed to impress. Not only did my problem not get solved and I was charged for it anyway, they left my lift gate not lowering from the rear switch. Which was not an issue before dropping the vehicle off to them

Assistant Service Manager David Martin is a rock star. - PEVERETT

Assistant Service Manager David Martin is a rock star. He cares for customers, knows the business cold, goes the extra 3 miles, treats customers with respect and is a great representative for Ourisman. I've bought 3 Toyotas from the dealership, and more importantly (since profit margins are higher), GLADLY service them at the dealership. But not only that--I now bring a competitor's car for service, because David went out of his way to help. Great job!

They were very informative. - Chill74

They were very informative. They didn’t do anything without letting me know what was going on. I really appreciate that. Please keep up the good work

Mr. Drew was very attentive and thoughtful during my wait - Jarvisburg

Mr. Drew was very attentive and thoughtful during my wait for service. I understand service and fully appreciate his position when it comes to communication between technician and customer

Do not believe the lifetime power train warranty scam - rakers57

Do not believe the lifetime power train warranty scam they offer. My salesman was super nice but when I asked what all I had to do to keep the lifetime powertrain warranty I was told to have any scheduled maintenance that pertained to the power train (Oil change, Transmission fluid change, and rear differential fluid change) serviced by Priority which even though its more expensive than other shops, I was more than willing to have this done for the warranty. After a enough miles had passed they stated that Honda recommended brake fluid change, but I had mechanic check fluid condition, and it was not needed, I also purchased tires from a shop that offers free rotation so of course I had that taken care of as well. But upon my last oil change at Priority, I was told I no longer had a power train warranty with them because of tire rotation and brake fluid, neither of which affects the power train. So just be aware of the shady business model and don't simply believe what their employees are telling you because the fine writing says different.

I was impressed by the service. - wfwpar

I was impressed by the service. Got a free state inspection. Advice on necessary service items. Staff was friendly and efficient. Waiting room comfortable. Got extra help in fixing designation on screen.

It was a good experience going for the first time. - tamikabell02

It was a good experience going for the first time. I will be back again.

Service is always good, vehicle is ready when they say it - Jburch16

Service is always good, vehicle is ready when they say it would be, Tiffany was very professional

Love Banister’s service team with Brian at the front! - V.atangan

Love Banister’s service team with Brian at the front! Always great to work with.

Beach Ford helped me out with their mobile service when I - cbaker114

Beach Ford helped me out with their mobile service when I was recovering from surgery. The technicians were the best and very courteous.

From making the appointment to checking in to checking - Outback Owner

From making the appointment to checking in to checking out, my appointment went very smoothly. The waiting area was very nice and I enjoyed a cup of freshly ground coffee.