965 Virginia Used Car Service Centers

Von artists - Teenyrae

Very unhappy. My Vehicle wasnt starting. They said it was the computer. Which was weird. Ordered ine for $800 then said it didnt work. Then ordered one for $1000. We called and told them there was a recall on the clutch switch and they wouldnt fix it cuz they werent comfortable. Said we HAD to pay for the computer that wasnt even being shipped yet. Also told us it would be $1200 after they put it in, maybe a little more. Told them to keep it in that price range. 2 freaking months later they call and say the bill is $1500 and it still isnt running right and we need to pay for it or they will start charging a storage fee after 48 hrs knowing I have financial restraints. They are very unprofessional and i am very disappointed. Now I have to try and figure out how to get my vehicle back and pay this fat bill even though i never signed anything saying they can go above that limit. I will make sure no one i know ever goes here! This is just the beginning of my reviews on this place.

I cannot comment on the caliber of the cars, but the... - pzurawski

I cannot comment on the caliber of the cars, but the caliber of the people are excellent. My girlfriend had a blowout a couple blocks before and pulled into the lot. As I was getting ready to change the tire, the guys working there jumped out, brought out a jack and tire iron and had the tire off before I could get out the spare. They took no money and were very gracious. For people with a young child, a long day and a long drive in front, it was a huge deal for us.

Service department scheduled a recall repair, then tried - Kris Stewart

Service department scheduled a recall repair, then tried to upsell for other repairs. They did not call or text to say the truck was ready. Dropped off at 7:30 am, finally went to service department to pick up truck, it was done at 3:00 pm. I left phone messages and texts prior to going back, and asking when it would be done. Receptionist called after I had already picked up the truck. First time at this service department and most likely the last.

Service and Sales Department have one goal, money NOT - Better Service at Haley GMC!

Service and Sales Department have one goal, money NOT customer service! Don't buy a car from here and definitely do not get it serviced here.

My husband and I had to get our Ford Edge serviced. - Bowlerc082

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way.,

Abstain yourselves from doing business with this - Sara Cain

Abstain yourselves from doing business with this dealership, moreover buying a Toyota. I purchased a brand new Toyota and, 4 years later the paint started peeling off on multiple parts of the car. Ever since, it is been a battle with Toyota and the dealership to get my car repainted even when they submitted a recall about a defect on the paint sealing for that particular model. The recall included a warranty paint. When I took my car in, service manager Ian Hall failed to do an accurate estimate and did not include a pealed the size of a coin in the back of my car. Service manager, Ian Hall and Body shop manager Lisa Coleman have neglected to perform an accurate estimate and both of these individuals and the manufacturer having passing the ball for 4 months now. And, after posting this review I will get a response of “please reach out to this email address or phone number” that’s what I’ve been doing and everybody is absolving themselves from a defect on the sealing paint. I just wanted to post this to warn consumers about the incompetence of this dealership and its manufacturer. Never ever again will buy a Toyota.

This dealership is SIMPLY THE BEST! - doriskirby13

This dealership is SIMPLY THE BEST! Patti is the absolute sweetest person and cares so much that your car gets the best service and takes all the time needed to explain when service on certain things are needed! This is my second car that I have bought from them and if I should go for a third it will definitely be Haley Toyota! SIMPLY THE BEST 😊

He was very patient and clear on what needed to be done - britbeverly23

He was very patient and clear on what needed to be done and I could not have had a better work done.

They are consummate professionals They don’t just sell - Satisfied Customer

They are consummate professionals They don’t just sell cars, they sell Lifestyle change upgrades.