967 Virginia Used Car Service Centers

Run!! DO NOT BUY fromt this dealer nor get services from... - BStandly

Run!! DO NOT BUY fromt this dealer nor get services from them. I bought a car from these crooks and within minutes out of the lot, all xxxx broke loose. My panel lighted up like a christmas tree (okay, mabey exaggerated a little) Took it back and it took so long to fix that I forgot I even bought the car. Anyhow, at the end, half of the problems got it fixed and the other half? They just kept giving me all execuses and at the end, they just refuse to fix it anymore. My opinion? Crooks. These are the crooks ppl always warn you about and you never thought it would happen to you. My suggetion is if you are thinking about buying or getting yoru car fixed? Save yourself some trouble, $1k-2k more, get it from elsewhere, you will be A LOT better off. If you do, then be careful of these things 1) Check the car yourself! Test drive it, take a look at the service lights, seat belt, all the little things (they tend to stick a duct tap under somewhere to fool you.. yeah.. can't believe that huh?) 2) Make sure yo don't sign a paper with no "dealer warranty".. they will fool you to sign a contract, folded and hided the fact they sold you a "AS-IS" warranty. REVEIEW YOUR that part of the contract about warranty!!! 3) Do buy a third party warranty.. just because they sell xxxxty cars. This is one thing they are not trying to charge you for nothing. Cuz they know you will need to fix a lot stuff 4) lastly? before you drive it out of the lot? Make sure it's full gas? cuz they are just cheap 5) oh, this is the last one, DON"T SIGN contract if there is anything wrong with it. If you believe what they say like "oh, that's small thing, we'll get you fixed"..DON"T BELIEVE THEM.

This review is for the service dept. - tryan777

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.

Gary Spencer is the man who coordinated two service - Gene Philippi

Gary Spencer is the man who coordinated two service visits for me recently. I've had my BMWs serviced at this dealership for almost 25 years. During that period I've had several professional and helpful staff members. Gary was one of the best, perhaps THE best, service coordinator in all that time. He went out of his way to make sure every problem was taken care of. I could not be more pleased.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

I recently had my 2003 M3 towed to the dealership 2 days - Rob.alpha

I recently had my 2003 M3 towed to the dealership 2 days before my scheduled appointment. The counter staff were very nice and helpful. They took my car in a day early and had it diagnosed within hours of being there. The mechanic, Rusty, walked me through the Non drivability problem I was having. I noticed how well kept the mechanics service department was, their well-kept uniforms and all-around attention to detail. John, the operations director guided me through the entire process and kept me updated throughout. My part came in quicker than expected and had it finished the same day. I am very impressed with how this was handled and will definitely use them in the future. I'd also like to give a very grateful thanks to John and Rusty for an outstanding job!

gordon was amazing - bradley

gordon winfield was great getting me and my husband a new vehicle he worked hard to get us a good deal he was easy to deal with and very friendly

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!