965 Virginia Used Car Service Centers

RVer with a cooling system issue - tony alaimo

I had a cooling system problem and Mike and his crew found the problem, showed it to me. He gave me a fair estimate explaining every detail. Within two hours we were back on the road. All without an appointment. This situation would have been easy for someone to take advantage of us. Thankfully Mike and his crew are honest. We are very thankful and would highly. recommend them

The service department is definitely customer first - Michael

The service department is definitely customer first focused. Our Ford vehicles have certainly had their share of complications. However, the team at Battlefield Ford does everything within the means to make the customer first. If I were to nitpick, I'd share better follow-up contact (email or phone) would be more helpful. We're actually considering getting a new vehicle at this dealership soon (if the numbers work out).

Brought a new SUV from here. - hmdjr09

Brought a new SUV from here. Requested a tire rotation when the car was serviced. Charged $160.00. Con-artist.

Their Sprinter van service is less than stellar. - mdh

Their Sprinter van service is less than stellar. They do not offer service while you wait, even for a 1 h job. As I live 1 h away, this results in 2 hours of travel to deliver the van for service, and 2 more hours to pick it up. No loaners provided, so I have to take the bus. The van is a 2021 model purchased new. It now has 40,000 miles. We have had issues with the software controlling crosswind assist and adaptive cruise. It took 3 visits to fix the problem, which was solved by a software upgrade. Was the software update available during the first 2 visits? Next problem was the phone interface. Android Auto seemed to work fine, but phone calls only worked correctly 10% of the time. 2 separate trips to try to solve that issue. My Android phone worked fine on several rental cars indicating there was nothing wrong with my phone. At the 2nd visit the Service Advisor tested the system with my Android phone and repeated the problem. He then tried it with his Apple phone and it seemed to work fine, so he concluded there was nothing wrong with the system and said there was nothing they could do, and I should buy a new phone. We used my wife's Apple phone for the next long trip and found that Appleworks crashed the infotainment system a couple times a day. So back to the dealer for a 3rd visit upon our return. They discovered a software update that seems to have fixed the problem with both phones. Was the software update available earlier? On the 2nd phone problem visit, we reported a problem with the passenger seat belt not fully retracting. Given the transportation time cost if we left it, my perturbed state over the lack of concern over my phone problem, and the fact we have an extended warranty that indicates it covers all of the electronics, I did not leave the van to address the seat belt issue. When we brought it back for the 3rd phone visit, the van was out of factory warranty. The problem was diagnosed as a switch on the seat belt. Cost to fix, $1,000. The Service Advisor said it could not be covered under factory warranty, and when he checked, it was not covered under the extended warranty. Advisor seems to be a misnomer. He should have informed me that this was an expensive repair that needed to be completed while in factory warranty as it was not covered under the extended warranty.

Efficient, friendly - celticprincess333

I just realized that I reviewed the Berglund Ford Dealership. Although it's close to the Mazda dealership, I went to the Mazda dealtership in Salem, Virginia, not the Ford Dealership. Please read my comments in my review for the (mistaken service center) Berglund Ford Dealership!

Their Service SUCKS! - Joe

This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will never buy another one! They don't stock tires for their hybrid cars. I've had 2 flats in 2 different hybrids, they didn't stock the tires for either car I had to order 1 from the internet! They only have ONE hybrid certified technician! (REALLY, JUST 1!) So if you need service on your hybrid car when he's not there, as I just did, you have to wait until he returns (even if the service isn't on the hybrid part of the car, mine was gas lines and fuel tank). I brought the car in on July 9 and picked it up on the 28th! The Service Manager (Wil) promised to keep me informed, I never heard from him unless I stopped by, until the car was done! Then, to top it all off, they stopped giving the senior discount! I did some research on them, they only have a 2.5 star rating for service! I'd never be happy with a rating like that in my business! How can they sleep at night! Oh, I know they're rich and they can afford sleeping pills! Bye bye Bergland, I'll not be back!

Run!! DO NOT BUY fromt this dealer nor get services from... - BStandly

Run!! DO NOT BUY fromt this dealer nor get services from them. I bought a car from these crooks and within minutes out of the lot, all xxxx broke loose. My panel lighted up like a christmas tree (okay, mabey exaggerated a little) Took it back and it took so long to fix that I forgot I even bought the car. Anyhow, at the end, half of the problems got it fixed and the other half? They just kept giving me all execuses and at the end, they just refuse to fix it anymore. My opinion? Crooks. These are the crooks ppl always warn you about and you never thought it would happen to you. My suggetion is if you are thinking about buying or getting yoru car fixed? Save yourself some trouble, $1k-2k more, get it from elsewhere, you will be A LOT better off. If you do, then be careful of these things 1) Check the car yourself! Test drive it, take a look at the service lights, seat belt, all the little things (they tend to stick a duct tap under somewhere to fool you.. yeah.. can't believe that huh?) 2) Make sure yo don't sign a paper with no "dealer warranty".. they will fool you to sign a contract, folded and hided the fact they sold you a "AS-IS" warranty. REVEIEW YOUR that part of the contract about warranty!!! 3) Do buy a third party warranty.. just because they sell xxxxty cars. This is one thing they are not trying to charge you for nothing. Cuz they know you will need to fix a lot stuff 4) lastly? before you drive it out of the lot? Make sure it's full gas? cuz they are just cheap 5) oh, this is the last one, DON"T SIGN contract if there is anything wrong with it. If you believe what they say like "oh, that's small thing, we'll get you fixed"..DON"T BELIEVE THEM.