967 Virginia Used Car Service Centers

RVer with a cooling system issue - tony alaimo

I had a cooling system problem and Mike and his crew found the problem, showed it to me. He gave me a fair estimate explaining every detail. Within two hours we were back on the road. All without an appointment. This situation would have been easy for someone to take advantage of us. Thankfully Mike and his crew are honest. We are very thankful and would highly. recommend them

The service department is definitely customer first - Michael

The service department is definitely customer first focused. Our Ford vehicles have certainly had their share of complications. However, the team at Battlefield Ford does everything within the means to make the customer first. If I were to nitpick, I'd share better follow-up contact (email or phone) would be more helpful. We're actually considering getting a new vehicle at this dealership soon (if the numbers work out).

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.

Had a complete misunderstanding with Range Rover Roadside - Wounded Warrior

Had a complete misunderstanding with Range Rover Roadside Assistance and Berglund Luxury of Roanoke. It was everyone's understanding that Roadside Assistance was taking care to reunite the vehicle with the owner. Well the dealership after jumping through hoops made this happen. Just was to THANK TOM SLOAN and BRENNAN VILE for ,making this happen. The reason this customer prefers this dealership is the SERVICE. Anyone anywhere can sale you a vehicle and its the greatest day ever. But returning customers come back due to Service. Also, Tom Sloan THANK YOU for your SERVICE to this country, I truly hope that Range Rover Roadside Assistance reimburses for the reunite cause its the right thing to do. In the future anyone getting Roadside Assistance before anything make sure the dealership and Roadside Assistance is on the same page is all cause the cost should not be on the dealership!!

Efficient, friendly - celticprincess333

I just realized that I reviewed the Berglund Ford Dealership. Although it's close to the Mazda dealership, I went to the Mazda dealtership in Salem, Virginia, not the Ford Dealership. Please read my comments in my review for the (mistaken service center) Berglund Ford Dealership!

Their Service SUCKS! - Joe

This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will never buy another one! They don't stock tires for their hybrid cars. I've had 2 flats in 2 different hybrids, they didn't stock the tires for either car I had to order 1 from the internet! They only have ONE hybrid certified technician! (REALLY, JUST 1!) So if you need service on your hybrid car when he's not there, as I just did, you have to wait until he returns (even if the service isn't on the hybrid part of the car, mine was gas lines and fuel tank). I brought the car in on July 9 and picked it up on the 28th! The Service Manager (Wil) promised to keep me informed, I never heard from him unless I stopped by, until the car was done! Then, to top it all off, they stopped giving the senior discount! I did some research on them, they only have a 2.5 star rating for service! I'd never be happy with a rating like that in my business! How can they sleep at night! Oh, I know they're rich and they can afford sleeping pills! Bye bye Bergland, I'll not be back!